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The staff were helpful and I think it is beautiful place....also the support group was helpful to my sister and me. Very professional and compassionate care.... Read more
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8.2
Review Score
Review Score
16 reviews8.2
Out of 10
5 star
38%
4 star
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3 star
7%
2 star
7%
1 star
13%
A Place for Mom has scored Artis Senior Living of Lexington with 8.2 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Artis Senior Living of Lexington has 16 reviews with an average "overall experience" of 3.8 out of 5.
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The staff were helpful and I think it is beautiful place....also the support group was helpful to my sister and me. Very professional and compassionate care.
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My mother has passed. Our family had a very positive experience there. The staff were so caring. My Mom was there for only 5 months and it was during the winter early spring months that prohibited her from enjoying the outdoor experiences. I was there for limited time, a few hours each week where my sister was visiting about 3-4 times a week for multiple hour stays. There was some turnover in administration at that time, especially the lack of an entertainment coordinator. We often found our visits were just walking around the halls with Mom. A Place for Mom was very caring and helpful in us discovering Artis just at the right time as my Mom's dementia illness was getting worse and she could no longer stay at her Assisted Care Facility.
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Response from Artis Senior Living of Lexington
September 3, 2024Thank you for your feedback. We're deeply sorry for your loss and are honored to have supported your family during this time. We appreciate your insights and will work to enhance our services. Kind regards, Alison
Artis offers professional nursing and respite for clients who require memory care. The grounds are immaculate and the buildings are clean and up to date. The activities director, chef, and personal care assistants go the extra mile to make a positive impact. We all enjoyed the Mother’s Day Tea. No cures are offered here, or anywhere for that matter, but residents are safe and comfortable at Artis.
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Response from Artis Senior Living of Lexington
June 18, 2024Thank you Elizabeth for your thoughtful review! We appreciate your recognition of our dedicated team and our commitment to providing safe, comfortable care. We're glad you enjoyed the Mother's Day Tea with us. Kind regards, Alison
I have nothing good to say about Artis. My husband is virtually non verbal and has uncontrolled diabetes as well as Alzheimer's. We were told they serve a Mediterranean diet. In the 2 weeks he was there I witnessed 2 lunches they served him. One consisted of breaded fish with french fries and creamy cole slaw. If I hadn't been there they would have given him fruit punch to drink. The other lunch consisted of a hot dog on a plain white bun with canned beans and potato chips. I had visited him on a Fri. afternoon and his bed had only the plastic mattress protector on it. There was a sheet in the closest. They said everything was in the laundry. When I went back the next day his bed had just a sheet on it. When I questioned a helper they found his comforter in the laundry room folded up (clean) on a counter. I left the place in tears. We removed him from the facility later that day.
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Response from Artis Senior Living of Lexington
May 8, 2024Thank you, Dorothy, for sharing your experience and know that I've shared it with the leadership team. Our primary focus has always been and continues to be the well-being and satisfaction of our residents. We'd love to talk further. If you're open to more discussion, please provide your contact information and we will reach out immediately. Kind regards, Alison
My dad has memory issues. He moved to Artis two months ago. He very much likes it there. The place is clean, well organized and the staff are professionals. Artis specializes in memory care which my dad really needs. The community has ties with medical, health and beauty services delivered in house.
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Response from Artis Senior Living of Lexington
March 11, 2024Thank you for sharing your experience at Artis Senior Living of Lexington. We're grateful that we can provide the care and support your father needs. Your feedback is invaluable and will be shared with our associates at the community. Thanks again and we wish you the best. Warmly, Kathleen
What we like the most about the Artis Senior Living of Lexington community is the cleanliness, it is spotless. We also like the surrounding grounds - it is open and the grounds are great. However the daily grooming has been somewhat inconsistent. Based on the experience we have had so far, we would recommend this community to other families.
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Response from Artis Senior Living of Lexington
August 22, 2023Thank you for the feedback. We are always striving to improve our services. We will take the feedback and make necessary modifications. We appreciate the recommendation.
5 stars on all ... We absolutely loved the professionalism and care my Mom received at Artis Senior Living of Lexington. Artis was helpful in all aspects of our experience... they offered a support group to us which was helpful, their prices are fair, and the staff are all compassionate and caring. The rooms were very nice, furnished, and we decorated with some of my Mom's things... Artis is very pretty, with a Cape Cod style and a nice back courtyard garden patio area...
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Response from Artis Senior Living of Lexington
July 13, 2023Hi, Dawn. Thanks for telling us about your experience and for leaving Artis Senior Living of Lexington a five-star review. We believe dementia affects the entire family, which is why offering support groups is an important part of our care philosophy. We're glad you found our staff to be professional, compassionate and caring, and that you enjoyed the look and feel of our community.
DO NOT! Put your loved on at ARTIS IN LEXINGTON,MASSACHUSETTS. The staff is mean, cruel, and have 0 compassion. PLEASE, they don’t care! $[removed] a month for a bed and a I DONT GIVE A CRAP ATTITUDE FROM THE STAFF-HORRENDOUS
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Response from Artis Senior Living of Lexington
July 5, 2023Thank you for reaching out to share your feedback. It sounds like you had a negative experience that doesn’t reflect the standards of care we expect at Artis Senior Living of Lexington, and we hope to learn more so these issues can be addressed going forward. If you're interested in continuing the conversation, please contact Rich Heaney, Regional VP of Operations at rheaney@artismgmt.com.
The only assistance in this place is having meals prepared which are same over and over each day and hopefully once a week someone will clean your room. They don’t go above and beyond for anyone or anything. If you can’t eat on your own, too bad, problems in your room- too bad. Admin doesn’t follow thru with nothing and the nurses dont know the patients by name - it’s room number. Gives you that warm and fuzzy feeling huh?
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Response from Artis Senior Living of Lexington
June 29, 2023Heidi, Thank you for sharing your candid feedback. Effective communication among staff, residents and families is an essential part of the process, and we'll share your feedback with the care team. If you have time and you'd like to talk more, please contact Rich Heaney, Regional VP of Operations at rheaney@artismgmt.com.
All of the staff members seem to know all of the residents by name so they are very familiar with them. The residents have quite a bi of freedom to roam the facility without being monitored constantly, however they do check-ins every hour to make sure no one needs assistance or help them if they do. There are quite a lot of activities to keep the residents occupied. Artis Senior Living has been a really comfortable community for our loved one so far.
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Response from Artis Senior Living of Lexington
December 22, 2022Thank you so much for this great review! We look forward to earning that last star rating as we continue to partner in your loved one's care.
Artis Senior Living has been a wonderful experience (we had been harassed and abused at a previous community). Artis is professional, caring, and have been helpful with everything. Based on our experience we would definitely recommend to others!
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Response from Artis Senior Living of Lexington
October 26, 2022We are so sorry about your previous experience, but we are happy you found the peace of mind you deserve and the love and care for your loved one. Thank you for the recommendation!
Artis is a good size community. It has a great location. They have a different way to deal with memory care residents in assisting in interacting with each other. This a good value. They are supposed to be assisting with medication management, housekeeping, bathing, and more for my loved one. Trivia, exercises, and more are some of the activities available for the residents to choose from.
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Response from Artis Senior Living of Lexington
April 11, 2022Thank you for sharing your experience. We look forward to earning those last 2 stars as we continue to build our partnership in your loved ones care.
I felt like we were going to get more compassionate care but it was more just going through the motions. Communication was pretty good and they kept us informed. I would recommend this community to others. I think a better value than most communities in the area.
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Response from Artis Senior Living of Lexington
April 22, 2021We appreciate the constructive feedback. Although we are pleased you would recommend us to others, we want to make this right! We would love to discuss the concerns further so we can have more detail. We would love the opportunity to earn that last star, so please reach out to our Executive Director at our community, Suzana Beqari. Thank you again for the review.
The staff are very friendly. The common areas are very clean. They seem to care for my mom. No one has ever been rude to me or my mom. The communication is as good as can be. I am able to have face time/virtual calls with my mom to see her. They are starting to allow visits in person in a common area.
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Response from Artis Senior Living of Lexington
March 22, 2021Thank you so much for the positive feedback! We are looking forward to positive things ahead and having you come in to see your mom again! We look forward to earning that last star once you can visit us in person soon.
I have never been able to go inside the Artis Senior Living since she has moved in here. It is a newer facility and it is all on one floor which is great for residents with memory issues. The staff members have been very good with communication which is nice since we have not been able to go inside the facility, they are very helpful. I have no negative things to say about the facility and would recommend it to others who are looking.
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Response from Artis Senior Living of Lexington
February 4, 2021Wendi, thank you so much for taking the time to share your experience. Considering the circumstances with the pandemic, it means a lot to us to have the support, love and understanding of our families. We look forward to the day we can have everyone back together again in person, and we look forward to earning that last star at that time!
I would strongly recommend Artis Senior Living of Lexington. My dad spent two weeks there and was safe. I was able to pick him up in the same condition as I dropped off him in. It was a great way to have a break for two weeks.
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Response from Artis Senior Living of Lexington
August 31, 2020Thank you so much for the recommendation, Laurie. We enjoyed having your dad with us, and we hope that you think about us in the future for any additional respite you may need! We would be happy to have him back!
See what the neighborhood has to offer and what’s nearby:
Artis Senior Living of Lexington offers Studio. Learn more.
A Place for Mom has scored Artis Senior Living of Lexington 8.2 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (781) 538-4534 to reach a resident at Artis Senior Living of Lexington.
To reach a resident at Artis Senior Living of Lexington call: (781) 538-4534
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.