Arden Courts A ProMedica Memory Care Community in Westlake

I’d work here if I could…I recently toured autumn court in silver spring….this place is clean and friendly atmosphere…I was impressed with this facility…I would recommend this facility to anyone and it smells good in there…

I think placing a loved one in memory care is very challenging but the staff at Arden Courts went out of their way to make the transition as easy and seamless as possible. Nearly all of the staff I've interacted with are kind, caring and loving with the residents. It's been one of the hardest times for me as a loved one but I'm grateful to have found Arden Courts and I would definitely recommend them to anyone in need of this care.

When it comes to the care services, the staff could spend more time with my loved one and their hygiene. With the meals, they do try and give our loved one some of their favorites. There could be more one on one activities.

I wanted share our experience with an employee who made our transition into this memory care community nothing short of amazing . Not only for us , the family , but also for our loved one . From our first conversation with [name removed], to touring and then moving our loved one in, she showed us empathy , kindness , understanding , and patience with our many questions which showed us how knowledgeable she was about the disease . She communicates with us often , and shows a genuine concern for us and our loved one and we could not be more appreciative of how smooth she has made this transition for us all .

Arden Courts in Westlake exceeded all of my expectations. I would recommend this facility to others.

Toured facility with my mom. Tour guide very knowledgeable , clean place didn’t smell . Didn’t notice alot of workers around watching the folks in the living areas . Deal breaker was cost and director not introducing her self on our way in or out.

This is my second review if you are a person looking for good communication and care bypass this place . I had many unanswered Issues that no one ever got back to me on including the corporate even tho they respond to these reviews acting concerned and ready to listen .

The manager had asked for families to write reviews. Be careful when asking. Should make sure you are willing to take the bad with the fair. Personally have seen a decline in professional behavior communication and care. Staff turnover is obvious. We’ve had our relative here a long time so can write this with good insight . She receives hospice services and is at the end of her journey . Concerns brought to attention are not regarded.

Our family felt the communication and professionalism was lacking tremendously . Needs Improvement. Meals were just ok . Witnessed employees engaging in heated discussions in front of visitors . Just not what families want to see or hear . Activities not really directed for someone with more advanced memory disease. Hope this helps someone who is looking .

Our mother/resident appears to be comfortable and well-cared for. Of course, we don't have many other facilities to compare our current experience to. Arden Courts staff are friendly, well trained and treats all residents in a respectful professional manner. We are fortunate the facility is so convenient to both my sister and me so we can spend quality time with our mother.

They have a bad turnover of staff residents are not getting proper care. Management are not handling the problems as far as resident care. Caregivers are not very friendly get mad when you ask for help with loved ones. Do not recommend this facility.

Our experience was stressful . We feel the staff could use more training on the disease and proper ways to speak to the patients and families . Communication from management was poor . We expected more.

Not the outcome we hoped for. Poor communication. Abrupt and disengaged staff. Poor care . Poor quality meals . Our loved one declined quickly in the short time they were in this facility . Would not recommend .

After only 2 months in the facility next door, where my mother ended up incontinent , in a wheelchair and bedsores, arden courts is a breath of fresh air! cheerful, colorful, great food and activities with a real home atmosphere where the staff is so kind and caring! the difference in facilities is like night and day! many people visit their loved ones where we join them for dinner then sit in the living room and watch the tribe! heated showers, always clean , and keeps me advised of all her medical needs..my aunt was here for 10 years and we all feel very blessed. thank you arden courts. we are looking forward to summer and their beautiful grounds! even the maintenance man knows and cares about every resident!

Our experience here was so much better than the last facility my loved one was in. The staff here are much better trained on how to deal with Dementia residents.

Arden Courts took wonderful care of both my parents. The activities are great - facility is smaller and has a homey feel.

I would highly recommend the community to others for their loved ones. The staff are good at personalizing the care for each resident. The staff communication with the family is great! There are three meals a day served to the residents.

My Mom has been here for 10 years. They are absolutely the best. They are not only competent and professional, but also very compassionate and caring. They treat each resident as if they were their own mother or father. I always recommend Arden when asked. Arden is peace of mind for me, and “home” for the residents.