Arden Courts A ProMedica Memory Care Community in Monroeville

Arden is a beautiful facility. The care was good when we first got there in [date removed], but gradually went downhill until it got to the place where I felt he wasn't being taken of properly. The staffing was skimpy & they used a lot of agency to cover the shifts but still only had one staff member on days and one on evenings. So my husband wasn't getting changed or showered unless I went in to do it. There are 14 rooms in each "house" so it's difficult for one person to take care of that many people who have dementia. My husband was resistant at times for showers & getting washed up but I don't think that can be an excuse. The staff may need more training in that regard and it would be so much better if they could have 2 staff/shift. Also there were lots of med errors/med omissions for my husband. So we were there for [date removed] and I just had to bring him home. Loved some of the staff there but I just had to get him out. It's difficult for me but he is doing lots better at home. I loved the layout and the way the building was decorated. Could go outside for a walk or to sit for awhile. The carpets and furniture in the living rooms are worn & shabby.

They have been very good to my sister. When she got there she was very difficult. But they got her to settle down.

If we could give the meals and dining services a 5+++ we would. The food is outstanding. My husband has gained weight because he eats everything. The food is very good. Based on the experience we have had so far, I would recommend this community to other families

The group living experience is new to my husband and me. The 4s above might be 5s if we had more knowledge of such. I loved the home like atmosphere, the attractive outdoor setting, and especially the friendliness of the staff. Items #s 2, 3, 4, 5, 6 probably can't be compared to other places by having just visited. Also, speaking with other residents' families helped decide to choose Arden. Recommendations from Place for Mom also helped in decision. It is a very good place that I do recommend to others.

I like the facility accept clothes, slippers, eyeglasses disappear. The sheets and comforter are never the ones I bought. I wish they would sweep and mop my dad's bedroom floors more frequently. I would recommend Arden Courts in Monroeville to other families looking.

There is a beautiful, safe, and accessible outdoor space for the residents to use whenever the weather is suitable. Residential area is arranged in four pods, each with its own kitchen, dining, and living rooms. This provides for a more home-like feel than a facility with multiple floors and long hallways to navigate.

The staff was friendly and helpful for the most part. The main problem was staff turn-over. In the 6 weeks my wife was there there was at least one change in the nursing staff, a new facility manager and several new caregivers. I understand this is a common problem in all of these types of facilities. The only complaint was I was told my wife would be accepted as a hospice patient by the temporary nurse that did the home evaluation prior to being admitted. This did not happen, and I had a difficult time getting an answer on that. After about 3 weeks, I was told they had sent the hospice request paperwork to her PCP but had not received a reply. The PCP informed me the paperwork was returned the previous week. It was not until she had to be hospitalized a week or so later that the attending physician at the hospital finally got the hospice coverage going. I think the long delay was likely due to all the personnel turn-over with paperwork or other things getting lost or piled up with a lot of other tasks. Except for the delayed hospice care, the daily caregivers were great. I would likely recommend Arden Courts to others as I think, despite the hospice mix up, it is a good place.

Our Father was welcomed into the facility by all of the staff. It is a very friendly and "home-like" environment. He feels comfortable and has stated several times how the kitchen staff "treats me like part of their family"

No communication between medical staff and caregivers, and our mom's medical needs were not met. Caregivers did only what they had to, staff did not notice when our mom had pain, they did not effectively treat bedsores, there was a lack of follow-up with doctors for medications and home health services. The daily flow just moved the residents from a common room to a dining room for meals, and then back. Activities were consistently focused on higher-functioning residents while lower functioning residents sat at a table alone without meaningful engagement. They boast 'dementia specialists', but we saw no interaction with residents that helped the resident 'live out their best life' as described to us when we first toured Arden. They told us that "they live in the resident's world", but all they did with our mom was to put her in a chair and leave her until she was moved for the next meal. We pulled our mom out after two months of reporting specific concerns without improvement.

I like the separate living space with the ability for them to roam freely. I don't like the turnover.

For the most part, this has been a good fit for my husband. Only one staff member has given me the cold shoulder. All the other staff are great & the place is clean & smells clean. Showers are occasionally not done. Right now there is Covid there so the activities are limited. This seems to really be affecting my husband. He seems to all of a sudden be having anxiety attacks. All in all I would recommend Arden Courts in Monroeville

What our family likes the most about the Arden Courts A ProMedica Memory Care Community in Monroeville is the location - it makes it very convenient for family and friends to come visit our loved one.

My loved one is currently a resident at Arden Courts in Monroeville. The move in process is quite good. [Name removed], has a process she discusses with family to make the emotional needs met for the family of new residents. She also runs a support group for family members. The staff at this facility are very supportive of the residents. They are skillful, personable and oh so compassionate. My loved one enjoys their care and attention. The personalities of individual staff are vibrant, joyful and up lifting. Very positive for the residents who have great difficulties. My loved one enjoys 3 hot meals a day. The meals are well balanced and attractively presented. The residents are encouraged to use common areas, enjoy the outdoors with lovely patios and porches, and the raised garden beds of vegetables and strawberries. Housekeeping is most responsive and helpful with individual needs and work around residents' special needs to do the work. There are entertainments of special guests talented such as musicians, athletes, collectors who are good communicators who have specialized areas of interest that show their beloved collections to the groups. All these include special snacks and treats afterwards.

Unfortunately, my father was only a resident at Arden Courts in Monroeville for a short time. It very quickly turned into an end of life experience. The staff was very sensitive and understanding. Everyone was so kind. I would recommend this facility to other families in similar situations.

What we really like about Arden Courts a ProMedica Memory Care community, and my sister is fitting in very well there and everyone feels like family. Based on the experience we have had so far, we would absolutely recommend them to other families.

The facility itself is beautiful. The common areas are decorated beautifully but are very small with limited seating and offer no privacy. The only place to visit privately is in the resident's room. Those residents who need the most help seem to get it. I'm concerned about the other residents who don't need as much help. My loved one is able to get in and out of bed herself with the use of a wheelchair. Yesterday when I visited, someone else's Walker was next to her bed and her wheelchair was pushed in a far corner. When I asked about the Walker, an aide said it was someone else's and she removed it. Very concerning as my loved one doesn't use a Walker and would have fallen trying to get to the wheelchair.

The staff members at Arden Courts have just been wonderful. Right away our first impression of the staff is that you can tell how dedicated they are to treating and designing their facility around the disease of dementia. They truly go above and beyond and it is an awesome place. The meals and dining service is great and when it comes to the overall value you really do get what you pay for.

Good theories for handling dementia patients. However, at the time our family used Arden Court, due to staff changes and turnover, all services that had been described when we initially interviewed were not offered. Especially in regard to end of life care.

Only concern was mom's health with the bed & chair alarms was not certain if they had them as she was a fall risk. They may have them but not certain if they do at this facility. Overall the community was wonderful!