Arbor Terrace Norwood

Arbor Terrace in Norwood has been a great find for Memory Care for my elderly mother. The staff is caring, attentive and experienced. I feel that she is cared for and her needs are communicated with me in a timely manner.

While looking into facilities for our loved one, Arbor Terrace just seemed to be the best fit - and it has been! My aunt is very happy there. They do seem to have a lot of staff turnover happening.

It was a wonderful place for our family member. She was peaceful there and taken care of. We knew when we couldn't be with her, all her needs were met and she was looked after by people whom cared about her and us. (She passed away in Sept, so my feedback on her time there will be less helpful as time goes on.)

The staff is well meaningful and kind, but sometimes there is a lack of diligence, in terms of coordination of details and services.

Overall the experience at Arbor Terrace Norwood has been positive. There were a few hiccups in the beginning with laundry and cable issues, but it was resolved in a timely manner.

I would recommend them, but you need to stay involved with the staff to make sure everything is going as expected. If they say they will do something , you need to follow up to make sure it was done.

I had a tour last week with there Sales Director [name removed] and it was very informative. He actually took the time to learn about me and my situation as well as then hearing & learning about my dad. It was refreshing to have someone care and ask questions, rather than try to sell me something like a few other places that I regrettably went to the week before. I am gathering all the additional information on my fathers finances but [name removed] gave me some great suggestions and options on how to make the transition affordable. I am looking towards September so that we can get all the logistics in place but I am SOLD on Arbor Terrace Norwood. Chalres W.

The best thing I did was find Atria, now Arbor Terrace in Norwood. I placed my 87 year old father there in Nov 2019. He loved it.! Took him a short time to get used to it, but he did. He made many friends with the residents. He made friends with all the staff. They all loved him. I was so happy the first time I heard my Father call Arbor, “Home”. It indicated to me that they did a very good job making him feel comfortable enough to think of it as his “Home”. Arbor in Norwood is beautifully decorated. You would think you were walking into a 5 star hotel. The staff is extremely helpful, caring and very pleasant. They have activities for the residents. My father enjoyed Senior yoga, the Exercise Room. Hungry? He would go to the restaurant, look at a menu & order himself a meal. Laundry would get done for him, Housekeeping would clean his room. He didn’t have to worry about those tasks. I couldn’t ask for more, knowing my father was in a safe, pleasant Home. Thank You Arbor Terrace!

My husband is a resident here. The place has growing pains but the executive director is top notch and addresses all concerns immediately. The medical staff is mostly very professional and does wonderful job. So does the girls who shower and dress my husband. The place is immaculate and the girls at the front desk when you enter are great.

The management team is very good, but the friendliness of the staff can vary depending on who you talk to. The head nurse is not the most friendliest - doesn't give off that warm and fuzzy feeling. They have recently gone through owner changes so there is some internal communication issues, and because of that their evaluation process might not be the most accurate. At the moment it is not running as smoothly as we would of hoped, but we still are comfortable with our loved ones being there. The place is very clean and well kept, and the receptionist [name removed] is tremendous, she really goes out of her way to make our family feel welcomed.

It was very comfortable, and a wonderful experience for my loved one. I would recommend it. The staff was friendly, and that was most important to us. It was Covid times, but there were still plenty of activities.

Atria Norwood has been wonderful, it has been such a good experience so far. The staff members are excellent, and the give excellent care services. They are all very friendly and very accommodating. They communicate with our family all the time, especially during covid they were constantly sending us emails, texts with pictures of our loved one. They also would call us immediately if something came up.

My mother has been at the facility for almost five months. One of the most important aspects for my mother was the food. When she first arrived, she was not happy with the portions (for a small lady she has an enormous appetite) and the type of food being served. The chef spent time with my mom to understand her needs and wants and now she is happy with her meals. She was also not happy with the location of her apartment and they were very helpful in finding her another apartment and relocating her. She seems very happy and content now. Except for one Aid, the staff is very responsive, respectful and kind. I would recommend this facility to others.

My mom has been at the Atria Norwood for 3 months. It is a warm, loving environment. She is always happy when we visit, and she tells us how good everyone is to her. The staff is caring and always available to us, sending pictures and sharing what she is doing. We are so happy we found the ATRIA! A special shout out to [names removed] for always going the extra mile. You ladies are the best!!

The community is super friendly. It is beautiful and clean. They are a little disorganized, but the people in their hearts take really good care of the residents. You have to be on top or train the staff and then they are fine with the newly placed residents. Once you are in they are good. In the beginning it is a little rough, you have to be watchful of what they are doing.

The activities provided weren't living up to what we expected, our loved ones enjoyed the food. She was living in a joint room, that shared a bathroom but had separate bedrooms. it was nice and sunny, it had a nice view overlooking the flowers.

It is a very stressful time when you have to ask one of your loved ones to go to a new home. My brother and I, who reside outside of NJ, went on a mission to find a great place for our Aunt. We looked all over and were lucky enough to have found Atria Norwood. Not only is it great looking and well kept facility, the people that work there are top notch. They are thorough, attentive and best of all always pleasant to deal with. My Aunt, whom we never thought would be happy other than in her own home, calls everyday to say how thankful she is to be there. Mission gratefully accomplished!!!! Thank you to the great staff at Atria!!!!!!