Residence at Park Ridge

My loved one is currently a resident at Residence at Park Ridge and most everything has been good for her at this facility. Based on her experience so far, I would recommend this facility to others!

This place the staff members and the place itself the food everyone is excellent except for one person. The Night Nurse and her name is [name removed]and she is absolutely impossible to get your PRN necessary medication I love this place but you have to avoid [name removed} the night nurse at all costs. She is terrible and will not give you your night medication PRN

mostly fine nurses, workers are all great dining servers are good

Mostly fine. Nurses, workers are all great, dining servers are good.

The staff residents and the place is an excellent place. The nurses aides activities staff are great people and very friendly. The entire nursing staff are the best bar none.

I have been living here for [date removed] , and have seen management:ownership change a lot in this time. Frankly, if I had somewhere else to go, I'd be gone! While there are still some good, even great people working here, DEEP budget cuts means less staff, less amenitied, and the new owners SIMPLY DON'T CAzrE!!! If I could live almost anywhere but here, I WOULD!! Oh for the dsys of [name removed] and [name removed], and [name removed], our amazing concierge, who's whole job was to keep us happy and entertained! Not only did they let him go, they eliminated his position! We are now merely replacable assets!! SHAME ON THEM ALL!!! The consensus among Residents is that we are Residents no more, but INMATES! I now tell my friends on the outside that this is THE MORGUE'S WAITING ROOM! Brutal, I know, but that's how I feel. >:-(

We moved my parents into Atrium Senior Living in January 2019. At the time we made the decision to pick the Atrium we were told that the Atrium was being purchased by a well known senior living proprietor. Many promises were made for upgrades at the facility. To date these upgrades are still not implemented. The dining room serves mediocre food. My parents say it is beginning to improve but still leaves a lot to be desired. Activities are limited. However the Staff is attentive, pleasant and great to work with. We are hoping that facility gets the upgrades soon since this is one of the reasons we moved them here in the first place.

No one was available for scheduled tour on a Saturday afternoon. No call to let us know in advance. We were told to come back on Sunday and when arrived told that [name removed] who does the tours had switched her days so not available. They had the cook do the tour but he had no information on rates, etc. While the place was newer and rooms were more spacious then [removed] VERY concerned with overall organization and administration. A family friend also told us that they have not paid one vendor for many months and have high staff turnover. Pass!

... *attention people of park ridge and surrounding areas... beware of the atrium in park ridge, new jersey. my grandmother was staying at the atrium since november 2017 to august 2018. she passed away at the august of 2018 and since then, my family has been speaking with corporate to receive their refund. two months later, we are getting nowhere. on september 10, we received an email saying the check was being processed. two weeks ago, we received an email saying that "there were no updates at this time" when we inquired about when the check would be sent out. after leaving numerous voicemails and messages with various people, my father went back to the atrium to let them know he is STILL waiting for his money. he was then told, he would receive his check by november 1st. he was also told that we are not the only family waiting for money. i just wanted to let you know that this is how the the family members of deceased patients are being dealt with at the atrium. this is extremely irritating especially since the atrium requires you to pay thousands of dollars IN ADVANCE. so families will basically pre-pay for services and care, but when their loved one gets released or unfortunately passes away, the process of getting your money back is not a simple one. Atrium Post Acute Care of Park Ridge

We toured Atrium Senior Living of Park Ridge. It was a clean community and the staff was very welcoming and friendly. This community had a more hospital type setting. We chose another community because we needed a more home-like setting.

The person that took us on tour of the community was nice and knowledgable. The community seemed clean. They offer daily activities. I did not think this community offered the level of care my loved one needed.

We have not been there long enough to really know a fair evaluation. This is after two weeks.

The Atrium Senior Living of Park Ridge was a very nice complex. The place was very clean and all of the staff were friendly and welcoming. I would love to live here myself. I chose another community because my mother needed a higher level of care, but this was a great option.

A family member stayed at the Atrium for several months in 2015, and I was sincerely shocked at the substandard level of care that she experienced. The place had been taken over by a new coordinator and his staff, and according to my understanding, the place declined rapidly regarding quality of care. Although the physical and occupational therapists are wonderful, all of the other caregivers are horrendous. Most of the staff speaks Haitian in front of the patients, making it an uncomfortable atmosphere for all involved. If they were caring, that would not be an issue but in addition to the rudeness of speaking another language all the time, they clearly did not care at all about their patients. People had to wait almost an hour at times to have a response to a call bell in order to use the bathroom. No one wanted to help patients in any kind of physical way, so that although the training for CNA's includes how to handle people without becoming injured, none of these staff members appeared to have been trained or willing to use their so-called expertise for patients who had physical needs. The nursing staff was not much better, were very callous, especially the head nurse who came in with the new administrator. My relative was simply warehouse there was no treatment or help even when she became ill there was no attempt to understand what was wrong with her. They claim that their doctor visits the patients regularly, but in fact although he apparently rights progress notes he does not see them on any regular basis at all. For the atrium, subacute equal substandard

We have toured this community, while looking into options. We felt the community was modern and well staffed. It was clean and friendly. Also our attorney gave it a personal recommendation as his family had used the community as well.

I met two staff administrators who were very professional, and in hindsight, all business. Up front was all the monetary questions, then the tour. The 23 guest unit is very hospital or nursing home like...not very homelike. There aren't really any grounds for residents to walk about and the assited living dementia care unit seemed very restrictive. The far end of the hallway smelled of urine...for real...no kidding. There was a used latex glove on the floor half folded inside out right in the middle of the hallway...either a bathroom cleaning latex glove, or one used for a medical exam....the staff just let it lay there...either way, wrong answer on that! In the sub $6000 price range I have seen far better "communities" in every regard ... a word I could not apply to this facility.

Smaller facility. Good size with assigned seating at meals. Did not see many activities happening. Outdoor spaces are not secured/fenced in.

I live locally in Montvale and my mom needed rehab following a hip replacement. Plaza was recommended by a friend who had been there and another local facility. She raved about the PT staff and the food, so we decided to send mom there. She arrived on a Saturday and we were a little hesitant about a weekend transfer, but she was seen by PT within 24 hours and started her workouts the following day. Between her hip and copd she was not feeling well at first, but within 17 days she was ready to come home and was babysitting again shortly thereafter. It wasn't perfect, but it was pretty close. Thank you to James and his team for a job well done!!

WE LOVED THIS PLACE A NICE CLEAN AND FRIENDLY ENVIROMENT