Arbor Terrace Highland Park

Understaffed and poor decisions from management in my opinion. My loved one was a resident for over a year. Decisions where made to increase price and decrease services. For example menus were changed and less expensive meats were being offered. CNA's distributing medication to residents in an effort to reduce cost of nursing staff. Staff is a merry go 'round which it is not good for residents with cognitive challenges. From my experience there upper management is not very forthcoming with information and transparency is not in their vocabulary.

This is the place to go for a community for your loved one. The meals are gourmet and as much as the residents want, and the meals are served in a beautiful dining room. The community has lots of activities available for the residents to participate in, if they choose to. It is easy to reach the Executive Director and other Administrators if the family has concerns.

Recently visited friend who just moved to Arbor Highland Park. Compared to others in the area it definitely has the most welcoming feel. Employees I came across appeared pleasant. My friend says residents have been overall welcoming as well.

I moved my mother to Arbor Terrace Highland Park 3 weeks ago. The entire staff has gone out of their way to make my mother feel welcome and comfortable. I am very surprised with how quickly my mother has acclimated to her new environment. My only hope is that she will start to take advantage of the activities offered. In addition, everyone made me, and my husband, feel welcomed as well! Whenever I have a question or a request, it is quickly addressed. I am very happy that my mother is living at Arbor Terrace. I know that her needs, physically and socially, are being met.