North Shore Place

The location is terrible - next to transformers and power towers. They get people from one activity to the next and there was something every day and all day long. They made people feel inclusive and able to participate. Only suggestions I could make is: move from lobby area. No one wants to see their futures or congest the entryway. Also - more seating is needed in the movie theatre. North Shore Place had socials. Sometimes it was ice cream and sometimes popcorn and sometimes wine and cheese. Again, an opportunity to socialize. Another comment about NSP: Because most people are "homebound" they need to move their activities to larger spaces and increase seating capacity. We experienced overcrowding and lack of seating numerous times. What is a senior supposed to do? Stand? Go back to their rooms? In addition, their decor, even though recently revamped is outdated, and dark. Lighting in the facility is terrible.

Ok overall experience from our observation is she's well cared for as it seems all residents are. Mostly she looks forward to visits from family and will attend activities although not fully engaged. She could but she's not completely happy about giving up her independence. Very slow to acclimate in this area.

Majority are friendly and kind. It's beautiful. Looks more like a club than an ALF. Would like to see better communication among staff.

I took a tour with a professional group a couple of years ago. Staff was kind and friendly then. Facility was beautiful with good amenities. Fast forward to today. Previous staff no longer there. I visited twice for business reasons and to inquire about services. Receptionist couldn't get me out the door fast enough. Says managers are always out of office or in a meeting. Gave me what I thought was an business card for an executive director, but it was the wrong card. I got a terse response to my email of inquiry. I cannot recommend this facility to families I service because of rude treatment.

Staff is very much aware of their residents. Is in timely contact with designated family member if anything arises.

What we like most about North Shore Place is that our loved one is safe. Being in a community with nursing staff on each floor is good. The meals prepared are very good and the staff members are friendly and kind. Based on the experience we have had so far, we would recommend the community to others.

Location is still very good (more like a 15 minute drive) but amenities are really strong - the coffee shop in particular is a really nice feature and something that my mother would love. The dining options, activities, and overall facilities condition are all great. Also, I think that, because of the size of the studios, these might actually be an option for my mom and also might be easier to navigate without the additional walls/doors. I did read a few comments that the care was inconsistent and that a few people had felt the need to bring in outside help in addition to the onsite care. Do you have any thoughts on how I should interpret that feedback?

It is pricey, but if you have the money it's well worth it. The room was excellent, very beautiful. They had staff there all the time, and my loved one was constantly seeing the staff even when she couldn't see the residents. The staff were always letting me know if she needed anything - cat food, Boost, etc. The smell from the kitchen was absolutely wonderful. It made me want to eat there. The location is great, easy to get to. There are nice views from the rooms, and the grounds outside seemed very nice. During Covid, they did everything they could to keep people safe, for instance meals served in the rooms. They went above and beyond to make my loved one comfortable. They're offering a lot of activities, including presentations on different countries, exercise groups, and even one-on one exercise instruction during Covid. There's a memory care group for activities at an additional fee. Overall I was very satisfied, and I would recommend as long as it's within your financial range.

Thank you so much to [names removed] and the entire staff at North Shore Place. You have made my parents transition from the east coast as seamless and stress free as possible. Despite all the setbacks with Covid and my Dad's declining health you worked with our family to get my parents settled into their new environs. North Shore Place is a beautiful community with loving staff and great accommodations. The help of the team at CMFTO , led by [name removed], with the physical move of my parents belongings and then setting up their apartment was "beyond words". We would highly recommend North Shore Place to anyone looking for an Assisted living community for their loved one.

The team at North Shore Place is wonderful. They are compassionate with the residents and engage in regular communication with family. I would HIGHLY recommend this community. They go above and beyond for the people they care for.

Our father has been living at North Shore Place for a little over a year now, and he and our family couldn’t be happier. At age 92, he’s enjoying delicious meals, various activities including movies, singalongs, and chair volleyball, along with the additional healthcare needs he has at his age. He’s even made some new friends. Their staff, led by Executive Director [name removed], Director of Hospitality [name removed] and Health & Wellness Director [name removed] have been so attentive with our family’s various questions and proactive in identifying what our dad needs to stay healthy and fit and get the most out of his time there. This past year has posed tremendous challenges for the entire staff. Through it all, they’ve taken great precautions to keep the residents safe and well while maintaining a warm sense of community for everyone who lives there. We feel so fortunate knowing our father is in the perfect place with such devoted support to enjoy his golden years.

North Shore is fantastic in every aspect. The physical building is modern, beautiful and extremely clean and well maintained. Activities are numerous. Food is very good. Employees are great and very attentive to the needs of can not say enough good things about it ..

It’s a scary proposition moving to a new home, especially when that move is solo. My parents were married almost 55 years when my mother passed away. They did everything together. My father is a retired cardiologist and has his interests, but socially, he deferred to my mother to lead the way. He loved her and was content to be with her regardless of the activity. After my mother passed away, my father decided it was time to move to North Shore Place (NSP). Was Dad going to enjoy this? Was he going to make friends on his own? Suffice it to say, the first few months were an adjustment. But the staff persevered and helped him meet new people. Now, nearly five years later, my father doesn’t miss a meal. He enjoys going down and that’s his time to mingle. When his birthday roles around, staff make him feel special. The nursing staff on his floor is top notch and responsive. I sleep at night knowing my father is well taken care of. Isn’t that what it’s all about?

This facility is fantastic!! Everyone from ex director, to the front desk attendant, and in particular [named removed] are so helpful, friendly, positive and make this experience great!! Excellent experience.

Very good care. My wife is happy so am I. Nurses very attentive.

I lived in assisted living and my husband in memory care. The team is knowledgeable in caring for all its residents. Our decision to move here was a wise one. My being here makes it easy for me to be with him whenever I want to see him day or night. I have met many people I have not seen for years. I went to high school with many of them. It was nice to see them after many years.