Arbor Hills Memory Care

I felt compelled to write after reading the review entitled "The Worst Memory Care Facility Ever". My family member has been a resident of Arbor Hills for over 2 years and the facility I have experienced is not by any means the same as that described by the author of "Worst Ever....". Although not perfect, the staff at Arbor Hills is dedicated, hard-working and caring. The Executive Director and 24/7 nursing staff are excellent. They communicate well and are accessible to both residents and family members. As a regular visitor, I have always found the facility to be clean, odor-free and well-maintained. This applies to both the common areas and resident's rooms. Anyone touring memory care facilities on behalf of a loved one should consider Arbor Hills. Although it may not end up being the best fit for everyone, it should be on the list of possible contenders.

We moved our loved one in at the beginning of 2015. We were excited when we toured the facility. It was clean and seemed to be very nice. Zoe showed us around and claimed to have all these amenities that would benefit us and our loved one. Not one of these amenities have been true. It was only after the first month did we realize what a mistake we had made in putting our parent here. It was a disaster! They are not and have never been adequately staffed nor do they even care about the well being of the residents that live there. The alarms are going off all the time with no response, not even from any of the staff who can NEVER be found. You have to be let in and that usually takes 5 - 10 minutes depending if someone is even behind the desk unlock the door for you. Even when they are there they ignore you and continue doing what they are doing until you have to interrupt them. They have no understanding of the words DIGNITY & COMPASSION like they claim on their website. I have found my parent numerous times on the floor where they have fallen by themselves in their room with the door locked and with wet or soiled clothing that has not been changed since the morning shift dressed them (I know this because the staff writes on the undergarments the time and date they put them on) and it is now late afternoon. I would not recommend this place to anyone!!!! When I have discussed numerous time the issues I am having to the staff and management they just shake their heads and tell me that I am right and that they are not fully staffed but are really trying to find more people. The reason they are not fully staffed is because they treat their staff horribly! As far as the owner's [names removed] they could care less about you and your loved one and only care about your MONEY! I have tried numerous times to contact the owners (since they are so proud of it being family owned) and they have never once returned any of my messages! We pay an extreme amount of money for them not to have a full staff and to take care for our parent as if they were an animal. I have seen animals treated better than this! You have to beg the management and staff to bath your parent and even then it takes days to get them to do it and then only after you have asked several more times! When we first arrived the head nurse was Marshall who was amazing. They then opened another facility in Frisco and there went Marshall. His replacement is [name removed] who was rude and could care less about the needs of your loved one When you call to speak with her she has no idea who you are or who your parent is even after you have given her you and your loved one's name. It got to the point that we had to be there everyday and most days twice a day just to make sure that they are giving the medications that are to be taken daily not to mention making sure that they are not wet or soiled. I have found feces smeared around the bathroom and in the hallways that have obviously been there for longer than a day and not cleaned. The rooms smell of urine and feces and are NEVER vacuumed. My parent was there for less than 6 months and not one time was their room dusted or vacuumed. They are under staffed and uneducated when it comes to memory care. [removed] Please DO NOT put your loved one in the horrific place! You will regret it the rest of your life!

I would say that I am impressed that they have good caring people and I like their interaction with the residents. They could improve on their communication, because I am out of state so getting a sense of what is going on there can be confusing sometimes, but other than that they have been doing well.

The people at Arbor Hills were wonderful. In the initial transfer, somewhere between the pharmacy and the community the ball was dropped on her meds. I thought it was a great place, to be honest. But I was under the impression that they were going to help with getting compassionate care, and medicaid set up. But they didn't ever really do that.

I visited the Arbor Hills Memory Care one time but It was fine. The facility was very clean and well kept. The staff was very friendly and welcoming.

1. Easy access in the heart of Plano. 2. Highly knowledgeable staff. 3. Circular design around a central courtyard in a Western motiff.

When my family and my wife's family looked for a facility for my wife, the first place we visited was Arbor Hills. We all agreed we needed to look no further as we were all so impressed with what we saw, we knew our search was complete. As we approach a year of residency, our decision has proven to be correct. I visit my wife almost daily, and I continue to be very impressed with the employees care and attention to all of the residents. The needs vary greatly, but the staff always does their best to give wonderful care. If I were to offer a rating, Arbor Hills would be at the very top, and I am so thankful.

I have had a few issues and concerns here. They went more than a week without giving a medication, because it didn't get refilled. There was a wound that didn't get changed, due to a communication issue. The roommate she shares a room with has dementia, and has a habit of taking things. I have emailed the director, and he never responded back to me. There seems to be a lot of turnover, right now. The workers are very nice, and it's a nice, clean facility. I chose it because they have a nurse there at night, and I liked that they had the motion sensors in the room.

Community is going down hill quickly. Huge staff turnover causing inadequate staffing, food heavy on carbs (particularly rice which is a choking hazard for the elderly) and run out of items frequently. No milk for cereal for a late riser, no butter for baked potatoes, no sugar for tea. Short-handed in kitchen and housekeeping which then puts those duties on top of the Resident Aides who are short handed themselves. Alarms going off constantly which is aggitating to residents. Even though there are two dining rooms, only one is utilized and with 50 residents and family members that come to ensure their loved one is being fed, it is very crowded. Meals are hand-carried out, therefore takes a long time and ones needing assistance with eating are left waiting until their food is cold. My suggestion to anyone planning to tour Arbor Hills - show up unannouced for a tour around 4:30-5:00 pm If you come later there will be no management to show you around, normally only the nurse attempting to dispense medication while answering the phone, front door and responding to residents. It is a shame because Arbor Hills is not cheap, their founding philosophy is very good, however they are not living up to their promises. I am willing to bet whoever put the entry this month that it is great there, has either just recently moved in or their loved one needs little to no assistance.

They do a very good job. It's very clean, and the staff is friendly. They do a good job with being attentive and responsive. My loved one doesn't really participate in the activities much, but they have them. The food is plain, it's nutritious, but not seasoned very much. I am quite pleased with the place, though.

Beautiful place with good, caring philosophy. Unfortunately, going through some growing pains. Due to rapid increase in residents, there is now a staffing shortage which is getting worse, with the loss of good employees, including the chef. This is a shame as this is a very family friendly/family oriented community. Hopefully, this will be rectified, which would bring my review back to 5 stars, as I previously gave it!

We toured this community when we were looking into memory care options for our loved one. This is only based on what I saw during my brief tour of the community, but overall I thought the place looked very good! It was clean, the staff I interacted with were friendly and professional, and the care they provided looked good. It is worth taking a look at if you are looking into care for a loved one.

We thought this was a nice looking place! Based on what we saw during our tour the facility itself was well kept and clean, and the staff seemed friendly and caring. We ended up choosing another community we thought would be a better fit.

It’s just a wonderful place! I’d give the staff a five plus. The staff is extremely well trained in dementia and memory care. The environment is lovely. The rooms are very nice. The staff seems to really enjoy working there. They have very little turn over!

They’re awesome. They’re strictly memory care and diabetic care. It was home – just a good place. There’s plenty of parking for visitors. The food there is awesome! I don’t where they got the chef from, but he was awesome. I saw some of the residents who were picky eats – Chef would go back in and make them something else to eat – he didn’t complain or anything. Just a really nice place.

We toured this location when we were looking into memory care options for a loved one. As far as we could see based on our tour everything here looked great. The staff were all very friendly, and the facility itself was clean and well kept. It is definitely worth a look if you are looking into memory care.

Arbor Hills Community is a wonderful place for your loved one. It is new (construction completed in May of 2013), beautifully appointed, exceptionally clean, but most of all the care given to our dad is wonderful. The staff is thoughtful, kind, gracious, friendly and protective of all the residents as if they were their own family members.

Mom's is at Arbor Hills and the care is great. I would recommend it to anybody. They do have a lot of activities. Of course it's all memory care so they do ball playing, music, word games, folding baby clothes and different depending on the level of care. The food is fantastic! They have a chef that bakes all the bread by hand, even the sandwich bread.

It's brand new, my mother was the third one that was in the facility and they had just been so helpful, they're really caring to all the residents. There's at least 6 activities a day that the residents can intereact in and particiapte in them if they like. This is much larer and when we got there the staff was so attentive, they made her feel at home and found out what her interests were. It was a very good transition, we thought we might have to stay with her the first night and they would have allowed us to do that but she told us that we could go home and that she'd see us tomorrow, it was much better than we thought it would be. She can go out in a little patio area and the residents go out by themselves if they want, although there's usually someone with them. They have the felixibility to do that and I thought with the large community she wouldn't be used to all the people but really, she walks around and they have these curio cabinets filled with old timey things for them to look at. There's a lot more activity which I think is good, they don't want them to be in their rooms a lot, they'd rather have them out and staying active.

Brand new facility - grand opening is Thursday, July 11th from 3pm - 7pm. They are a family owned company based out of the Pacific NW with over 50 yrs experience. Early stage to end of life - no need to move. 24/7 Nursing on site. LPN's throughout the day. 7 days a week activities. Motion sensors in the room to detect falls. Special pricing - deposit secures pricing for 2 years. Companion rooms 4150/mo Private room 5300/mo Plus level of care (assessment req)- each level increases 400/mo Level I (0-22pts)- included in monthly fee Level 2 (23-30 pts) Level 3 (31-44 pts) Level 4 (45+ pts) - bed bound, combative