Anthology of Midlothian

There are a small number of apartments at Anthology, so my 91 year old mother has been able to make friends quickly. She is not overwhelmed. The staff is caring and willing to do extras for the residents.

Fantastic facility! Love everyone who works there - they definitely make it feel like home.

We moved here with high hopes for this new facility based on their promises. Unfortunately, Anthology does not deliver on their services or support for your loved one. They do not perform the services they claim to provide such as clean the apartments weekly or do the laundry weekly. Food is hit or miss. COVID is rampant because the staff doesn't where a mask (in a healthcare facility where it is a state requirement). To go with their poor performance, they are continuously raising rates. This is a bate and switch setup - do your loved one a favor and find a better place. Don't be swayed by the flashiness they will show you.

My only complain is they need to answer emails from family members faster. But overall the facility is really fantastic. And my mom is happy there.

Our loved one was there for [dates removed] for respite care and with it being a newer facility it was really nice and super clean so that was a plus. However where most of our complaints come is directed towards to executive director. Whenever we would reach out via text, phone call or email with any questions o concerns we rarely ever received a response back.

When you walk into Anthology it is like walking through a hotel lobby with big open spaces. We have nothing really to compare our experience with but we have no complaints so far. Based on the experience we have had so far we would recommend this community to other families. The value for the money is marginal, it is a little on the expensive side.

My daughter found this place & fell in love instantly. She went on a tour with [name removed] & called me on FaceTime to speak to [name removed] as well. My grandmother’s traumatic situation was explained in detail & she made it seem like it wouldn’t be an issue. Unfortunately, that was a lie. The paperwork was given to the hospital to complete & it was returned to them for review. The hospital said she’s “agitated”, so [name removed] called me to get further explanation about it. I gave a detailed explanation. They were supposed to do a virtual assessment [date removed] & they were a no show. They didn’t give notice that they changed their minds, so the hospital social worker got nasty with them. They decided that she wasn’t a good fit there. No explanation. After researching them after this happened and seeing that they allowed a dementia resident to wonder off, I guess we dodged a bullet. Check the complaints on this place with government entities. They are unprofessional & lack compassion.

My loved one did not have any issues transitioning and stated that everyone was great. They are still new and working out the kinks but overall everything is pretty good. They didn't have a activity director for some time but they are for sure working on it. She is always busy and they let the residents have some input into the activities also. They make you feel like it is independent living but it is assisted living. They have actual apartments and not just rooms that the residents are living in. This made the transition easier and they went out of their way to make sure that this worked for my loved one.

The Anthology community feels very spacious, it does not feel like you are walking into a medical facility, it feels very homey. Also the apartments for the residents are a nice size and feel homey to.

They have had a few issues with being a new facility but they are getting it under control now. I would recommend this community for your loved one. They are very resident conscious and taking care of things. I am surprised at how much my loved one is participating and things are smoothing out.