American House Johnson City

We are happy with the care that is given. The staff seems to keep in touch with the residents and keeps current on their needs. We appreciate the physical and speech therapy. The family nights are appreciated. It is comforting to know that your life bed one is being looked after. The staff is so friendly and helpful.

I did have to move my dad into a nursing home in Oct 2023 due to the progression of his dementia. I would have loved to keep him in Am. House memory care but it was cost prohibitive and they do not take Medicaid. His experience there was wonderful. They took good care of my dad while he was there. They really knew him and cared about him as a person. He enjoyed the church sermons and loved the live music that they had several times a week.

Loved the place from the first time we walked in. From the friendly management to staff. Everyone always has a smile on their face. Very clean place too. We’re so happy this is were we placed our uncle.

American House is a very nice facility. It feels more like a hotel lobby than an assisted living facility when you walk in. The staff are all very nice and the food is very good. My family is very happy with our choice.

My husband, who has Alzheimer's disease, has lived in assisted living at American House in Johnson City for almost six weeks. He will transition to their memory care unit when the time comes. We have been happy with all the staff so far. Intake was smooth and we have been pleased with the food and the medication assistance, cleaning, and laundry service. [name removed] has made a lot of new friends and there are activities daily that are communicated with residents and their families via monthly activity calendars and emails. A church service is provided on Sunday morning and there are Bible study classes throughout the week. Besides entertainment and educational opportunities, physical activities like walking outside with a friend or in the hallways are encouraged . The residents' safety is taken very seriously, and a huge burden has been lifted from me knowing that my husband is safe, fed, and with friends. [name removed] says that "most every day here is a good day." I'm happy that he is happy.

You have such a great team, getting the food to higher quality would make all the difference. That was the ongoing complaint that I heard consistently.

My ex- husband ( father of my children) is living at American House. He is so unbelievably happy. I am beyond grateful that my kids aren’t worried about their father now that he is living at American House. Thank you,

After making the difficult decision to move my dad, I met with AH and had all my questions answered. I left feeling more at peace with my choice. I live in another state-16 hours away, but the staff has been very accommodating from getting paperwork completed to answering any questions/concerns I may have. I know my dad is being given the best possible assistance. I'm very thankful that Westerns are a choice on his television! I can only hope my dad is a blessing to those he is in contact with daily. Take the tour. Ask the questions.

My mom was briefly a resident at American House Johnson City and she had a good experience at this facility. Everyone seemed pretty nice and the food wasn't bad. Based on our experience, I would recommend this facility to others.

My Mom is very happy there and I can only say good things about American House. I'm so glad we found it.

Like the cleanliness and size of room. Least, friendliness of staff, not bad but could be better.

We moved them out in Nov. There was not enough help, food was not very good. There were several moving out. They were charging for things they could not explain. We actually were charged for a room for a month when they were not there. The memory care unit does not do any activities rarely brings them out for music. The activity director does nothing but sit around and shows videos to the residents. [names removed] lied completely to our face about many items and were caught in it. There were things taken from my dad's room. And no one ever returned it. He had a dr order to have it in the room. They threw away a pair of his pants instead of trying to find the owner.

The facility is always clean. The staff are all friendly. There are available activities. The move in was smooth and quick compared with another facility that was quite troublesome. I would recommend this facility. Suggestion: Our family member has a small refrigerator so that he has access to some of his favorite snacks and desserts and drinks. The menus at the facility tend to be repetitive.

My mother has Alzheimers and required more care than I could provide by myself. I was referred to American House in the Tri Cities area of Johnson City TN. by a representative from, A Place For Mom. From the beginning the staff at American House have been sympathetic and helpful at every level. In Mom's case there were limits to what she could afford for her care. The advisor worked with me not only to achieve an affordable solution to Mom's needs but left a little wiggle room for certain increases in the future. This in no way affected the quality of care mom has received during her stay. I am very happy with the interaction I get from those who attend to her every day. I get updates when I arrive for a visit and by phone if necessary. As expected, my mother's condition now requires a greater level of care and thus her costs have increased as well. Thankfully a solution was offered and I can breath easier now knowing Mom can continue at American House. I am most pleased.

Came for a tour of American House on a whim one day as I was looking for placement for my grandmother. The tour was exceptional and I was intrigued by all the new renovations they have done. I would HIGHLY recommend this facility to anyone. They did not have an opening at the time I came to tour, which I could see why as this place is top notch!

I've had different friends/relatives at 9 various Assisted Living facilities in Tri Cities: American House is the very best of those. Their rooms are bright, laid out well; the food is better than most places, there are several activities most days and multiple places to enjoy Outdoors. The best feature is their STAFF the nurses, CNAs and RAs are patient, caring, kind, enthusiastic -> the best overall group of ANY facility I've ever seen! *HOWEVER * American House suffers from lack of staff: missing 1 to 2 people every shift, in every position. Current staff are covering marvelously-but canNOT keep up! American House must Hire and Retain good help (-Pay Better!) Lack of staff has made them late with meals, showers, not answer their phone, late helping with personal grooming, unable to Interact in Genuine Kindness (ie take 2min to work a puzzle or watch a bird with a resident-the important moments for your loved one.)

Our family has had a good experience with assisted living at American House Johnson City. The facility is nice. And the staff are friendly and helpful.

My loved one was a previous resident at American House Johnson City and the experience was great! The staff was great, they were all very personable and caring. My loved one's room was clean. The meals were good. I would definitely recommend this facility to family and friends.