American House Charlevoix Senior Living

I get a chance to work in a lot of homes with an assortment of staff. The staff at Charlevoix is awesome! They communicate very well, and if I am not able to make it, they make sure the patients still get the care they would have, along with a follow up to me and my nurse. I don't feel the friendliness is forced, or fake. It makes me want to go to work there.

All the staff is great. I enjoy doing the activities. I enjoy listening to the banks that preform during social hour and ice cream social. I have met a lot of new friends,.

This is my home until I leave this earth. Family parties, communication.

My dear friend fell and broke her hip and was not able to go back home to live alone and we were able to find a place for her in Charlevoix Michigan at the American House. She absolutely loves it there. She is more social, much more active, and her mental attitude is someone who really is enjoying her life.

What our family likes the most about the American House Charlevoix Senior Living community are the staff members and the activities. The different activities they have going on for the residents include a few things like Bingo, Ice cream socials, Happy hours, and Guest presenters/musician

There was not the care given, that we were told would be.

I think the staff are extremely engaged in the job they perform; I think they make the residents feel very welcomed. I also think they do their very best to provide a positive and nurturing atmosphere for residents. I do, however, have a few concerns. I am the sister of a resident; I don't have the POA to call and discuss my sisters care with them, as that comes from her children. There have been a few problems, one of which being the apartment that she lives in. It's lovely and she has a very small fridge which is more than adequate, but to my understanding, housekeeping has been asked to clean the fridge and it hasn't been done. My sister takes food back from meals and those tend to spoil, but they are not being thrown out by housekeeping. She doesn't have the sense(s) to throw it away herself and could potentially eat bad food. She has a poor sense of both smell & taste, and would not be aware that she's eating food that has gone bad. I have tried to resolve another situation with the American House manager twice, as this is an issue that effects me personally. They have a facial recognition check in system due to Covid where you stand in front of monitor, answer a few questions, and say what apartment you're going to. Twice now, someone has checked into American House using my name and information. I've been in the Detroit area, but received texts saying I've successfully checked in. This concerns me for two reasons: 1. someone is checking in using my identity, and twice I've been assured by staff that [name removed], the director would call me. It's been a month later and I've yet tor receive a call saying its been resolved. And 2. someone is checking in using my identity, which tells me that that person doesn't have an identity on file. How do I know that person should or shouldn't be there? How do I know my sister is indeed safe? I may be stretching with my thoughts, but what deeply concerns me is that I've called twice and [name removed] has not returned my calls. I know they are likely busy, but it's my identity that's being used and no one has contacted me. I believe that's my right to have that corrected. So I do feel that they've failed me ethically, as a family member and as visitor, by not reaching out to me to resolve this. Aside from that, I do think my sister is mostly safe there. She has the option to join in on many things if she chooses. The community also has options for different levels of care and assistance as time goes on. They're always doing fun activities, as seen on their Facebook page. Her apartment is lovey, the facility is lovely, and the staff are engaging. I cant find any faults in that regard. The costs for what she's getting is more than adequate, especially with the incredible cost of living we're experiencing right now.

We are constantly amazed at how hard-working and caring the staff at American House, Charlevoix has been. [Name removed] as an excellent job during these trying times. She seems to be there everywhere, at once! All of the aides are caring and genuinely concerned about the well-being of my mother. Thank you! Excellent work/service/care.

The staff is friendly, kind, well-trained, overworked! The facility is clean, cheerful, modern, nicely decorated. There has never been, in the 2 years my mom has lived in this community, there hasn't been communicable disease within staff or resident. Normally, prior to covid-19, American House has a multitude of activities, celebrating holidays, or games like Bingo, or concert, or church services, etc. Where residents can interact. Now we must keep them solo. No expense is spared when it comes to the happiness of residents.

My mother, [name removed], has been a resident for over 3 years and I am very happy with the care and facility. [Name removed] says the food is good. Every staff member is caring and compassionate and makes [name removed] feel safe and cared for. The staff deserve credit for their attention to guidelines during the pandemic. American House have kept to the difficult and rigorous measures. [Name removed] the manager deserves extra credit for going above and beyond consistently.

Top Notch director [name removed]. She seems to be around for more than 40 hours a week. She hires good people and trains them very well. Her caring attitude reflects to all employees. Facility kept very clean. [Names removed] also great people, work very hard. Always a lots of activities. Whatever favor I need they take care of it immediately. We're totally satisfied.

Doing great under Covid cirumstances.

My loved one moved in 8 days before lockdown for covid-19 so my view is not thorough as we have not experienced much. It's been pretty confusing as for getting things done with maintenance things. Her home sold and they were helpful with all the paperwork, that's basically the only experience we had. So right now, I'm pretty neutral in my opinion of things.

I will always be grateful to the staff of A. H. For the care and love they have shown my uncle. His wide circle of family and friends are well aware of the roles he's good people play in the quality of his life.

I am extremely grateful for a few employees at American House. They give me some peace knowing my mom is in good hands. Thank you to [names removed]. You continuously go above and beyond what needs to be done. I will forever be grateful. I am so sorry, there are more, I just don't know their names. Also [name removed] is great! I miss playing bingo.

It has been a wonderful community for my brother who lived at the past 10-plus years. The staff is always looking out for his best interest and goes above and beyond what is required to meet his needs. We can consider this one of the best facilities and homes because that is what it is for [name removed]. His home.

Community was great before covid-19 has felt like prison to my parents since then. Staff tries to make it better but it just isn't good anymore.

The staff is always friendly and respectful to me and mother. This year has been very difficult for all. Everyone seems to be doing their best to make it easier for all involved.

I've been very impressed with the operation of American house. The managers truly care about the safety and care of residents, particularly during this pandemic. I have obviously not been able to visit over the past few months, but do call my sister on a regular and she is happy and well cared for.

Pleasant, clean environment. Caring and attentive staff. Handled the covid-19 situation well. Nurses on-site through partnership with Advisacare. Transportation to appointment, Etc is available.