10 Best Assisted Living Facilities in West Miltmore, IL

This is a fantastic community, my father is doing well here. He loves the place and we are satisfied. A place for mom was amazing with all they help they provided. My sister says they are providing him with great care. We are pleased with everything they have done for us.

My main issues relate to money. They assessed my mother at a low level of care but then raised that within a month - even though her condition did not change. At the beginning of the calendar year, the rate for each care level increased. Then at her one year anniversary, the rent portion went way up. With all of that, we were then paying a lot more than what we expected when we signed on. I complained and they reduced all of it somewhat. Anyway, maybe this happens everywhere. But it is an issue. Once an elderly person gets settled in, a move would be difficult. I think they take advantage of that. All in all, I think it is a very good place. It is a little smaller than others I looked at. So, even though my mother is not outgoing and does not do the activities, she knows most of the residents and staff. The staff is very capable and warm which seems like the most important thing.

Quality of care - the doctor that was chosen is a bit lax & not as organized as we would like. [name removed] has been helpful with dealing with the dr & keeping on top of meds & changes. We understand its a new facility & everyone needs to get their rhythm. The menu has been the same for months with a daily special offered. The server we have had is in need of appropriate training. Very inefficient & confused. Sweet girl though. Hopefully she will learn the ropes in the next few months. She is inexperienced & needs to work beside an experienced server. The first meal we ate with the parents was amazing. Delicious & professionally plated. A month or so later, not so much. Activities - they aren't participating. More expensive that the last residence they were in (independent living) and offers a slight bit more. Yes I would recommend this community to others- the base staff is friendly, attentive, helpful & kind. There is a high volume of camaraderie amongst the residents. They walk the halls in groups going to & from their activities smiling & chatting. They have a huge end to end table in the dining room that seats about 20+ people & they all sit together. Even the in-laws who are not that social.