29 Assisted Living Facilities near Collingwood, ON. Page 2

It's a beautiful place to live. My mom was at another home in Barrie and when she broke her hip she was not welcomed back. We found Mulcaster Mews. Mulcaster sent their nurse to do an assessment of mom at the hospital to make sure they can look after her needs. I can't say enough about how caring the staff is at Mulcaster. They go beyond the call of duty. The home is small but cozy and mom felt comfortable right from the beginning. She has recovered from her hip surgery and enjoying her stay there.

One takeaway from the covid pandemic has certainly been re-embracing the feeling of being grateful. Most importantly, my family and I are very grateful to the Sundial Retirement Residence for their processes and procedures during covid. At all times they have put their residents first,, their safety, their mental and emotional health while also thinking of the residents' families and the strain on them not being allowed to go inside the Sundial to see their loved ones. The management staff approved patio visits which were so lovely during the warmer weather. Visits were always protected by covid screening, wearing of masks and dependent upon the guidelines of the Ministry. At the beginning when Ontario was advising everyone to stay inside, [name removed] from the Sundial Management Team would personally drive the residents to a necessary medical appointment. [names removed] taught our mother and many residents how to use FaceTime, iPads, Messenger and ran clinics until the residents felt comfortable with the new skills they had learned. Staff have always been so kind, taking in packages, disinfecting them and passing them along to residents. The staff are so kind and caring to the residents and their families. The front desk staff, wellness staff, the fun loving and caring activity staff, the maintenance and the cleaning staff are so approachable an helpful. The kitchen staff and servers try to accommodate many variations of likes and dislikes. Above all, [name removed] is only a phone call away and with her professionalism and knowledge is able to handle any question and always provide comfort and positivity. My mother and I recently got together in a room provided by the Sundial to have a one on one visit during the colder weather. It totally soothed our souls. It felt like an early, most desired Christmas gift and I am so grateful. Thank you Sundial Staff for the great care you give to our mother and all the residents. Our family is truly grateful.

I am very happy with the community. They are very cautious of covid and take the residence into consideration. The staff are very helpful and friendly. This was a perfect fit for my loved one and my loved one loved it from the beginning.