10 Best Memory Care Facilities in Pinkerton, PA. Page 2

We're very pleased with the care at this community with one major issue. It's a lovely place, very clean, and the staff are friendly. However, they cannot deal with any sort of intravenous care. Any sort of IV has to be done elsewhere, which may be an issue for some residents.

It's a nice facility. Although repairs to a faulty door lock and to walls after a freak thunderstorm downpour causing water damage were slow to be repaired. We really liked the administrative staff ([name removed], [name removed]) and especially the Clare Bridge Program Manager ([name removed]), but she resigned when we were moving my mom out, which would have been a concern. [name removed] in particular saved the day at a crisis point with my dad wanting to spontaneously take my mom home when he wasn't dealing well at all with my mom's condition and the change. The attending staff were friendly and seemed to be doing a good job, although understaffed at times. We moved my mom out primarily because of the financial model and high cost. My mom is in a place now with a benevolent fund which guarantees her care through the stages of Alzheimer's even if my parents run short on money eventually.

It took two years before I could make the difficult decision to move Mom out of the house and into care, and I spent the better part of 2022 looking for a place. I visited 20 different places, but chose Linwood for its pastoral setting, well-appointed facility, super staff, array of services, and because it was the only place where Mom could have her own room (a must for my mom). I really like the Memory Care Director and the caregivers who work directly with Mom. They are all kind, caring, patient and understanding. Initially, there were disappointing delays with getting administrative information, such as a countersigned admissions documents. A family "onboarding" folder providing a hard copy of that plus handouts providing information on the prescriptions service (plus whom to call), the medical staff and general services, such as trimming hair and nails, would be informative, useful and welcoming for new families. Overall, above all else, it's the care that really matters, and they deliver. I would recommend this facility to family and friends.