Senior Living Apartments in Black Creek, NY

We think the facility is very nice. Our experience the past year has been very good. Overall I think our complaint would be with the day of arrival entry process. It was VERY long, often duplicative of questions and things we'd already gone over with the facility, but the bigger issue, I think, is no one checked back with us to see how it went! Once we were in, that was it! My husband and I both thought that it would have been nice to at least get a phone call asking how everything went, if it was smooth, if we had questions/suggestions. But there was absolutely nothing. We chose Elderwood West Seneca because it was fairly close to where we lived, but also because it was bright and clean, and the rooms weren't worn down and old. The common areas and dining room are very nice, and [name removed], our contact that signed us up, was very helpful and easy to contact.

My mother is really enjoying her time here at this community, It is a wonderful place. Everyone has been very helpful, and polite. The community is very well maintained. They do a great job keeping everything nice, and well-kept. The owner has been very accommodating, kind. There is a lovely community room, where the residents can go to participate in some activities. Everything has worked out very well, and I would definitely recommend this community.

The level of compassion and understanding of the employees there is wonderful. My dad has a lot of memory issues and they have been so kind to him and helping him to ease his worries. They are not as well-equipped for peoples needing more assistance with memory care at this time as a larger facility might be. However, they do make every effort to keep their residents safe and my dad has been in great care.