Vibrant Life Senior Living

My great grandmother is an senior living here and I'm very happy with the second shifts girls and supervisors that goes above and beyond for my great grandmother however she does not like the care and attention lack thereof from the nurse coordinator and morning staff she says their very rude and always gossips about other staff around others, the nurse coordinator doesn't care about what the residents have to say and doesn't take out the time to make sure their taken care of, the place has bugs in their lighting and in a few in the bathrooms, the place smells really bad when you enter although there are air fresheners around you can still smell poop in the air no matter what, I WOULDNT recommend bring your loved ones here unless you have no no no other option, they don't treat their staff fairly and have a few working so much my great grandmother thinking they live there, you can tell they are short staffed and continue to overwork their employees, I'll give this place 3 stars only because their second shift Sterns lodge employees are great! Everyone else it's much to be said.

I would tell other families looking into Vibrant Life Superior Township to talk to the current residents and/or their family there currently before committing. They really need to improve on intake assessment and care planning. Engaging with residents and/or family were wholly inadequate. Based off of our experience, I would not recommend Vibrant life to others.

After an assessment at a local dementia hospital, they said they could handle my wife's behavioral issues. They did not follow the medication guideline from The Bronson Lakeview facility and at the end of the first full day sent her to the Bronson ER after an altercation with a poorly trained "med tech". The ER doctor called me and said she was calm and cooperative and they were sending her back. The next morning the facility manage and I found her sitting on the floor because no one had came and helped her get around for the morning . The following morning I found her alone in the dining area trying to find food with her hands because they were not helping and had not given her her glasses to see. I gave my 30 day notice that day. In the three weeks she was there she was showered twice. I was told that I could not do it because of liability. This was their High care level building for severe dementia residents. If your loved one needs help, go elsewhere!

New Friends/Vibrant Life is a laughing joke!! Food isnt available after certain hours. The cook leaves and then nothing. Maybe a gram cracker. Lodge 2 is where my father was. Fell 3 times. Undocumented. Had his neck broken in three places. Left all night on the floor another time. Needed surgery, staff doesn’t have proper care for after hospital stays. Staff isn’t trained for dementia patients. No nurse on staff! Food sucks!! No coffee! No checks on people in their rooms! Don’t put your loved on in that place!!!

Remaining anonymous due to fear of my mother in law being treated unfairly. The nurse on staff at this location is very rude. She doesn't meet the demands asked of her and I've watched on many occasions her yelling at the staff and threatening their jobs. I feel so bad for those girls, I feel the need to speak up where they can't. I've voiced my concerns but my calls are not returned from the executive director, who seems to turn a blind eye to most of the care staffs concerns. I'm seeking help from the Better Business Bureau in this matter. This is the only way I feel as if I can help the defenseless girls that work long shifts and are met with hostility and belittlement. They really do a great job when it comes to the care of my mother in law.I'm keeping a log and dates with other family members of such behavior. I'm proud of the girls who put a smile on day after day when met by the negativity subjected by their own management team. Protecting a bully in NOT a strategy for protecting an institution. Professionals should be smart enough to know that bullies create potential liability and should be focused on confirming bad behavior and getting it to stop, which is not the case in this situation. It's sad that the workers here have to deal with such undermining behavior. As a person who works for a Human Resource agency, the management team here needs to come together to make this place a decent place to come into. I've always been a supporter of the under dogs and this place definitely lacks leadership.

my parent is here and does not get the care she needs. it is almost all dietary related - they only serve pre-packaged meals that are high sodium, and high carbs - with most of the residents requiring a low sodium and low carb diet. Seriously - it's a HUGE problem and with multiple complaints, multiple meetings - it just is not changing. And it's not at all healthy. There is a major problem here with staff - so much turnover - and the kitchen staff is the major center of it.

Managers are never there and never answer their phones or return your calls. Can’t even find out how my wife is doing unless I go there and there’s nobody who knows anything about her meds or to tell your concerns to. The turnover is bad as well. Looking at other places.

The Kinsey Family need to quit "hyping" this place up with their over extensive ratings and extensive ratings in general. It really is not all that by any means. Went to visit a friend, and the place smelled like a litter box and a barn. My friend complained that the staff is very rude. They also said that their clothing comes up missing, even with their name on it. Their family is planning on moving them elsewhere very soon!!

I would not recommend this dementia center to anyone. Paid for 30 days [removed], and removed mom after one week. Two of my four visits, I found her sitting in feces and urine. Her $400.00 eye glasses are lost. The leg brace that NEEDS to be worn whenever she walks was not put on properly. (I did show them how to properly put it on.) They put it on wrong [removed]. Lost clothing-even though it was labeled. People sleeping in her private out of pocket room. Short on help, working 16 hours shifts at times. They make it sound like your love one will be taken care of but please beware. The few caring, compassionate workers they do employ are out numbered by the workers who don't care. Once you pay no one cares to take care of your worries. No reimbursement for money spent. Only a "sorry". Did I mention, this was respite care? I needed a break after over 2 years of caring for her. I certainly did not get it. Checking on her and not sleeping after seeing how she was being cared(?) for was no rest for me. Good luck if you choose this place.