Symphony Post Acute Network

Many aspects of the Ivy are good. Some of the staff is very caring, and others not. The apartments are nice and allow seniors to have a semblance of independence. For my mother, it was great as she could walk to the nearby library, Walgreens, etc. However, due to poor supervision. my mother was stranded in her bathtub for over 24 hours, and it could've been longer if I had not stopped by after work that day. Three separate aids did not show concern when coming to give her medication and she did not answer the door, nor show up for meals for an entire day. [Removed]. It is a shame, as some members of staff are wonderful.

Not even worth one star. My in-laws were placed here for long term care. It has been nothing but issues. Both of them require assistance with every day tasks including getting to the bathroom. My father in law requires a feeder at meals. There is rarely anyone available to feed him, letting his food go colder than it arrived and him to go hungry. My mother in law is a fall risk. She has fallen multiple times trying to get to the bathroom or assist my FIL with food/drinks due to lack of answer from call lights. Since there is no one to answer the main phone line after 8, takes forever to get ahold of a nurse, now my MIL has had an accident because they didn’t answer the call light. It’s now 8:30 at night and my FIL is just now getting food in him. Small part of a long list of issues. We are calling corporate for the second time in 2 weeks. We should not have to call up there every time they need something to get someone to go in there. Run far away from this place. What a joke!

Worst place ever I was there 2 1/2 weeks changed my bed twice food always cold people work there didn’t care bathroom dirty put my dirty items from changing me in trash by bed took for ever to answer lite would not take a dead dog there needs to clean house on everyone there top to bottom giving out pills to me I didn’t even take place in it for money nothing more close it down

My parents were here for rehab. Terrible nursing care.

It was a horrible experience. Because they have extreme turnover, new people wills start in the morning and leave in the afternoon and not come back because there's no training. So they're continually deficient in staff. There may be one person in charge of everything. The staff was to one extreme or the other - some of the people were really nice, and some were really bad. The administrative staff was horrible. You can't get ahold of them. Care was pretty much non-existent. They just left my loved one in her bed and wouldn't do anything to help her. She ended up in the hospital more than she was there, and the doctor at the hospital advised us not to send her back to Sycamore Village. Everyone complained about the food, and it looked terrible. They did do well with cleanliness and activities. And the aides who stuck it out and stayed worked extremely hard.

If you don’t mind having an understaffed environment to put your loved one in, then this is the place for you. I’ve never seen a place that had such a turnaround in my life. They don’t call this a nursing home but it really is but not staffed as such.