Symphony Post Acute Network

The Caretel inns of Brighton would have been very convenient for us if they had an opening. The place was very nice and the people were very friendly. We ended up going with the Caretel in Linden because we liked the vibe from the Caretel's.

The meals that Sycamore Village offers are tasty. Staff were attentive with my loved ones care needs. They communicated very well with me but not with each other. Sometimes there was a shortage of staff. I did like the cleanliness of the place they did a good job maintaining it up-kept. Activities are offered but, my loved one didn't like to engage in them.

My husband is being taken care of very well in this community. The staff is very friendly and helpful with him. The room and grounds are clean and well kept. They are doing all that they can to help him keep active. I know when I am not there with him that he is in good hands. I would recommend to others who are needing good care.

The staff here at Sycamore Village has been nothing but helpful and kind to us through this whole transition. I really feel like we can count on them for anything.

We had an emergency placement for my dad, upon admission staff was supportive did a great job helping step dad adjust. Room is cleaned daily and resident is bathed and groomed daily. Plays bingo and had dances as part of activities. Step dad says meals are good and they do offer choices.

The laundry is our biggest complaint, they don't have a good handle on doing the laundry and getting back to the right people. She's getting good care and they are very nice, but they need to get a better handle on things missing from peoples rooms. I felt like they really knew what Alzheimers and dementia, was. You could tell immediately that they had experience with it, just watching them deal with the other residents. We have peace of mind, we know she is being taken care of.

These are my first impressions of Care-Tel after two months of service for my mother. While she was initially apprehensive, my mom is very appreciative of the care she is getting. She likes the food, and someone regularly checks up on her. Care-Tel is quiet and orderly. The caregivers seem well-trained, friendly, and generally attentive. Of course, I would appreciate them to be even more attentive, as my mom struggles with her dementia and is quite withdrawn. The medical staff is available and knowledgeable. Management seems professional and courteous. This is a large facility, but each of several sections are somewhat independent. It is spacious and clean, and the caregivers keep their daily responsibilities on a good schedule, as far as I can tell. Meals are prompt. My mom is not yet brave enough to jump into the activities, but they, too, seem to be well-coordinated and prompt. Guests seem to get the attention they need, but in our case, I would like them to be more assertive in their encouragement. I appreciate the effort put forth by this staff. With many variations of guests to support, I have yet to hear even a hint of exasperation from any employee. For my mom here at Care-Tel, so far so good.

We were at this community for a short time for care. It was not a good time when we were here . The staff were nice, but sometimes they were late on getting her medication .The meals need some improvement. We would suggest that other families tour this community for the care that is available for a loved one.

Mom is improving physically at Caretel. We did have a minor issue with some of her medication doses, however they have worked to correct his issue. I have not seen any registered nurses in the assisted living wing. The community is nice but I think the housekeeping could be a little better. They do not have a lot of food options but the food is good. I am not sure I would recommend this community. I would say to do your homework when looking into this community.

Our experience with Sycamore Village has been somewhat mixed. I think it's a nice place overall, and the care they provide is good, but there is some definite room for improvement. The staff here is absolutely wonderful, they're friendly and it seems like every single one of them knows how to work with memory care patients. That being said, I'd like to see a higher staff to resident ratio in their highest care wing. The care wings themselves could be a bit better organized. The general idea is that there are 4 wings ranging from the lowest to highest level of care, but one of my loved ones shares a suite bathroom with a gentleman who obviously should be in a much higher level of care.

My loved one was only there for about a week, so there isn't much to review it on. They probably needed more workers and if I could compare it to other places, I would say they came up a little short on the food.

They were very friendly, but they didn't provide good care. I took my dad there for four days. I gave him five days' clothing. When I came back he was still in the same clothes, everything was still in the drawers, they lost his glucose meter. They had discussed showering, so they had to take him down the hallway and make sure he remembered, and he hadn't had a shower.

It was a bit too senior for my dad. The average age is about 10 years older than him.

I would tell others that my husband stayed here for 8 days. It was his first time going into any type of assistance so he escaped. They sent him to a hospital and I was not able to get him out for 15 days. Not a good experience with this facility.

The cargivers at Sycamore Village, treat the residents as part of there family they give a 100% plus they go that extra mile caregivers work very hard nothing is to hard for them to do everything in there power to help the residents. feel Loved and cared for. The only one that I had a issue with was [name removed]. Was really rude and over heard her talking to other nurses making fun of my father . How she acts she seems like she been there for years . Hopefully they fire her and bring in someone that knows what their doing.

I'm not too impressed with them. It looked good, it's clean, and nice. My loved one fell more than once, though. I don't think they watch the residents closely enough. I chose them because another place closer to home didn't have a place available when I was looking, and I had looked here before. I just don't think they had enough staff. The staff was hard to find when you needed them and no staff was keeping an eye out for the residents and their safety. When a place is short staffed accidents happen and the residents are not being cared for properly. I would not recommend this place for any one's loved one. Also, some of the medication provided was not used.

My mom closet is full of clothes that are not hers. We label all her clothes so that's not not working. I had lunch with her and the food was awful and cold. I see staff sitting around on phones not helping

There's too many residents and not enough staff on each unit. Most of these residents need more care. They don't get changed enough. The food is awful. Too much staff turnover. Staff don't show up.

First day here and not too impressed. One aid for 15-16 people is not right. They have to serve the food, clean it up, get them all to bed. Been here 5 1/2 hours and no ones checked my mom for a change and we were told it's every 2 hours. I could go on in my short experience here.

This property wasn't a fit for my mom since they only offer studio apartments.