Cardinal Senior Management

The caregivers are very good in this challenging job. The dementia unit is called Ivy Lane. My Dad has been there about 2 weeks and has transitioned well. He has a roommate who looks after him.

Our mother has been a resident for two years. There is a staff culture of teamwork and caring that gives us great support as we deal with our mothers decline. Even though she is now incontinent, the staff make sure that my mother is always clean and fresh. The nurses are quick to respond to any changes which has been crucial for my mother's care. We visit daily and are grateful to have our mother at Oak Leaf Manor South.

So far, our experience with Oak Leaf Manor has been a good one. The staff seems very efficient with what they do, and the really do care about the residents. The food looks very nutritious, and they seem willing to make accommodations to the residents dietary needs. When I visit, there always seems to be activities going on as well. I'm really impressed with this lively, comfortable community.

I am very pleased with my mom's move here and she is happy with her room which is a shared room and it is spacious. My mom has had some medical issues and will need surgery and the staff here have been great in working with us, their very attentive and caring. Mom likes going to the dining room and visiting with the other residents and she likes the food which is a plus. There are a lot of different activities offered to the residents and I would definitely recommend coming for a tour to see this community.

I like the activities and the sense of community and yes I would recommend Oak Leaf Manor to other families who may need a place for their loved ones

Our experience with our loved one has been good, but you need to make sure to communicate with the staff on a regular basis. The staff communication with the family hasn't been very good. The community recently changed administrators, and there was no communication towards the families with this information. The care has been good and I feel it could be better. However, my loved one seems to be in good hands and is in good spirits. Some of the activities that are available are movie nights, music, bingo, games, and more for the residents to choose from. The community tries to engage the residents by bringing them out to the common area to watch the activities. There is a good variety of food and the dietary options are good as well.

The community is friendly and clean. They have a lot of activities available for those residents that would like to participate in them. Everybody here is great. The staff answer questions quickly. If there are any concerns they address them quickly.

We chose Oak Leaf Manor because when I got there it was the only place that smelled nice and refreshing. Other places I walked into had a bad stench of urine. They are a very clean facility. The room sizes I feel as though are very good. He was in the dementia unit and he did not have to share a room with anybody which is something I liked about this facility. They were always on top of it when I called, especially during COVID when I was not able to go see him. I cannot say enough good thing about the facility, the staff members were very caring with their residents. I will say that some of the younger staff members might need some more education on how to handle residents. My overall experience here was very good.

Absolutely beautiful. Clean, light, bright, and very well decorated. I'm giving a 4 only be cause I didn't see or taste the food. If it is even half as good as the building looked it's probably fantastic. I will say that the daily options looked great!

They are very respectful of my mother.

My mom is doing very well and it's a very nice community. They have done very well to get her acclimated and comfortable since moving in. I like the staff and it seems that she likes the food. She part of the memory care.

They are doing a good job at this point. There are no real concerns, so far. It's clean and the staff is friendly. I don't have any complaints about food or anything like that. It's working out pretty well so far.

My Dad was only there temporarily (twice). Attention from in-house doctor was not up to my expectations and we did not care for their new pharmacy (charged for things that weren't my Dad's).

I picked this facility because the residents here fit our style. The staff here and the level of care they give my Wife is good. They really treat her well and they do the best they can with what they have. The building itself is very well kept and clean. For activities, they take residents on field trips, bingo games, and worship services. The only reason why they are getting a 3 is for their communication. I have asked them a lot of questions and the communication back and forth isn’t as good as what I would have liked it to be. I would recommend this community to other families.

The staff members were friendly, it was a good value but you were not getting anything for it. We feel that our loved one did not receive the care and attention that she needed. We understand covid had an impact but it was not living up to our expectations that they had offered.

Dementia resident left the facility and was gone for hours and no immediate notification was made to the family. Pedicure was neglected for so long that the resident was no longer able to walk - facility's response was to deem the resident "non-ambulatory". Caregiver was diagnosed with Covid and passed it to several residents yet no notification was made to the family. Resident spent several days suffering from a fever, during a pandemic, no Covid test was issued and no notification was made to the family. When the facility was questioned about any of these incidents, their response was to stop returning phone calls to the family. Facility is beautiful and staff present themselves as friendly and caring but the reality is that they are more concerned with hiding their mistakes and irresponsibility than the well-being of the residents.