Serenity Gardens

All the staff have been there for any questions or issue I have or my brother has had. Staff are visible and make themselves available every time I'm there. They approach me with any new issues with my mother and bring necessary things to my attention. My questions via phone call or text are always answered within 15 minutes or less. And that is mainly in the areas mom lives. Her room and bathroom are immaculate. Never a lingering odor. Furniture is dusted and her pictures etc are always put back neatly. The home's overall appearance in many areas needs updating, however, there's more to a "home" than appearance. Friendliness of the staff is 5 plus! All the staff, from housekeepers to the head administrators, [name removed], are welcoming and approachable. She and other staff, other than nurses/aides, jump in to take care of residents in the dining room when shortages occur (illness running through the home in January), and shoveling snow! Aside from a few mishaps I brought to their attention care is excellent. Issues are addressed immediately. [name removed] suggested a meeting with all areas at one point when we all were seeing different behaviors with my mom. My mom is easy to get along with and staff seem to really enjoy her personality. But she doesn't speak up and ask when she has a problem. My mom is easy to please as far as food. She eats it and gained weight since she's been there. However, staff found she had mental difficulty in the dining room and they found a way to solve it. Food smells good. I'm frequently there to see the food and the menu. Plenty of variety. I've eaten there a few times and it was pleasing. Appears homemade. The young director offers what most residents seem to like. Oldies and more modern and I see many participating including my mom. The director posts frequently on Facebook. No activities planned for weekends. So for those in the memory care area that have no visitors they have little stimulation other than TV. Definitely, the care given and attention paid to each resident is worth the cost. It's actually very affordable compared to other homes.

Some staff definitely go above and beyond and give time and show they care to the individuals. The activities coordinator is great at keeping the individuals busy. The staff are why we chose this facility. My mom does not love the food, but her overall care is more important.

Staff are always extremely friendly and accommodating. They get to know the residents quickly and did a great job after just a week of pairing up my mother with a friend who is just about perfect for my mom.

The community is friendly and clean. They have a lot of activities available for those residents that would like to participate in them. Everybody here is great. The staff answer questions quickly. If there are any concerns they address them quickly.

My mom is doing very well and it's a very nice community. They have done very well to get her acclimated and comfortable since moving in. I like the staff and it seems that she likes the food. She part of the memory care.

Friendly staff. Clean environment.

The caregivers are very good in this challenging job. The dementia unit is called Ivy Lane. My Dad has been there about 2 weeks and has transitioned well. He has a roommate who looks after him.

They are doing a good job at this point. There are no real concerns, so far. It's clean and the staff is friendly. I don't have any complaints about food or anything like that. It's working out pretty well so far.