Top 208 Nursing Homes near Hillsboro, OH. Page 7

Everyone here are so kind, patient, and caring. I feel at ease knowing she is here. Only complaint is with their billing department, so far our first 3 bills have been wrong, they correct it but for those that aren’t observant might be overcharged. The billing department is not on site.

Our mother has been at Otterbein Middletown for over three years. Since she is unable to live independently, we can't imagine her being any other place. The entire arrangement is like a family home, including the private bedroom and bath, the central kitchen, dining, and living area, and outdoor patio. Both house and grounds are well-maintained and decorated, with a true neighborhood appearance and feel. The caregiving ratio is one aid for every five patients, in addition to the nursing, therapy, and maintenance staff, which thus results in a higher quality of care. This also includes the pastor at Otterbein Middletown, who has provided wonderful support. Our family has become close to many of the staff members and feel like they are family. We have always felt welcome at Otterbein and open to discuss any questions and concerns. The staff has been prompt about notifyng us of any medical issues. Our mother enjoys the different social activities, which as family members, we attend whenever possible. We also feel welcome just to eat a meal at the dining table with her. A lot of laughter is shared. The family agrees that our mom is happier here than any other facility. We are very glad we made this choice. We highly recommend Otterbein Middletown.

The staff was very nice, but there seemed to be a lot of turnover. I would usually be the one to initiate communication, but they would let me know if she fell. Housekeeping couldn't keep Mom's clothes together. She had other people's clothes, at times. Her bathroom didn't smell good. When hospice was called in, her level of care improved.