27 Independent Living near Facilities Spring Creek, WV. Page 2

Nobody's perfect but the enriching environment is close....it seems the staff is always cheerful and professional. The place is clean and void of any unpleasant odors experienced at similar facilities......it is not fancy if you are looking for that as a primary factor to place your loved one!....the communications I have with them provide comfort to me, knowing Mom is safe, gets her meds on time , eats well and receives nurturing guidance ......the staff seem to hone in on Mom's difficulties with patience and understanding.....also, in the past, two dear elderly friends were placed there and the feedback from relatives was very positive!

My mom and dad needed separate living, as Dad is incontinent and has increasing dementia, and Mom was not physically able to see to his needs 24/7, as required. This was the best fit for them. The rent for a small apartment and a memory care room is very high, however, almost double the cost of a two bedroom apartment in other facilities. The staff are super nice, but the RN is not on call at night, and extraordinary (though not real emergency) medical needs must be handled by an ER visit. The facilities are very nice, and overall the experience is much like living in a nice hotel. The memory care unit is bright and clean and comfortable, and the staff are very good with the special needs of their residents. It is excellent for my dad's needs, and my mom can spend as much time with him as she likes, often eating her meals with him. The same company provides physical therapy for him, and his strength and abilities are greatly improved. We think Salem Terrace was the best solution for my parents' particular needs, and fortunately they can afford it. Had it been possible we might have paid less for them to live in one apartment elsewhere, with comparable services.

The care giving staff was always cleaning, even though that wasn't technically their job. The staff was great. The management would go around and visit the residents at random. Generally, the care was good, although towards the end of my mother's care they seemed a little overwhelmed. It seemed like the more acute care was difficult for them. The food was good; general cafeteria food. The activities could have been a little better, but overall they were ok.