103 Independent Living near Facilities Green Hill, SC. Page 4

Everything is going well for my mother since her move to this community. She is doing well, and I'am pleased with all they have done for us. This community is working out pretty well for us, and it is a good place with kind people.

They've said for over a year they are to have renovation but hasn't happened yet carpet is bad. They were without an activities director for a while. They aren't providing transportation. It very and quiet facility. Residents tend to keep to themselves. Overall has a nice feel.

Overall, we are pleased with the residence and service. We feel that our resident is safe and taken care of. If we find something not working, it is corrected quickly. Most of the employees are extremely friendly and helpful. There are a few employees that are not friendly and get annoyed when asked to help. One day I arrived and could hear someone calling "help" and found that it was my family member and they had been put in a chair in their room and no one had come back to help them. This was concerning. The main areas are always clean and look very inviting. The individual rooms need to be cleaned better and more care needed when washing and folding resident's clothes. Clothes are very wrinkled and not hung or stored properly. The man that was at the front desk all the time is very much missed, he seemed to look after and genuinely care for the residents and visitors. I miss someone being there to help or answer questions. No one being there is a benefit that is lost.