75 Independent Living near Facilities East Randolph, NY. Page 3

When you have no idea what to do a place for mom can be a big help. It’s good to start looking before you absolutely need it because you have time to make decisions and assess the situation. We got my mom in a nice place where she’s so much better off. It is not assisted living. It is senior housing and they have a lot of amenities there. The woman who helped me actually showed me what we could afford, Where as I had no idea before. The only problem was the woman who helped me, did not live in the area, and was not familiar with where we were living and what was close by. But she was knowledgeable enough to direct us to the right direction.

We think the facility is very nice. Our experience the past year has been very good. Overall I think our complaint would be with the day of arrival entry process. It was VERY long, often duplicative of questions and things we'd already gone over with the facility, but the bigger issue, I think, is no one checked back with us to see how it went! Once we were in, that was it! My husband and I both thought that it would have been nice to at least get a phone call asking how everything went, if it was smooth, if we had questions/suggestions. But there was absolutely nothing. We chose Elderwood West Seneca because it was fairly close to where we lived, but also because it was bright and clean, and the rooms weren't worn down and old. The common areas and dining room are very nice, and [name removed], our contact that signed us up, was very helpful and easy to contact.

My mother is really enjoying her time here at this community, It is a wonderful place. Everyone has been very helpful, and polite. The community is very well maintained. They do a great job keeping everything nice, and well-kept. The owner has been very accommodating, kind. There is a lovely community room, where the residents can go to participate in some activities. Everything has worked out very well, and I would definitely recommend this community.