132 Independent Living near Facilities West Northfield, MA. Page 5

Welcoming front desk staff. Executive Director and marketing staff all pleasant and helpful. Answered all of our questions. Provided lots of details for us to consider. All the staff have smiles on their faces when they are working! Very helpful to residents and their families. Extremely clean and well maintained facility. Bright and up to date environment. Wish we made the move sooner.

The community is always clean. Every time we visit, my mother's apartment is always clean and the bathroom is always clean. Very high marks for cleanliness. Some of the staff is a bit friendlier than others, but they are all great with the residents. The care could be improved for the higher needs residents. The staff is really good about engaging the residents in activities. If a resident does not want to participate, they are good about encouraging them to do so in the future. Corcoran House is definitely worth the price. During the Covid-19 pandemic, we think Corcoran House is doing everything they can do protect the residents. During the community lock down, the staff has really stepped up to assist further than usual. It has been very difficult for my mother to be in quarantine.

My mother was a resident at Ledgewood Bay and things were very good for her when she was here. Communication with the family is solid. The Executive Director is very accessible and approachable. She showed me much empathy when my mom passed away. I wish they had the next level of care for non-ambulatory elderly, for my dad. I worry about having to move my dad at some point because of this. He's still a resident at this facility and he loves it here. I would recommend this facility to family and friends.