134 Independent Living near Facilities Turners Falls, MA. Page 5

Welcoming front desk staff. Executive Director and marketing staff all pleasant and helpful. Answered all of our questions. Provided lots of details for us to consider. All the staff have smiles on their faces when they are working! Very helpful to residents and their families. Extremely clean and well maintained facility. Bright and up to date environment. Wish we made the move sooner.

Just moved in a week ago. The staff has been excellent. They are courteous, pleasant and helpful. The residence itself is clean and well maintained. The few apartment issues were addressed immediately and well. The dining facilities are excellent and dining staff top flight.

The community is always clean. Every time we visit, my mother's apartment is always clean and the bathroom is always clean. Very high marks for cleanliness. Some of the staff is a bit friendlier than others, but they are all great with the residents. The care could be improved for the higher needs residents. The staff is really good about engaging the residents in activities. If a resident does not want to participate, they are good about encouraging them to do so in the future. Corcoran House is definitely worth the price. During the Covid-19 pandemic, we think Corcoran House is doing everything they can do protect the residents. During the community lock down, the staff has really stepped up to assist further than usual. It has been very difficult for my mother to be in quarantine.