Top Home Care Agencies in Pelion, SC Page 4

This didn't end up being exactly what we needed, but the agency was good. People showed up when they were supposed to and we didn't have any complaints, for the most part. It just wasn't for us.

I would tell them that overall it was a good experience but it took some adjustments. The 1st young lady that was assigned to us was very nice, but needed my direction re: what to do and when. We had a substitute one day who was not trained at all and pretty much just sat in a chair the whole time. After speaking with manager, we were assigned a wonderful young woman, who had experience and training and we were so pleased from that time on. I was able to trust her with my mom which was a big deal!! I think the 1st person just needed more training. The sub should not be in this line of work. Our eventual person, [name removed], was a God-send. Like any of the agencies, I am sure getting employees is difficult and training takes time. Overall, we were happy with SH. They responded to our concerns and worked with us to provide what we needed.

My communication with the schedulers has been excellent, with a few glitches that were quickly corrected. When selecting a company, I would ask how caretakers are vetted and compensated to gain an idea of the kinds of candidates they attract. Although 1 or 2 of the caretakers, the younger ones, did not work out for us-too much time on their phones, not enough personal engagement with my husband who is the patient- most have been friendly, helpful and cooperative. Several are excellent in every way, and have become regulars. Home health care is very expensive, much more than assisted living, and is not covered by Medicare, except for actual medical services, but Right at Home assures me they will provide a statement outlining the tax deductions allowable. If you can afford it, home health care is far preferable to an assisted living facility. These are understaffed and poorly regulated and patients' experiences in most of them, according to published reports, is not what anyone would want for a loved one. Overall, ROH has been a godsend for my husband and for me. They are a national franchise. I would recommend them in the Charleston, SC area and hopefully elsewhere.