Top Home Care Agencies in Hampden, MA Page 4

The agency was responsive, had excellent communication and always provided alternate caregivers if one of the "regular" scheduled person was not available. This consistency and reliability was what we needed. This agency was chosen because they responded to my call for assistance within hours and were professional and available with every interaction.

The woman that we have been dealing with, Diane, is great. I think she's been really good but we had a problem with the first caregiver which Stay At Home Care handled very quickly. To be on the safe side we installed nanny cams in the house. The first caregiver, who came highly recommended, just stayed in her room with the door shut for 21 hours a day while my mother, who has advanced Alzheimer's, just meandered around the house alone. It was horrifying. She left my mother to fend for herself. Without the nanny cams there would be no way to know. When we met her she seemed great and other families highly recommended her. I don't think Stay At Home Care knew about this. As soon as I called them and told them about it they immediately took care of it. She was fired immediately, they got a temp person in the next day and a permanent person soon after who so far seems to be what we're looking for. I want to stress that they took care of the problem immediately and they were just as shocked and horrified as we were. Diane is really caring and thorough and so far the new caregiver seems really good and the temporary replacement was good too. Also if you have the interest and the money I would really recommend the nanny cams. Without them we never would have known my mother was being neglected.

We chose A Peace of Mind because the price was reasonable and also the hours they were prepared to give us was what we were looking for. We needed someone 2 hours a day and they were the only ones who would do that, everyone else wanted more. I would recommend to others looking.