Windsor Heights Transitional Assisted Living and Memory Care

We had a good first impression, we noticed right away the cleanliness of the community, the friendliness of the staff team and we really appreciated all the information that was given to us in the very beginning. The financial part is less expensive here, the memory unit is not top notch per say but it is definitely satisfactory. This community is very convenient for us, and we would recommend this community to others.

This community has exceptional staff that are very caring with the residents. It was very nice having my loved one cared for by gentle caring people. They exceed my expectations for care for my loved one. I cant say enough about how caring the staff are as a whole.

The community was having staffing issues and the caregiver staff quality was not the best. The nursing staff and the administration were friendly and did understand the issues that were there. More than half of the residents were memory care residents. I would not recommend this community to others based on our experience.

The community is highly overpriced. The location is a great gorgeous building but it's almost unaffordable. The food quality could be better. I would recommend this community to others if you can afford it.

I would recommend this community to others. The care, the staff, and the activities are stand outs to me. The staff are focused on the residents. The food was outstanding according to my loved one.

overall I think it's a decent facility. They are family-friendly because it's a small facility and the staff is doing a great job considering the circumstances. I would recommend this facility to others

Windsor Heights Assisted Living is a really nice facility. It is very clean here and all of the care givers and staff are personable and friendly. I have visited her a couple times socially distanced outside and my mom seems happy and well cared for. Since COVID they are still keeping residents occupied with activities. They are doing things like coffee and conversation, family Face-time visits, virtual reality travel, pet therapy, bingo, manicure and hand spa, etc. I would recommend this community.

Really great place. I felt like [name removed] was very honest in telling me the price. The community is very clean and smells so good. I really think we found the right place. My heart is full.

This was our first experience with an assisted living community and when I visited I was impressed with the staff doing the activities. But I quickly learned that although the level of activities were what i would want for myself it was not necessarily what my husband needed most. The level of attention regarding care was just not there. The caregivers acted as if it was just a job to them, and the nurses were often standing behind the nurse's station chatting with each other or on their cell phones. I will say the food was excellent. The chef did an outstanding job .

This facility is strictly assistant living. We don't need this service at this time.

Windsor Heights has been very good for my mom. I’ve been very impressed and the place is great. This is a private pay facility and the price you pay includes everything. Their care is excellent and it’s just been a quality place. The staff seems to really care about the residents there and they take the time to watch them and make sure they’re kept safe. They’re very compassionate and overall very good. The occupational therapy and physical therapy is what I’m not happy with though. The people they have doing that are mediocre. They should be more engaged with the resident and with the family members. They don’t return phone calls and I have to track them down just to talk to them. I just don’t think they’re getting the maximum effect when working with my mom. Something that the facility lacks is an actual area for the physical therapy; there isn’t a designated area with weights and things like that so they have to bring the physical therapy into the facility instead of it already being there. The food is okay, there’s a lot of variety, and it at least seems well balanced and nutritious. Some of the residents need help with being fed and the staff really goes out of their way to help them but in a dignified way.

I had a nice experience with my tour of this community. Everyone was friendly, and kind. The community looked nice, and everything appeared to be well maintained. The staff was cordial, and they answered my questions. Everything went well, but I did find another community that met my love one needs better.

My wife has been a resident for 7 months. My daughter is an occupational therapist. We both agree the care my wife is receiving is superb. The staff, consisting of nursing, care takers, activities, and food services, is attentive, and respectful to the residents and their families. Recently my wife developed a potentially serious condition which was recognized by the nurses, tested, reviewed, diagnosed, and medical treatment administered within 12 hours. Subsequently, I was called daily with the results of her blood tests. Even after 4 and a half years of care taking on my part, it would have taken me several days to recognize the symptoms and taken action. The facility is less than a mile from the hospital, certainly another consideration in our decision. Activities are abundant, including arts and crafts, music, and scenic van rides (with periodic trips to Mitchell's Ice Cream.).[Removed], the administrator, uses a "hands on" approach working shoulder to shoulder with the staff. The food is varied and delicious. Special diets are accommodated. Perhaps most importantly, my wife's dignity and respect is being maintained. I do not hesitate recommending Windsor Heights.