Whitehall Manor

Horribly unsafe and questionable! The owner called and told me if I didn’t pick my mom up immediately she would be placed on the curb. When I Finns her in a common room on the floor, she was half naked, covered in bruises, and her pants were soiled. I requested copies of her records, as per power of attorney they should have let me view them but staff refused. Please do not send your loved ones here!

Unprofessional staff and owner! My mom was placed here and I found her on the floor in a common room soiled, half naked, and covered in bruises. The owner told me if I didn’t take her immediately they would place her on the curb. I proceed POA documentation and they refused to let me review her records! PLEASE DO NOT SEND YOUR LOVED ONES HERE!

Most of the staff hates their job and it shows in the care and treatment of residents. This is not my opinion, but direct from staff members. My family member has lived there for more than a year and yet to receive a shower, even though during our tour we were ensured they could accommodate showering needs. At the most it's quick once over with a wet towel and done. Breakfast is at 8am-10am and once again the meal was missed due to not having the resident ready until 10:30. This happens at least once a week. We have been seeking other facilities that can supply the level of care needed and promised. I cannot give too great of a review for fear of revealing who my loved one is. In the past when we have complained to management my loved one suffered retribution from the staff because of it. By the way, inspections and fire drills are a joke as prior notice is given when such things occur. During fire drills many residents are not even taken from their rooms as it would be too much trouble.

Wonderful place and people. Very clean. Able to accommodate skilled nursing needs. We chose this one.

Staff were very friendly and tried to please my loved one as much as they could. Biggest disappointmen was communication, difficult to find someone to answer questions when main office was closed.

It was Terrible. I would not recommend it. Staff was not responsive to our needs for our mother. STAY AWAY!!!!!!

Let me start off by explaining that my Mom, who is 91, is a resident. She cannot walk, has trouble hearing and is legally blind. She requires a Hoyer lift to get moved from her bed to her wheelchair and requires someone to push her wheelchair to and from the dining hall. Most times the aides are so busy that it takes more than an hour and sometimes more than two hours, after calling them, to get one to change her or two to operate the Hoyer to get her into the bed so they can change her. She has been injured by the aides while using the Hoyer lift on several occasions and suffered several cuts that required wound care nurses for weeks. It seems that while some aides know what to do when using the Hoyer, others do not have the training or the patience required to operate it safely. Mom has been in this home almost a year now and there are areas of her body that have never been washed. The food served leaves a lot to be desired. Please do yourself a favor and sample the food while your there, making sure it's the same that's being served to the residents. The food is often served cold and often too tough to eat. Many residents that need help getting to the dining hall are often missing meals because they get them ready too late. This is especially the case with breakfast. The building is nice and for the most part kept very clean. The management will bend over backwards to help you with any concern. It will be corrected immediately, but the corrections do not last and will be back to the way it was the next day. About half of the staff are caring people and the other half do what they need to do to keep their jobs and could care less about the residents. Some t the point of being mean and very rude. Many times you will see what I call a parking lot of residents in wheelchairs just parked in the "Florida Room" sleeping in their wheelchairs and seemingly waiting for the end. Parking them there makes it easier to get them to and from the dining hall. The med nurses issue the meds and any care that is prescribed. Many times that care gets forgotten. My mom has a problem with the skin on her feet and requires a cream to be applied daily. She sometimes goes for weeks without getting it applied. Given these circumstances you might ask why we leave her in such a place. Well it is one of the few that will accept a resident that needs to use a Hoyer lift. Having had Mom is several other homes it does not seem that they are all that different. The bottom line is everything and care comes later. As for activities at this home, I don't think my Mom has ever been taken to any activity other than her weekly hair appointment.

My aunt was under hospice care when she was at whitehall manor she was only there for one week before she passed away all staff were wonderful and caring not only to my aunt but also to her family

I found this Center to be very pleasant. The staff were very friendly. All residents that I saw appeared very happy. Two dining areas available. One on the first floor another on the second floor for residents with rooms there. The hallways are well lit and hand rails are on the walls. An RN and LPN are on the staff with scheduled visits by other medical professionals.

The first thing I noticed about Whitehall Manor was how friendly and accommodating the staff are. My mother needs a lot of attention due to her dementia, and they are always happy to help with her needs. They even took a photo of her and held a small celebration for her birthday, which fell on her first week of being there. It made her feel so special! I would gladly recommend this place to anyone looking for a place for their loved one.

I have visited this facility as has another family member, in searching for a place for our parent. Dark, dingy. Absolutely no sign of activities, engagement or productivity of any kind in the memory care section. One room offered was large but bare and dismally dark and the other room had no door and was off the community room where, if someone inside fell, nobody would hear it. I saw sad, lonely-looking residents sitting alone, with their heads down, at empty tables waiting as though something was going to happen. This place looks terrible at any price and the air smelled of urine. I saw one staff member sitting with one lady. Our parent is not demented enough to live here in dim isolation. [Removed] can get better service at no cost to them while our parents have so few options in their frail and needy years, and can't afford decent care at an affordable price, after having worked all their lives! [Removed].

What first drew me to Whitehall Manor was the convenience in location. My mother is in need of a loving, specialized community with Memory Care and Whitehall Manor is beautiful. She loves the fountain and swans out front, and the staff are very helpful.

I didn't care for this facility at all. It seemed old and dark. Also too many people just lined up in front of the TV. Also, the workers did not say hi or acknowledge my presence on the tour.

Do NOT even think of placing your elderly loved one into Whitehall Manor..I am trying to remove my 85 year old Mother before they kill her..They almost did kill her when they dumped her into the psych unit at Sacred Heart Hospital after she had only been there for 10 days..They also have a massive racial imbalance with 98% of the residents white and 80% of the employees Black and Hispanic including management..Many employees accuse White Residents and Family of having a violent nature.. This is a completely false narrative..Many are NOT fed properly and one nearly choked to death while eating diner last week..There was NOT one Doctor in the building..The ambulance arrived in time or it would have been a tragic result...DO NOT STOP HERE ...KEEP LOOKING

I like this community. The staff has been able to learn more about the care that she needed. The staff is kind and helpful. The menu is good and there is a large variety. The community is clean and I like knowing that the staff is very sensitive to her needs. I would recommend this community for the care of a loved one for the good care and value for others.

I did a tour here and the staff did a fine job showing me around and answering my question. but in the end, they would not accept my wife.

It's been two months that my parents have been at this facility. There has been good things, but equally bad things. I believe there is not enough help for this fairly large community. The food is not very appetizing. Most of the employees are very friendly and try to be helpful. There are always going to be a few employees that really just don't care. Some health issues have been ignored/overlooked for my parents and not reported. I'm not happy about that.

I toured the Whitehall Manor and the staff was very friendly and informative regarding the care they would provide. It was a clean community, but I was looking for something more uplifting for my wife.

We toured this community for my mother, and needs. Everyone was very kind to my family, and I. The community was clean, and everything appeared to be well maintained. The staff we met was friendly, and helpful. However this was too large of a community for my parents.

My parents almost made the move into this community. However right before they made the move they informed us my parents needed more care than they originally had planned on. If my parents moved into this community it would had cost me extra for their higher level of care. After our experiences in the community my parents are currently at, this is a community we will be visiting. The director was very kind, and informative. She is great with her follow, and still checks on my parents, and I. They have a lovely outdoor setting, and I feel that my parents would enjoy that. This is a nice community with kind people.