Kirkland Village

The grounds are lovely and the facility is clean and well-appointed but unfortunately, that's where it ends. My mother needed short-term rehab to adjust her meds, and some physical and occupational therapy. We brought her there on a Monday and they were not prepared for her, even though I called before we left for the 45 minute drive there. When we got there the nurse's aide made a comment that they did not know she was arriving. When I said I had called beforehand, she said, "They never tell us anything." Awesome. The afternoon nurse was unwelcoming and every time I saw her she basically had a scowl on her face. Monday through Thursday was uneventful, although the food looked unappetizing. Friday morning at 3:27 am I received a phone call that my mother had fallen while going to the bathroom alone and was being taken to LV Hospital. We well understand that my mother did not summon the nurse with a call bell. They cannot put rails on her bed because that would be considered restraining

Terribly understaffed such that aides, caregivers and nurses that are on duty can’t handle the residents needs. Our loved one was in the memory care unit which has 22 residents. They only had one aid available for all 22 residents. They put the residents in the dining room all day with little to no interaction. Residents would sit and beg to be taken to bathroom for hours with no one available to take them. I left message after message with doctors office and his nurse. Phone calls were not returned. Don’t put your loved one in this over-priced facility. They should be closed down.

My mom was at the Kirkland Village Health Center for several days, and my family spent many hours a day with her there. It is a cheerful and bright building with cozy rooms, a friendly and helpful staff, and many amenities and touches that made it feel like a home and a nice place to visit. There are numerous flower gardens, outdoor areas and walking paths, gathering places, a craft room and wonderful library, and a cafeteria where guests could purchase healthy and/or comfort foods. There were many staff members to help residents of the Health Center who seemed to genuinely care and who worked hard to meet the needs of the many people with needs in their care. They treated my mom with kindness and dignity and made her laugh...they were wonderful. The occupational and physical therapists working with her were patient and encouraging. They inspired my mom to keep trying to rehabilitate so that she could come home. The residents of Kirkland were welcoming and happy. My mom never got home...she passed away a couple of days ago, but Kirkland gave us an enjoyable and hopeful few days before she left us. I will forever be grateful.

Kirkland Village rehab section is woefully understaffed. One or more family members visit my Mom each day. We keep track of the tome it takes for her light to be answered. 95% of the time it is 15 - 25 minutes. Some staff have labeled my Mom as incontinent; she is not she knows when she needs to go but requires assistance. While she can wait 5 minutes, she can’t wait 20 minutes. Frankly I would not be able to either but I don’t require assistance. This is one glaring problem but not the only one. At $488/day, you should expect far better [removed] ratios. The majority of patients require two assists and fifteen minutes to go to bed. There are only two aides. No wonder it takes a minimum of fifteen minutes for your light to be answered. As probably the highest cost in the valley you should be able to expect much a much higher quality of care.

I thought that the staff where very friendly during our tour and made sure to give me a detailed tour of there facility. I could see that they did a good job at keeping everything very clean and well maintained for all of there residents. I just did not like that I had to buy in to there community to get my mother in. I was just not interested in investing as much money as they wanted all up front.