Whitehall Manor

We have been disappointed with the care my parents have received. Whitehall Manor's response time to call buttons has been nonexistent. We have talked with management about that and some other issues, and I feel like they're trying to work with us. So we are cautiously optimistic. We had just hoped that it would be a better experience. We can see that the daily staff works really hard though. They're just completely understaffed.

It would be a good place to send someone who needs assistance on a regular basis. They're very willing to do anything you ask, for you or your loved one. Overall it's what I expected. At times you might smell an accident. but overall they work very hard at keeping the place clean and keeping up with hygiene of the residents. It would be nice to see their staff levels higher, but that's not their fault. Everyone is experiencing shortages right now. With the people they do have, they do a darn good job.

Whitehall Manor is a great place to put your parent. I'm very satisfied with our experience. The only downfall is they don't always meet the dietary restrictions for soft foods for my loved one. Art, singing, and more are available for the residents to choose from for activities.

When we are able to visit the community is kept very clean and we do see a lot of activities going on. The staff members have kept up great and consistent communication with our family which we love. We have no complaints to say about Whitehall Manor.

We have not been able to eat the meals there ourselves but according to our loved one she is very happy. There are always activities going on and we know very well that she is enjoying those.

Their services are sufficient, and they respond to needs. I think they could have more activities and more personalized attention to the residents. I would also like to see more food options. The bedrooms are cleaned daily, so it's always tidy, and they do the residents' laundry. I've never noticed any cleanliness issues in any of the spaces. They do a really good job in scheduling doctor appointments and transporting the residents, which has been super helpful. They also order and organize all the medications, so I don't have to do any of that.

Our time there was during the pandemic. The menu looked very good. The activities list was great! The value was reasonably good. I would comfortable to put your loved one if I had too. The pandemic made it difficult due to us not being able to get into the community. They allowed us window visits, but it was hard to see what was going on.

The staff is very friendly and the owner is very helpful and wonderful. Communication could be better between the staff and me. I would like to be kept more in the loop. I would recommend this community to others based on my experience.

After talking to the administrative staff, Whitehall Manor was able to take my aunt right away and made the transition extremely easy for us. I went in to see the facility and I was very impressed with the room size. It had a big walk in closet, bathroom, and it was furnished. She was on a vegan diet. but was very happy with the meals that were provided. We were able to make appointments to go and visit with her, which is something we could not get around here. If you are looking for a facility for a loved one and you want excellent care, communication, and want to see them. Whitehall Manor is the place and the cost is very reasonable.

All interactions were wonderful with the community. Due to the pandemic restrictions, I was unable to see my loved one in person. The staff were receptive to me calling and checking on my loved one.

The staff was very nice and helpful. I would have liked an easier way to communicate with the staff. I would definitely recommend this community to others

Better communication/updates needed. We cannot rely on information provided from the patient as it is not always accurate.

Whitehall Manor facility is a very aesthetically pleasing facility/community upon arrival. The foyer, dining area and Florida rooms help make one feel as living in a resort community. The individual living quarters are sufficient in size. Staff have been wonderful to our family member and to us.

The girls are wonderful in their duties concerning the patients in my wife's [name removed] ANED. [name removed] is exceptional!

Kitchen good. Menu - excellent - outstanding. Room - good. On-call: button fair to good. Time: shift changes. Activities: outstanding. Bus trips, sports, holidays, liquids. Bus - dr. visits, dentists, hospitals, etc. Laundry: good, staff clothing, times picking up, etc. Entertainment: good, not varied. Religion: good, all kinds. Clean: outstanding, excellent.

Love the food. Staff is very caring.

Excellent!! [name removed[ has received excellent care from everyone at Whitehall. [name removed] treated me like family there all he has gone through (even many meltdowns) always a kind word, a smile, or a hug! Very pleased with everything. I would highly recommend. Everyone is very professional.

Kindness, empathy, comfort! Thank you for your heroic, most important work, your effort is very much appreciated.

My mother has been a resident of Whitehall Manor for several years and we are pleased with the results. The staff is caring and sensitive to her needs. The meals are always a favorite part of her day. She enjoys the scheduled activities and the staff always seemed to know when she needs extra coaxing to get her to participate. During covid-19, activities staff visited each room regularly to offer a FaceTime call with family or engage with residents in some activity to help them motivated and thinking during this difficult time. All those extra steps taken to keep my mother and all the residents safe is much appreciated.