Westmont of Milpitas

I can whole hardily recommend this place. Great food, wonderful, friendly staff, gym is fine. I'm glad I'm at Westmont.

It's a beautiful facility and good value compared to other places by far. Administration needs help. Very high turnover in kitchen and administration. Help leads to inconsistencies. When my aunt had a stroke She had to be reassessed by many who disagreed And it ended up costing an additional [fee removed] a month in care by the facility which we felt was ridiculous. But for a healthy adult, it's an excellent place Administration was the biggest headache so far. We are still dealing with her trying to get back home from the nursing home after her stroke. Still I would recommend this place. Just be understanding of high. Much assisted care will cost as one progresses or has any healthcare crises. Good location. Staff are very friendly and attentive and responsive except for administration when you have serious health needs and considerations or changes. Very high turnover in kitchen staff meant sometimes there are no servers and no consistency in the menu and elderly people become very attached as we all do to their favorites on the menu.

They finally got a transportation person. He's very nice. They are very friendly. The food is still luncheon dinner leave something to be desired. They raised our rates by 8% and didn't give a anything back for all the transportation that we provided on our own, I would definitely say that they Are not as good as they claim.The activities are pretty good and we have a new activity Director, who is very nice.The value for cost is not as much as what they ask, and they should prorate because of the lack of transportation person until recently.

I would give all a 5 for Westmont of Milpitas . Unfortunately, my father passed away last July. The staff and the other people living there. They really looked out for my dad.

We have been very disappointed in this facility. There is no transportation available which has caused a lot of problems. The food is inedible and both my parents have lost a lot of weight. A care giver hit my father but was not fired. I would move them out but it would be a very difficult task.

I'd say it is a pleasant place with good food and nice people. However, they have holes in their services due to short staffing. Also they have a dryer stacked on the washer that is too high for 90 percent of the people to use.All that said, everyone I talked to are happy their.

Not really set up for handicap residents. Their shuttle does not take people with a walker or wheelchair. You have to get up the stairs on your own. As it is nice that the washer and dryer are in the room, some ate nor tall enough to use the buttons for the dryer. They do not give residents (in independent care) their privacy. They knock on the door and then come right in. The residents do support each other. That is needed, because sometimes the staff is not as helpful. The staff turns over frequently.

There is no transportation. I’m sorry I got rid of my car. There is no physical therapy as of this weekend and we haven’t been told who’s going to take their place. There are no activities since the Activity Director quit. Generally, I am not satisfied with this place. The food is terrible except for breakfast, and they often run out of/or change the menu. We are treated like second-class citizens, and the last people that they notify about changes that impact us. The waiting staff is very nice. As are the nurses that we see occasionally. And the front desk people who seem to know more than anyone else about what’s going on. All in all it’s a bad mistake.

There has been an enormous turnover in staff. So many open positions! It's kind of alarming! The staff that they do have are great, but there is not enough of them. Housekeeping is good. Communication is pretty much non-existent. The facility is really nice, I just wish there were more daily activities. It's sort of the same thing everyday, probably because they are so short in staff. The Activity Director just left, there is NO staff for rides to doctor, drug store etc. One person left to do things like arts and crafts. I was told there were two classes each week on water aerobics, they just started two weeks ago. I've been here for a few months and we are now on the third Director and Executive Chief since I've been here. The ones that are here now are temporary from corporate. If they could get their act together, this would be a fabulous place to live!

We chose Westmont of Milpitas because of the cleanliness, almost brand new, and it was the best value (all places about the same price). They have been awesome They clearly love their work there It seems like more than a job for them

The staff at Westmont of Milpitas are very friendly and helpful. Though there has been quite a bit of turnover with the staff. The housekeeping has improved. The food is a hit or a miss. Sometimes good. Other times not so good. Communication with the family has been good. I would recommend Westmont of Milpitas to others.

We picked it because 1) it was on the way home from my husband's work so she would get more visits. 2) the price was the best. 3) the room had a great view which we thought was a priority. The experience is mixed right now because it seems sometimes the care is not consistent. It says they will wash the towels and sheets but sometimes it looks like they are not washed.

The cleanliness and the friendliness of the staff. My mother was quite ill at the time she moved in and they were very helpful when she fell Everything is great except for the meals and dining - they still do not have an executive chef. Otherwise our loved ones are very happy at Westmont of Milpitas.

I did a lot of research with my mother to find her this location. The building is nice and for the most part the staff is quite good. Unfortunately, the food service has been extremely disappointing for her. In the 2 1/2 months she’s been there they’ve lost their chef as well as other key parts of their kitchen staff. Instead of table service, it’s often Buffet. This would be occasionally workable, they have run out of food periodically and the quality of the food has been poor. Tough chicken, dried out ham and small portions have become the norm. Many of her neighbors have taken to cooking their own meals and she orders from grocery stores for supplemental snacks. Needless to say in an aged community, the dining experience is a big part of the experience for meeting new people and staying active. Westmont knows this, they sold their kitchen skills and dining experience as a big plus. So far, it’s not! After 2 1/2 months she’s just now able to schedule a meeting for PT.

This place was new, and it was near to my son.I'd say it's ok, Except for the food. They claim it's because they're having difficulty hiring people, but this a higher priced area and they knew that years ago.

What stood out to us about this facility is the price and that it's a brand new place. They have good activities. A little slow in the dining room. They provide housekeeping once a week. Overall very nice. I definitely recommend them to others.

My love one is not happy there. The food service is slow. The food is often cold and too tough to eat. They have meetings every month and people complain but nothing happens. I don't think I would recommend it. They added on a lot of extra fees after moving in.

I would not recommend this place until they can fix these issues. After 4 months there still is no phone in the apartment unit. There is no internet. They have charged the wrong amount consistently every month overcharging. Broken promises constantly. Lack of response at times and slow response. Care providers are excellent. Television service is not what was promised had to fight to get some of the shows and sporting channels that were promised and still not all are available. Cell phones do not work in the building based on the construction they say.

Westmont is an amazing community and they have really made the transition for my mom very peaceful and fun actually. They treat the residents with so much compassion. They facilitated engagement with my mom and other residents by escorting her to the various activities and meals. They made sure to sit her with different people until she got acclimated and started making her own relationships.