Waterford Grand

Talk about incompetent! The Administrators are yes-men, pure and simple, and the care-stuff are beyond clueless. They go through directors very quick, and there is always an excuse. I regret putting my father there.

It's a beautiful place, but everything else could be better. I feel the staff is underpaid and that they are understaffed. My father's room was a disaster, he was missing clothes, we couldn't find his shoes. My mom dropped off a tv and they told her it wouldn't work there, I feel like they just said that. They do have a pool and a workout room and if I had to pay more to get them to wheel him to the workout room and they would actually do it, I would. One time his diaper hadn't been changed in a while. I'm not sure if he's been outside in three weeks. One time they told me at 10 am that they didn't serve breakfast, or it had just closed and they wouldn't even give me cereal. The receptionist upstairs is excellent and so nice! But the staff downstairs is not.

This is a really nice facility I'm very pleased with my decision to move my mother here. The place is spotless and the staff is just wonderful. Even though it's taking some time for my mother too adjust but we understand its gonna take a little time for her to adjust. They are very attentive there and helping with all my mother's needs I know they have a tough job over there. Over all the place is really nice and they have everything there that their residents need.

My dad was their. No one knew what they were doing. His room was always dirty. The people were friendly but you could never find anyone, they stayed in meetings.

We toured a number of facilities in the Eugene area. We chose Waterford Grand because of the gorgeous facility, good food, pleasant and helpful staff. The transition has gone better than I anticipated. Staff and residents have invited my mother to activities and made her feel welcome. She is able to exercise everyday which she had not been able to since she gave up driving. There is something happening everyday that captures her interest.

The place is really beautiful. The people are nice and friendly. My father really likes it and is in the memory care facility.

I have toured here, and they are lovely, just wonderful. But they are also very, very expensive. I think if you can afford it, then it would be wonderful, but I don't think we could pay the price.

They have been an amazing staff. Very compassionate and hopeful. They really take the time to understand family dynamics and to get to know the residents to improve their quality of life and go above and beyond to make my mom feel comfortable. They have been incredibly patient and respectful in their care towards her.

My mother is in memory care and is very content. She is given attention and love. The cost for her care is expensive, but she is well worth it!

Waterford is like a resort. It is a beautiful setting in which to live and the people working there are warm and friendly. There are activities available to participate in and a meal menu with choices available to select from. My mother, living in the memory care, has mentioned how beautiful her new home is and how caring the aides are. The cost to live there is the only drawback.

The aides are personal and caring towards the residents and their guests. Some temp aides also work there and I believe Waterford is selective who they hire for permanent help. My only complaints may be that some residents may sleep a bit too much, the beauty salon is not open, the rent is expensive, and the LPN or director of memory care is not often present. Home Health Care from Sacred Heart is a wonderful service that is available. My mom now has a Physical Therapist and a nurse who come and check in with her. It gives me additional security knowing that certified medical personnel are monitoring aspects of her health. I take my mom upstairs to the main dining room once a week for dinner. The wait staff is very accommodating and pleasant. Usually my mom eats her meals in the memory care. Residents may choose their meals from a menu and eat at a time that is best for the resident. Most meals are served at once so that people may socialize. The memory care unit is secure and a fenced garden is provided that residents may access. The memory care is bright and beautifully furnished. My mother has commented on the beauty of her surroundings and the kindness of the people who help her. She seems very content and happy.