Waterford Grand

Mom is having a very hard time adjusting to her move to memory care. I feel the facility could make several very simple changes to make her more comfortable. Most of the staff are kind and well intentioned but lack experience. I wonder about the effectiveness of the scheduling. Seems it would be better to be as consistent as possible with who & at what time of day residents see staff. But, the rotation of staff from area to area and shift to shift is significant. I’m sure it is common in memory care but I am very frustrated by how many things have been lost. On the positive side, the facility and grounds are very nice. I think the apartment style is better for her than cottage style.

I would definitely recommend the facility. The staff is very friendly. The housekeeping takes place once a week and besides cleaning, they change the sheets and make the bed/washing the sheets and towels. The meals are of good quality. My one complaint is dealing with the finance department about incorrect charges.

The staff learns each resident's name and they are very warm and friendly. They all are very willing to assist

I would say five on all except for maybe cost. But I know that's just the way things are. We disputed a bill and they gave us the money back for the first two months so that was nice. We would recommend this community to other families, but it is very very expensive!

It's a beautiful facility and they allowed my moms dog which was huge to her. We picked it because it wasn't a sterile environment. We didn't want her to think she was in an institution, but rather a nice apartment.

Yes I would recommend this place. That said, there no way we could afford it without Mom's longterm care insurance.Waterford Grand is built to bring the outdoors inside, with terrific vues of the river from many windows. Apartments are spaciou, the daily exercise program is terrific and the facility has a memory care unit for when/ if my mom needs it.

The staff at Waterford Grand are friendly. They are having some problems with staffing, but overall I think my loved one is really happy there.

Mom was the one who chose Waterford Grand because it is on the river and she gets to go out and walk along the river on a regular basis and she loves the setting. There was someone who helped her the first couple of weeks to help mom gets acclimated to the facility. We ended up hiring someone to spend some extra time with my mom during the week and that has worked out very well and it helps keep her as independent as possible. She says the food is great, she eats in the dining room 3 times a day and has made some friends which has been a huge plus. She absolutely loves that Monday through Friday a weight training class and she goes every single day, she never forgets it. Overall we would recommend them to others looking.

We went to look at units and they happen to have a large 2 bedroom 2 bath apartment and that was exactly what my dad was looking for. He is so happy with it and just loves it here, he moved out of his house and has not looked back. Right when we walked in we got a really good vibe and it had everything that we needed. We were looking for a place that had different levels of care in case his care increased and they have that here. It is so beautiful and all of the staff have been extremely friendly. It is truly like a cruise ship on land, that is how it feels. It is so pretty, the food is wonderful and there are things to do all day but you can also just hang back if you want to. There is nothing better than looking out from the dining room with your family around you having dinner and looking out at the Willamette river, it is super peaceful. Everything has been top notch and worth every penny. It has been a great match for my dad and we would absolutely recommend Waterford Grand to others.

I was impressed with the community and my loved ones were happy here. The community have balconies available in some rooms. The staff are good at communicating with the family with any concerns over my loved one.

The staff is doing a good job with communication. The community is neat and clean and the staff is very friendly. We would like to see the meals improved. My loved ones like breakfast but Dinner needs improving and a better variety. I would recommend this community to others.

I felt like because my loved one was more high functioning she wasn't paid as much attention to. Staff needs more training when it comes to memory care. Communication was not very good, and we had to initiate any communication. I would not recommend memory care to others.

Nice facility. The staff that led the tour were not intimately familiar with Covid protocols or current vaccination programs. Cost is ridiculous and I am a capitalist.

This is a very caring place for my mom. Everyone is very helpful and truly listen to any feedback we may have. The food is wonderful.

This is a very caring place for my parents. Everyone is very helpful. They made my parents feel special. I highly recommend The Waterford Grand.

Waterford Grand Exceeded all my expectations. My father moved in 2 years ago and he loved living there. The staff was wonderful to my father and helpful with all his needs. This was very important to me because I live so far away. The facility is clean, safe, great food, scenic location, exercise room, pool, special events, entertainment, and most of all…. the staff is kind. I highly recommend this facility.

The Waterford Grand is a truly exceptional community. I have experienced first hand their commitment to their residents and the steps they take to make this a special place for their residents to call home. Thank you for the care you gave my husband’s grandmother and many others.