Merrill Gardens at Sheldon Park

When our family faced that my dad needed a level of care that was not possible for us to deliver at home, I began to search, and research, in earnest. I toured, interviewed, compared, read reviews and endless articles, sought out others who had walked this journey before me. I felt very lost, very alone. Nothing was clicking for me. Then I showed up for my appointment at Merrill Gardens, a day early! I was so stressed out, I had confused the day. No matter, the staff was unruffled, professional, warm, caring and supportive. I felt, for the first time in two weeks, that maybe it was going to be alright. Maybe I could trust someone to take care of my dad. I chose MG and it has been such a positive experience, for my dad and for all of my family. The quality of the care staff and support staff is the key, as well as top notch facilities, & excellent management that truly know what they are doing. Communication and community are their touchstones. I recommend M Gardens highly.

It was a bigger facility with many programs. Lots of different things to do. Very clean with helpful, friendly staff.

I am not using the care services and when it comes to the meals and dining service the food is awful. For the value for cost it keeps increasing of course. I would recommend this community with qualifications. Maybe they all have weaknesses?

Initially experience was wonderful. When admitted it felt like we were on our own. Totally disorganized and lack of communication once admitted. Over promised and under delivered. For those looking ask a lot of questions about what is included and what isn't included for services.

Merrill Gardens was a horribly run place.

My mom passed away in [date removed] , but I will say Merrill Gardens was great with my mom and addressed any issues that we brought up promptly. Kept us informed if she was not feeling well on any given day. Very good. I would give them a 5. If I did have a issue they addressed it immediately. They were very good to my mother.

The residents are actively engaged. Communication with staff is great. This place seemed to have the most to offer. This place is great. Amazing staff, meal choices, lots of fun activities. Thank you for helping me find a great place for my Mom.

What we think Merrill Gardens at Sheldon Park could improve on to better the experience would be to accept none bubble wrap OTC meds, from family , evaluation needs improved,

I regret to say that my experience with was deeply disappointing. My father's time there was marked by multiple oversights, lack of attention to his needs, and an overall absence of empathy from the staff. On numerous occasions, I found his basic necessities ignored, leading to discomfort and distress. It's a heart-wrenching feeling to entrust a loved one to professionals, only to feel they aren’t receiving the care they deserve. I sincerely hope other families have better experiences, but based on ours, I cannot recommend.

What we like the most about Merrill Gardens is the pleasant staff at the community. They have a good selection of activities, the community is near our home and so it was easy to assit my mom as needed. However what we like the least is the staff turnover that is happening as well as the quality of the food.

They were honest and accurate about what they could and could not do for my sister. They communicated well. Their facility is nice and well maintained. They try hard to meet the needs of residents - even difficult ones. They maintained high quality staff even during the pandemic. Scheduling community transportation for medical appointments is more difficult than hoped for. I never personally ate there but what I saw and the fact that my sister never complained suggests the food was well done.

The Merrill Gardens community is fill with employee's who are loving and caring not only for the residents, but for the entire families of the residents! As soon as you walk through the entrance to the facility, a sense of professionalism and competency fills the entire building no matter if you are there to evaluate the facility or place your loved one! I would trust and higly reccomend Merrill Gardens as a place your loved one will come to appreciate and feel at home!

Excellent atmosphere at Merrill Gardens. 5+ stars for the food!. My father was advanced in his needs, however, and had difficulty with new care givers and attending activities.

So far they have exceeded our expectations as far as the care for my mom goes. She always has clean clothes on and looks freshly bathed with her hair combed. The biggest thing we've noticed is she seems to so content and happy, whereas she wasn't at home. The staff are very friendly and answer all of our questions well. Mom is very happy with the meals. And the activities are really good. They've been able to keep her very engaged, which helps with her advanced Alzheimer's.

My mom went from total independence to assisted living in one months time. Needless to say that is a lot for her to give up all at once. She spent one month in a facility located in the town her home was in while we looked for a new place in Eugene to get her closer to family. A lady at the temporary residence recommend MG to mom and thank goodness she did. It was not on my list of places to visit and ended up being the one that we selected. They worked with us on many levels to pull all of the pieces together and get mom moved in. Right from the beginning mom's comments were "I feel so comfortable here", "I can't believe this has felt like the right place from the very beginning" and "everyone here is so nice and very willing to help me". We have been very lucky that an emotional and hectic process was made easier by all of the employees.

It is a really good place to put a loved one if they need assisted living. The communication has been good. Sometimes it can be hard to get a hold of a staff, due to staffing shortages like a lot of places do today. Sometimes it take a bit to follow through on requests from the family. The community has a lot of activities available for the residents to participate in.

The community is very lovely, they have nice quality furniture throughout and very nice art work. Nothing is cheap or cheesy - for example they have real flowers and not plastic ones. There are plenty of activities to participate in, and even though it is a little expensive it is worth it and we would recommend to others.

Sheldon Park, is now on it's 3rd owner in the last 5 yrs. the memory care area is often under staffed. especially on the weekend. many more seem medicated. clumped together in the activity room to veg on tv. the floors are sticky, rooms are dusty