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A Place for Mom has scored Volante of Hanover with 1.5 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Volante of Hanover has 2 reviews with an average "overall experience" of 1.5 out of 5.
It used to be Inspired Living of Hanover. Volante Senior Living is the parent company who is owned by Inspired Healthcare Capital that has assets valued over 1.5 billion dollars and whose mission statement mentions investors profiting. Do some research. During our time there: Large turnover of employees, including management. Months at a time without a director, nurse, activities person or kitchen staff. They rely on out-of-state corporate staff who are rarely on site. All that is required by law is they are available by phone. Call buttons regularly don’t work. Response times unacceptable. Staff not seen for long periods of time. Very little interaction with residents. Administration is very “dictator” in approach. Multiple times initiated/demanded medication changes, or changed cares they had no physician orders to do. Medication management section lists “a focus on psychotropic medications” before non pharmacological.
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For the most part the staff is very kind, especially during the day. Overnight is iffy. Very few activities, residents in pajamas right after dinner. The biggest issue is the director. Claims residents have needs that they don’t, insists on being paid for services not provided, seems to hate that it’s a memory care, argues with families and other providers, does not want anyone on hospice. I have never dealt with anyone like her and I hear my mom’s providers say the same thing. Facility “loves the psychotropic meds” and will insist they are necessary. Will claim anything possible as an excuse to use meds, even though providers disagree. The building is nice but the experience with the director has been horrible.
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Response from Volante of Hanover
October 31, 2023Thank you for your feedback. We apologize if our services did not meet your expectations. We're always striving to improve and would appreciate more details about your experience so that we can address any issues. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. If you would like to speak directly with a regional director, please leave your contact info in our feedback form https://www.volanteseniorliving.com/feedback
See what the neighborhood has to offer and what’s nearby:
Volante of Hanover offers Studio. Learn more.
A Place for Mom has scored Volante of Hanover 1.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (763) 463-0708 to reach a resident at Volante of Hanover.
To reach a resident at Volante of Hanover call: (763) 463-0708
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