Volante of Hanover

The building was very nice. Those that work directly with residents were great. The administration was not good at all. Both the director and head of nursing seemed to be new in their positions and very disorganized. Out of [date removed], my brother's medications were only correctly ordered and administered 2 weeks. We couldn't wait to leave the place.

It used to be Inspired Living of Hanover. Volante Senior Living is the parent company who is owned by Inspired Healthcare Capital that has assets valued over 1.5 billion dollars and whose mission statement mentions investors profiting. Do some research. During our time there: Large turnover of employees, including management. Months at a time without a director, nurse, activities person or kitchen staff. They rely on out-of-state corporate staff who are rarely on site. All that is required by law is they are available by phone. Call buttons regularly don’t work. Response times unacceptable. Staff not seen for long periods of time. Very little interaction with residents. Administration is very “dictator” in approach. Multiple times initiated/demanded medication changes, or changed cares they had no physician orders to do. Medication management section lists “a focus on psychotropic medications” before non pharmacological.

For the most part the staff is very kind, especially during the day. Overnight is iffy. Very few activities, residents in pajamas right after dinner. The biggest issue is the director. Claims residents have needs that they don’t, insists on being paid for services not provided, seems to hate that it’s a memory care, argues with families and other providers, does not want anyone on hospice. I have never dealt with anyone like her and I hear my mom’s providers say the same thing. Facility “loves the psychotropic meds” and will insist they are necessary. Will claim anything possible as an excuse to use meds, even though providers disagree. The building is nice but the experience with the director has been horrible.