Village Park Milton

The community is very nice but they are constantly very under staffed. Meal deliver is hit or miss and response to alert buttons can take a long time. I would recommend with a warning about staffing. Issues. It's very frustrating for my parents to order a meal to be delivered and it never show up.

They seem to be continually understaffed and don't deliver promised services on scheduled days and meal service can be chaotic and very slow at times. Very disappointing for the high fees!

It has been easy for my parents to make new friends. Overall, it seems like a the company is making changes, to try to make sure that is is the best that it can be for residents.

My brother and I looked at around at 7 or 8 residences, and we both had a great feeling about this place right from the start.

I would highly recommend the community. There has been some confusion of the aspect of care; however, it is because we are new. It would be nice to know more of who to go to for a higher level, if we have concerns. The daily caregivers are good to work with.

It was love at first sight when we walked in. The building is stunning and the staff is so kind and caring! They always go out of their way to say hi or introduce themselves. My mom has a balcony view of Wills Park and I love how close it is to downtown Alpharetta. They take extra precautions to keep mom safe from COVID but also provide activities, unlike a lot of places we visited. Their dining room is open and the food is delicious! We are very happy we chose Village Park

Good evening! This is a new facility that is opening during a pandemic. I do not want to sound critical but I have 28 years of BSN, RN experience. I have worked in sub-acute/long term care facilities in the past. I currently work at a University Hospital in Atlanta. I like bullet points so this is my list: CONS: *[date removed] My parents are allowed to move their belongings into their apartment. The movers, are accosted by the Director, [name removed], that the luggage cart they are using cost $1000 and DO NOT USE it to move furniture. I TOTALLY AGREE....but the way you talk to people is important. I personally felt embarrassed as she spoke to the movers in a condescending tone. *[date removed] Prior to moving in my Mother asked two different people on two different occasions what should they do about their two dogs during their five day quarantine after moving in. They could not get an answer "as no one had asked that question before". So they moved in Monday, [date removed] at 1:00 p.m. only for me to get a text later that afternoon, from my Mother, asking where they could board their dogs as they could not leave their room. Needless to say I went after work to pick up their dogs (I live in an apartment that only allows 2 dogs and I already have one) and take them home with me. When I arrived at VPM to pick the dogs up I was informed that my parents would not be allowed to leave the facility until [date removed]. I replied that I was pretty sure my Mother did not know that. When administration asked my Mom if she knew that she replied "no I did not". The conversation went on...only to discover that my BOTH my parents have doctors appointments on [date removed]. We learned that they would have to quarantine again for five days, no instructions on dog care or repeat COVID testing. *[date removed] My parents are scheduled to be re-tested for Covid. The director, [name removed], reports that the kits they received had blood and hair on them. I will be asking Tuesday [date removed] "who is their supply chain, do you have pictures or documentation" supporting your claim. I have my own thoughts but I will spare you at this time. End result...my parents are not re-tested as the Director refused the kits (Thank you Jesus)! *[date removed] My Mom texts me that they got their repeat Covid testing this a.m. My Mom informs staff that she needs a prescription picked up, since they cannot leave their room. Apparently disgruntled Director [name removed] informs staff that this cannot be a habit. Hello [name removed], they cannot LEAVE THEIR ROOM. Pretend they do not have anyone living local or look at their records and CALL their EMERGENCY CONTACT to see if they can pick up the prescription!!!!!!! My parents report that "staff" is friendly, helpful, and pleasant. Food is good! Had some repair issues upon removal but facility, overall, is BEAUTIFUL!