Valencia at Willow Creek

I thought the staff was kind and caring. I do think like most faculties they were short staff. My mom did have quite a few falls while being there. She did end up in the hospital from one of the falls and then we had to move her into memory care so she could receive more care. At the time my mom was there they were going through new ownership. When I did my tour and signed the paperwork I was not made aware of the pending change. I was somewhat irritated about that. My mother was there for only about 6 weeks before she passed away. The new owners took over just a few days before she passed. I do find it unusual that we did not receive a condolence card or even a call after her passing. With that being said I still have them fairly high scores. I think the CNA's gave her good care and there was a transition going on. Hopefully the new owners can work on getting the wrinkles iron out.

I have quite a few bones to pick. First of all, they never do any activity with the residence in memory care they are constantly plopped in front of the TV when I go visit my love one, and on top of that, you walk in and see the CNA sitting down on their phones while you have residence asleep flopping over, watching TV. The fact that the CNA‘s in there does not speak English.( there is nothing wrong with that.) but if we can’t communicate about my loved ones care , how is my love One who has dementia supposed to communicate with them I had to wait 20 minutes just to communicate through a phone app. I still made know progress communicating with the aid . We will be pulling my Love one out soon .As we have already started to look for a facility that can accommodate our needs and wants for our Loved one .

We will be moving my loved one out to find another facility. They worked with house doctors and with my loved one in memory care, it seemed like their objective was to get my loved one totally sedated and zonked out to make it easier for them to handle. My wife had concerns about bruises on one of the residents, and then they didn't like that and they accused my wife of pulling my loved ones hair and then wouldn't allow my wife on the property. When calling the resident, the phone at the facility has terrible reception and we are not able to hear my loved one at all.

What we really like about this community is being able to visit at any time and the friendliness and competence of the staff. Given the chance we would recommend the Escalante at Willow Creek community to other families based on the experience we have had so far.

This is a terrible place, we had major issues with the overall value and cost, it did not meet any expectations. it was our worst experience we would not refer anybody to here it just fell completely apart. They did not have any full time staff there it was temporary and contracted out workers

The tour experience was wonderful and the staff were all great. The tour guide was fantastic and really interested in my loved one and trying to find out about her. The thing that really appealed to us was the fact that it was a smaller facility with less residents. It looked like everyone was very friendly and we figured the activities provided would help her integrate into the community. It had a fantastic view and beautiful courtyard. We had mom all signed up but unfortunately she was never able to move in due to her health declining.

I would say to place your family member here at this community. The staff have been great and respond to me when there is an issue and it has been great for my family and our loved one.

This is an excellent community and your loved one will receive great care here. The staff are very friendly with my loved one as well as my family. The food is okay and my loved one has difficulties due to dentures and the community accommodates and makes sure he has something that he can eat.

The staff is friendly and open. I've been going there every day, and they have been very open to me being there and asking questions. At the moment, they're in transition with employee turnover in many departments. So there have been some bumps, but I think given some time they will be back to the level they were when we first moved in. I picked The Wentworth of Willow Creek because of how friendly everyone is. They staff definitely try, and that makes a big difference. The food is good. They try to give variety, and it has flavor, which is helpful. It's not the typical cafeteria food. Activities is one of the areas affected by staffing. They've lost their activities director, so there have been practically no activities because they're' short-staffed. But I would say the cost is just about what everybody else is charging in the area.

We chose The Wentworth of WIllow Creek because we were in a time crunch and they were able to take him quickly when we needed it. It seemed a lot more personal when I toured them and they were anxious to fill their empty spots so we did get a good deal as well. My dad did contract covid while he was here. They went above and beyond and moved him to a special facility so he could get extra care and they covered the cost of it and my dad was just fine. They were awesome about the whole situation. Due to covid a lot of normal activities have been limited, but they all know him by name and are all very personal and caring. He has never complained about being here and I would absolutely recommend them to others looking.

There are better places out there but depending on your budget. We do like this facility it is close to us. Room sizes are good and my loved one likes the food. I would definitely recommend this community to others.

I am compelled to let others know the complete incompetence we have experienced in dealing with this facility. My father has been residing here for about a month and a half. Within the first 2 weeks, the facility sent a text telling family members to come pick up our father because they couldn't handle normal Alzheimer's behaviors. My father was attempting to break out of the window in his room and later figured out how to trigger the door to unlock of their secure facility. They offered zero assistance in finding a new facility. It is a difficult decision to place your parent in a home and I think it's important that other's know our experience to avoid problems like we've experienced. This is even more complicated with the pandemic and need for COVID testing.