University House Issaquah

Issaquah House has been a wonderful experience for my parents as recent newcomers. Everyone there has been so wonderful and helpful. Couldn't have asked for a better transition into their new home. Thanks to all the great staff!

Very impressed. Certainly not an inexpensive option, but our tour, led by Liz Murray was splendid and we could have checked in then! We felt welcome, and that the staff made extra effort to make us at home. Having lunch with Dottie, one of the Ambassadors was a highlight. Location may be a challenge for us, but we are certainly intrigued by this ERA Living property. Thanks

Since moving into University House my mother in law enjoys the movies and performances they offer. The staff are nice and helpful. She let me know that no one complains about the food. I would recommend this community however keep in mind it is between 2 busy roads.

I'm just ending my fourth week and am very much pleased with the experience. All the staff are friendly and most accommodating at all times. I have met many of the residents and participated in several of the many activities. It is a very comfortable atmosphere, and I am very satisfied that I am in the right place.

When you walk into the facility, there Is always a nice pleasant atmosphere. The front desk associates and the maintenance man are very friendly. My mother has not been there very long,(close to a month) and is still getting adjusted to the facility. She has been to the exercise class a few times and seems to enjoy that. There is a young man in the dining facility that is very nice, but my mother has mentioned that the service is slow and the food is not hot enough.

Best place in the world. Really appreciate Lynda Krill. Employees are so kind and helpful. Food is exceptional. Thank you, thank you for everything!

I cannot say enough about the great job that is done by all of the staff, and the attention and care that we residents receive. Special kudos to Grant and his kitchen staff for their inventive, nourishing and very well prepared meals. the young servers, the general supporting staff and certainly the professional management give excellent hands on care. I am very happy here.

Generally consistently very good level of care and services. Once in a while something is not done right the first time or service is slow, but you try to rectify these things. Staff are extremely friendly, approachable and responsive (front-line staff). We'd love to see you change how you answer the phone -- it's very long. What about "U-House, may I help you?" and leave it at that!

University House offers a pleasant, friendly atmosphere where a couple can do as much or as little as one wishes. My most recent career was as an attorney for 35 years. My Corgie dog and I are pleased with the friendly support we receive. Highly recommended by both of us and my late wife of 63 years who passes away here 4 years ago.

We moved my mom in after my dad died. It has been such a wonderful transition for her. she loves the apartment she lives in and enjoys the food a great deal. It gives us peace knowing that the University House has great care for my mother. After almost two years my mom is very happy!

Excellent place to live! Personnel friendly and helpful. Residents interesting and friendly. Like the cloth napkins, white table cloths, etc. Enjoy the upscale decor.

Like other reviewers, my experience with the staff was all positive when they were trying to make the sale, far less so once our mom was in residence. Everyone is very friendly but they never follow through. When we moved in there were no light bulbs the bedroom or closet fixtures. After several weeks, my sister gave up asking the staff and put them in herself. Given that the daily cost is equivalent to a hotel, the service is fair, at best. Although we are paying extra for daily assistance, my mother is not receiving the care promised. The staff seems incapable of providing the most obvious assistance, like emptying her potty chair.

All the people who work at the University House are very friendly, helpful and so patient with the guests as well as the residents. The food is excellent. Beautiful on the inside and the gardens around it. My parents love it!

There is a fairly high turnover rate among the staff. Management seems to place a higher priority on the bottom line than they do the compassionate care of residents. There has been no status updates/communication from staff as to how loved ones are doing. Priority seems to be more on bringing in new residents rather than keeping ones already there.

Our experience with University House has been a positive one! The place is nice looking, well kept, and clean, and the staff have all been very friendly and professional. They are worth a look if you're looking into senior living in the area!

Mom just moved in three weeks ago. She loves it there. The food is wonderful, people are friendly, and she feels very much at home. Mom is very happy, and if mom is happy, I am happy. They have been great to work with. I'd highly recommend University House Issaquah.

Prior to choosing this facility for my parent I received lots of helpful friendly contact from the staff. Once I gave them the deposit and first months rent all contact stopped. It's been over 6 months now and there has been no follow-up from a single staff member asking how things are going for my parent there. My other complaint is the dining room. If you want to have a meal with your loved one alone, you must make a reservation in advance. Otherwise, you will be seated with other residents of the facility. After spending a 6 hour day with your loved one going to doctor appointments, taking them for hospital procedures, etc. making a reservation in their dining room is not top of mind. After a tired and stressful day I do not want to sit with people I don't know. I want to spend the time alone with my loved one, relax and discuss our day in privacy.

We're happy we found this place. It is a good location for our family, close to everyone, and they seem to take good care of the people who live here.

Yes the price is on the high side but we moved mom in after receiving promises of great nursing care, supportive staff and accommodating personnel. HOWEVER, sadly after moving her in it became apparent that due to the high turnover rate and in some cases poorly trained personnel, those promises were made to "make a sale", and bring in tenants. After the move in fee and rent is paid, any other service provided is an extra charge. When a question is asked, the answer is most often, "I'm new here and don't know, I'll get back to you", -"I'm sorry" is the most frequent phrase spoken here by staff. Extremely frustrating as there is no followup, and the worst offender is the director !! This facility is for active, healthy folks who only need the occasional minimal assistance.

We choose University House Issaquah for my mother because it is close to my house and is a beautiful facility. The residents have been very welcoming and have reached out to include her in their activities. This facility is best for residents active enough that they do not require a lot of extra assisted living other than the basic one meal a day, housekeeping, and transportation included in the rent. On the downside, there were promises made prior to move-in that were not kept. I was told that is because they are short staffed right now. The executive director never returned my call about this.