Trustwell Living at Highlander Place

I only can speak to the staff/facility that was there 2 years ago. But they treated my Dad like he was family, even though he was only there 6 months. They treated me like family. He was on Hospice for the last 2 weeks of his life and they truly did everything they could, going above and beyond. I couldn't recommend them more.

It is a nice small community, so people get to know you better. Since it is a single story community, everyone lives on the same floor, and there are no stairs.

I would say that the support is fantastic. The rooms are nice and my mother loves the food. I would recommend to others.

It's a friendly and caring place. On the smaller side so residents get the attention they need. Rooms are laid out well. It being all on one level is a plus.

The transition has been handled very well. My mom has made many friends and really enjoys the activities. She also likes the food!

I would tell others that the staff here are exceptional. They are more than willing to help with any little projects or anything you might need. When I was first looking at places, the main reason I went with Highlander Place was because of how great they were with their follow-up. The room sizes here are adequate for what I need, although I have mine a bit crowded. I have been very comfortable since moving in here.

Highlander Places RN met with my Dad and I in person, assessed him and reviewed his records and said they absolutely could handle his care. Because they are a smaller facility I think with only like 40 some odd residents, It has a more intimate setting than other facilities I toured. The staff, oh my gosh....are terrific!! The Director, The Community Liaison, the Facility RN, CNAs, Med/Techs housekeepers, cooks. Every single staff member has gotten to know my Dad and love him. I have interacted with almost all the staff and they treat me like friend/family. They truly go above and beyond and I'm so glad I chose them.

My father (96) lived at Highlander Place for seven months. When we moved him in he couldn't believe how nice it was! He didn't expect that. He loved his caregivers. They attended to all his needs and became his friends. Highlander Place has a friendly staff who were there to help dad in any way possible. The maintenance person is a wonderful young man who helped my dad with numerous tasks in his apartment. He always had a smile and worked his best to make my dad happy. Dad also enjoyed eating in the dining room and visiting with the fellow "Vets" who reside there. Since my dad hadn't recovered from the fall he experienced last November, he's no longer able to stay in his apartment and was moved to a skilled nursing facility. He's thankful for the time he lived at Highlander Place and would still be there if it was possible.

The Highlander Place in Kelso, Washington is an outstanding place for seniors to live. The excellent care by the entire staff is reflected by the happy residents who enjoy numerous activities led by a superior Activities Coordinator. Excellent food service, wonderfully attentive nursing staff, very thorough housekeeping and strong maintenance staff round out a very enjoyable living environment for your loved one. The attentive Administration staff is totally involved in providing and safe and supportive working environment for the staff and residents. Highly recommend Highlander Place.

I would highly recommend Highlander Place to others. The community allows pets. The nurses and aides are good to work with. The food is great. They have lots of activities for the residents to participate in. The setting is beautiful and the community is all on one floor. There is an emergency lock on the doors and it is well secured.

What I like the most about Highlander Place are the staff. They're very friendly and very helpful. My mom is in their assisted living area, and she raves about the food there. She cannot wait for the next meal. They have a lot of activities; they're doing things constantly. As a matter of fact, this afternoon there is a concert and a barbecue in the courtyard. She's very actively living there. Her room was all completely redone when she moved in. It has a refrigerator, a microwave, a walk-in shower, and cable TV. They have computers that the people can use, a living room, a dining room, an activity room, a courtyard, and a salon. I'm glad my mom could be happy outside of our home and that she's thriving there so far.

We are very pleased with the personalized care that our mother has received from the kind and caring staff at Highlander Place. The size of the community and the services provided are just right for her needs. Thank you!

My parents have been welcomed into the Highlander Place by friendly staff and other residents. They have been well cared for and we appreciate the safe facility. They especially enjoy the delicious pies.

Highlander was very accommodating, personnel was very friendly. Highlander made the transition from home to assisted living smooth.

My mom has been a resident here for three years. She loves her little 1-bedroom apartment. Perfect for her in size and a great view of the woods and her bird feeders. Everyone has always been so nice and accommodating. They always have listened to any concerns!

Highlander was very accommodating, personnel was very friendly. Highlander made the transition from home to assisted living smooth.

My mom has been a resident here for 3 years. She loves her little 1 bedroom apt. Perfect for her in size and a great view of the woods, and her bird feeders. Everyone has always been so nice and accommodating. They always have listened to any concerns!

It's great that you get to bring your own things and maintain relative independence. Each resident is allowed one visitor at a time. You just sign up to see them face to face, and most of the places here in town you can't do that. That's huge for me. You couldn't ask for better people . Every once in a while you get a bad egg, but that happens anywhere. During Covid, you have to buy supplies/toiletries, which gets tricky because you can't go in the actual room, so I don't know what is needed. At first I was having problems with staff communicating in advance when to order, but I think we have it better worked out now. The food is pretty good, and if there's something my loved one doesn't like, the staff make adjustments. There's a new gal doing activities, and she's just awesome. She's always coming around and inviting residents to join in. You don't have to worry about your loved one here, which gives me great peace of mind.

They have some activities such as bingo and exercise classes during the pandemic. I would recommend Highlander Place. The staff is helpful and friendly. My friend is very happy at this community.