Prestige Senior Living Monticello Park

Well since November 2023, I have been residing here, I do recommend that you research the place throughly. My kitchen was not workable : refrigerator door didn't close. Fixed after about a week ,counter tops were not sanitatary not sealed put on with DUCK TAPE! DOOR IS NOT THE RIGHT DOOR. ,,STOVE IS NOT LEVEL,SO ANY LIQUID RUNS TO ONE SIDE ( not good when you have no arm strength) . laundry room DRYERS NOT ALL WORK ( been 8months still not working! I am on a No sugar no salt I eat my own food! ??. I could go on but you get the idea.! Manager has call my daughter suggesting ,I move since I m not happy . The working staff , kitchen ,room girls and the residents are THE BEST to live with BUT??

Our experience has been wonderful. My loved one was very happy while he was there. Was doing much better there than he had been at his previous facility.

My brother-in-law has taken care of all of the paperwork, so I can't speak to that end, all I know is, she is very very happy there. I should've mentioned that it is also the place the Social Worker recommended in the category of why we chose it. Excellent recommendation I must say. We picked this community because of the friendly staff, very conscious of the comfort of the residents. We also chose for affordability.

I picked this community because of the cost. Promise you the world to get you in, but then don't deliver. If you have someone in there, you have to be there daily to make sure all is good. If the person needs any help with their daily needs, it not a place for them. They have to be able to take care of themselves. I was told hospice would come in, but when I needed that, they couldn't accommodate it . I have lost all my faith in these care facilities. All they want is the elderly people money. I don't recommend any of them no matter how much you pay.

Working with you all was a pleasure. I am on a wait list at Monticelllo Park and have placed a deposit for a unit that is coming available soon. Thanks for all your help. My appointment was for Tuesday at 11:00 am. I found out about the unit during an event I was attending with a friend over the weekend The people, both tenants and staff made a great first impression. They are warm friendly people and welcoming. I have loved it there since my friend and I visited for a tour back in March.

It was a very pleasant place, lots of light and beautiful landscaping. We didn't try the food. We were put off by the signing in and masking every time we entered. People were very nice. We didn't see many residents and only 2or 3 staff.

Very social atmosphere. My mom enjoys the many activities and how welcoming and inclusive the residents have been. There were a few issues at the beginning with poor communication amongst staff that resulted in mix-up with my dad's meds. There is no RN on staff 24/7, which has its own issues if someone needs extra care.

a good place to live with friendly and helpful staff. due to Covid, the food has not been good recently.

I ate some of the food when i was able to visit and i thought it was pretty good. It looked like great quality and there was more then enough in portion sizes. They did make an effort to keep activities going, but due to our loved ones health they were not able to participate, we also thought the value was fair. I ate some of the food and we thought it was good food looked good quality and had enough portion. they did make effort value was good

There are some issues that I don't like, but that I think that has to do with COVID. I think it will be changing after the pandemic. The independent living and assisted living used the same dining room and that stopped for a bit. The community is starting to open the dining room back open for small groups again. They still don't mix the assisted living and independent communities. There aren't good choices for residents that are outside the normal dietary options. The community has gone through a few cooks. The food will sometimes arrive late. I am hoping after COVID this will improve. The activities were great when my loved one first started. However, COVID has canceled a lot of the activities available.

My mom was at Monticello park in Longview for a very short time less than a month and passed away the end of July a beautiful place but not very happy with her care while she was there

They are family friendly. They want to be sure the residents families feel welcome. The staff are super helpful, really understanding, and try to resolve any issues we've had. We chose that community because of cost and the location is central in the middle of town. I would definitely recommend this community to other families.

The town this community is in is home. It's great for me. The staff and care are great. Because of the Covid-19 pandemic, we have been quarantined in our rooms. The staff is clearly doing their best to entertain us and keep us safe. They have set up activities in the hall at safe distances so we can interact and engage with each other. I love it and am happy here!

We were so happy to find this lovely community through A Place for Mom. My parents moved in and have settled just fine. The facility is beautiful (like a hotel honestly), the people are friendly and helpful, and the activities are plentiful. Pricing is excellent. Couldn't be happier.

You must be VERY careful about what you sign and agree to. We were not told that you pay EXTRA for every little thing such as being reminded to go to dinner, cleaning your glasses, etc. Anything they advertise, such as transportation to and from dr. appointments, you are charged extra.

Excellent facilities, exercise room & new plans for van service to YMCA for Senior Sneakers water acrobatics. Good food, friendly & cheerful staff and residents.