Trustwell Living at Cherryvale Place

I came in all the time a i have say how friendly everyone is especially [name removed] at the front desk always smiling and laughing. She is great with the residents . Its so refreshing to see.

I arm impressed with this place. Staff are amazing! Such a clean friendly environment. My favorite is [name removed] ! What a helpful, kindhearted, generous lady! Thank you [name removed] for treating all residents with respect and dignity.

Dad was there for three years on memory care. Memory care was pretty good but varies some on who's working and the staffing. Overall the place is clean but they could use more house keeping staff. Most staff are friendly and helpful especially the concierge there [name removed]. It's not bad for value compared to other places especially if you get into a companion rate /room. Care services are OK..again it varies. Heartland hospice helps too when applicable. Overall I would recommend it.

[name removed] at the front desk is always so helpful and smiling! She is real professional and always has a positive attitude. It’s so cheerful to be greeted by someone like her!

My mom was at Cherryvale Place for about a year. The staff was real friendly and helpful. My mom was on the Alzheimer’s floor. I wished that they had more activities at the time she was there. The big plus of her stay was the front desk receptionist [name removed]. She always greeted us with a warm smile and hello! She was always willing to go out of her way to help us with whatever we had questions or concerns on. She is always warm, loving and helpful to the residents also. A real plus to Cherryvale Place!!

So many improvements have happened since new management. Beautiful decor and attention to detail, inside and out. The most pleasant, helpful, caring receptionist I've ever had the pleasure of knowing! [name removed] is the face of Cherryvale Place and does a fantastic job. Always looks and acts like a professional while making everyone feel like a friend. That smile is priceless! Caring nursing staff and aides. Walking path for residents is needed.

[name removed] the receptionist was very polite and friendly. She is really good with people. She helped me get a part-time job there. I left for personal reasons BUT I really enjoyed my time there and really liked my co-workers.

Staff is very friendly and caring. Value is good quality for the price. Activities could be more cognitive learning focused and socially engaging for the reluctant residents.

Nice but no continuing care, hospice or anything like that.

Most staff was great while others could not care. Management for this facility is not good. Had difficulty trying to reach the management either they were always in meetings and never returned calls for a week or sometimes never. They also let dogs live there which is fine but the carpets had an odor.

Improving under new management. Biggest downside is staff. Activities director needs to spend more time planning events so residents will have fun. They have so little to look forward to . Senior nursing staff is unprofessional + uncaring at times. Response time to calls from residents is awful! CNAs have sloppy appearance and always complaining. Residents need a walking path around the premises and access to outdoor patio.

Food selection good, housekeeping very good.

After visting five facilities, I chose Cherryvale Place as the best for my wife to be taken care of. Not perfect but is very good.

Very kind, compassionate and clean. Communication staff very friendly+helpful. Nursing staff some times overwhelmed.

I like it very well here. Sleep good in my room and sure eat good. Nice people work here in the dining room. So am pretty happy here.

There are plentiful activities here, there meals a day in a nice dining hall. The staff is fabulous from the nurses to the aids to the servers and reception. They truly care about the residents here.

CVP's staff are all very caring employees to the residents. From what I have observed. The food is good and the menu has a a variety of items. One area of improvement could be more support for the residents on the main floor regarding loneliness and isolation in their apartments. Perhaps they could be offered and engaged in meaningful volunteer work.

The CNA's +RNs/LPN's are very nice. They always answer my questions and do what they can to help. The food is ok, I don't know what you can do to make it a little better. I'm not telling you what my father says. I had to clean the windows, there was a white film on them.

Tables always neat/clean napkins/cloth. Dinning room: coffee serving_refill slow. Food: mostly good. Cleaning: Fair. Staff: sometimes demeaning, caring could have better response after fire alarm/cause.

I have been enjoying this community. There are a number of wonderful people.