Truewood by Merrill, Glen Riddle

We are very pleased. We would like to see, a more variety of activities. They are fully staffed, and there is no contract with outside agencies, which is vey important. We picked this community because, it's a very nice facility, nicely decorated, close to home, best value and it was beautiful. They are very receptive,and open to meet the needs of the residents. They also have, a bus that takes the residents to church once per week.

Excellent, except you need money to afford it. But if you have a good, healthy monthly income, it's a fantastic place. I'd live there if I could afford it. I really did think the grounds and buildings were immaculate. Lovely all around

I would tell others about how friendly everyone is at Truewood and how much they care about the patients. They've demonstrated this by informing me about everything, interacting with all of the residents, and in the way they take care of the patients in a very caring way. In regards to activities, I'm not saying it's bad, but they maybe they could modify them for those who have dementia. Right now it isn't as engaging as it could be for memory care residents. Communication between the community and myself is good. They contact me if there's a problem, but I'm there often so we do have that in-person communication as well. Overall I would recommend Truewood by Merrill, Glen Riddle to others.

The staff is very personable. The community does a good job at keeping the residents active. The staff are great at keeping the family involved and updated about our loved one. The responsiveness to our questions is fabulous, and if they don't know an answer they find it and get back to us quickly. My loved one enjoys the meals, and the residents have choices to choose from.

The facility is very clean and everyone is super friendly. They all seem to love my mom. Mom really likes the activities director and she enjoys the outings that they go on. She said the food is ok, but she wishes that they had normal table wear instead of plastic forks and spoons. Nurses are also giving medications in the dining room during meals. They are looking for a new director of nursing so we hope that happens soon and things get figured out. For the amount of money that we pay, I do think that internet should be included. Overall I would definitely recommend Truewood by Merrill to others looking compared to the others that we saw.

We went with Truewood by Merrill because of the pricing and the individual care in sense of community. The quality of the food is good and she really likes it, however my family member has a restricted sodium diet and sometimes there is more salt in the food than there should be. The activities are great but my family member has vision problems so that is not a lot that is engaging for her. A lot of the staff members have been here a long time and that really makes an impact. I would recommend them to others looking.

I think it's very good as an overall place to be. Compared to other places I visited, It's right in the middle as far as being updated, meals, and activities. The affordability is still there based on all the updates. The staff have been very good. My loved one can be a tough egg, and they've actually been able to get him to go do some activities, which I didn't think would happen.

We chose Truewood by Merrill because of the value for the money as well as the convenience for me so I can be there quickly if need be. The layout of the facility is nice, it is 2 floors and the lower level has the dining room but then the activities and the residents rooms are all on the second floor which is nice. Overall, I would recommend to others looking.

The community is very neat and clean and my loved on reallyenjoys the food. They have activities available for the residents and the staff is very nice and friendly. I would recommend this community to others based on my experience.

I had originally entered my loved one into a different place that had about 14 people in memory care. Most of them were completely uncommunicative. He needed a place where he could talk to people and be involved. And being at Truewood has given him that opportunity. It's a much brighter place, with lots of sunshine and outdoor spaces. The staff seem to be very good as well.

I would recommend the community to others for their loved ones. They had card games as a group, discussion group, and more for the residents to choose from for activities. There are activities available each day. They post menus for the residents to choose from. My loved one enjoyed the food in the dining room.

I would tell others that don't expect everything you hear from the sales calls and meetings. My loved one was a different community and we are finding the same things that we found there. The meals are inconsistent, you may have one good meal and several bad meals. The nursing staff is unorganized, and there is a lack of follow up from the leadership;.

It's a great structured program. The staff really got to know the residents. They had active programs and activities for the residence. It was a very caring community and the residence was also very friendly.

We really liked how when we came to first visit this community, all the residents seemed really engaged with each other as well as the staff. They were doing things all the time. The rooms are very comfortable at this community, however some of the room styles are more difficult to decorate but you just have to get creative. The rooms were all kept very clean. This community has a lot of natural light and is very airy. Our loved one is very happy with the food, she really enjoys all of it. We have been very pleased with this community

We chose this facility because we really liked the staff here after visiting a few times and we liked the layout of the floors. We also liked that everything was so close, it is only a two story building. They also had an a lot of activities that the residents could partake in. The staff was really willing to get my mom involved in things. I would recommend this The Residence at Glen Riddle.

I would want people who are looking into the Residence at Glen Riddle to make sure you loved one is properly placed between personal care and memory care. They did have a lot of COVID cases. I would not recommend this community to a friend or family member.

After observing for a long period of time, I have not noticed a vacuum cleaner being operated in any of the rooms. The room of the resident I visit is always dirty - everywhere, especially the bathroom. I have only seen the room clean once in 3 years. Evidently, no one inspects to see that the rooms are cleaned, and that the clothes are washed properly, if at all - especially on the weekends.

My mom has been there for about 7 months and we have been very happy with the staff. We have had some things that required attention but the staff has always been responsive. No place is perfect but being able to work with staff is very important! The residence is kept clean and the property well maintained. Very close to the hospital.