Truewood by Merrill, Clovis

this is [Removed] 1st choice and I agree. [Removed] was very helpful and I have sent her a message requesting us to come over on Friday 9/8 @ 11:30 for [Removed] to view setup and lunch.

Very nice fancy, but very comfortable. Staff operates very efficiently but facility is too nice for my family.

The care at this community is wonderful. The community is clean and nice. The menu is nice and she was pleased with the choices that were offered. They do have a nice list of activities that are offered. We would recommend this community for the excellent value. They do allow pets and that was something important for us.

This facility seems to provide you with a really con job in making you believe that they care for their residents and have the best care for them. The dining room is really nice and they do have great food, Memory Care, on the other hand, is like putting your loved one under the bus. There are no activities that you can observe, staff is not always with them although if you need someone, you can find at least two or three in the medication room laughing and talking. Food is horrible and it looks like it is left overs from the food in the main dining room. I would not recommend this facility as a caring and loving place for your loved one

I had liked many things about this community when I had taken my tour for my mother. The staffed seemed very involved with all of the residents and they different activities going on throughout the complex. Everything also seemed very cleaned and whatever they where cooking in the kitchen smelled wonderful. The location was just not the right fit for my family and I.

When my dad was here a few years ago, we saw signs of improvements. The care provided help. The meals were good and how the kept the community clean was good. All the staff were very helpful and nice. For the size of the community it went great and he left them not for being bad but to be home with his loved one instead.

This is a clean and friendly and safe community. My mother lived here for 3 years. The staff is great along with the food. My mother made many friends here during her stay

The place is clean and staff are friendly. Convenient Location.

The community itself, the decor and furniture and set-up, is all very nice. The food was not too great at first, but they did improve. My loved one was in memory care, but their staffing was always way too light and the residents there needed more supervision.

Better than average.

We did not really get a chance to use the facility that much, so I am not quite sure what I could comment on about Orchard Park. Overall I would give them a five-star rating for what we did experience.

Orchard Park is a HORRIBLE assisted living! They're always short of staff because they don't care about their employees and these poor residents have to suffer because the lack of care. The employees they do hire don't care about these poor residents. Orchard park staff lacks care of the residents they hardly bathe, brush teeth, and wash the resident face. The med techs are rude some just sit in the med room all day doing nothing just taking pictures on their phone and give family members wrong information. Memory Care is a big JOKE those poor residents get treated the worse the staff needs training and customer service skills. They talk and treat the resident any type of way the R.A.'s back in MC always hiding from the resident and family members. Also the whole facility is NASTY housekeeping hardly cleans, Kitchen staff don't wear gloves, and they do have spiders and ants badly! Orchard park is a greedy full of lies facility I would not recommend a families to take their loves ones to orchard park.

Orchard Park went way above and beyond. They not only took care of my mother, but also took into consideration the entire family. It has been a very good experience and I would highly recommend them.

Overall our experience with Orchard Park has been very good. The staff that is there are all very nice and really helpful. I do think that I do think they could have more staff. The staff they have are all great, but they just don't seem to have enough. They could also stand to have better activities. Other than that everything has been great.

My parents live at Orchard Park and have nothing but good things to say about their care. They love their apartment overlooking the courtyard, can always find something they like on the menu, and enjoy the new friends they have made. I am relieved that they can call for help at any time and someone is there quickly to take care of them.

They put my mother in to memory care last week. Most things are going well. I do feel like they could keep the area and her room a little cleaner. It is not bad, but every time I am in there I notice a little straightening up that needs to be done. That's not a complaint, just an observation and recommendation. Overall for the most part things have gone well.

Sarah is very helpful and provides multiple resources.to help. The rooms are well structured for maximum use and views. The lunch was also very good.It was also a bit more structured than my mother was comfortable with.

The facility is really nice. The people are very nice and friendly. My issue is that I feel like they are not qualified to take care of the people who need assisting. I had spent most of my 2 weeks trying to let them know that my mother needed full care. She had been there for a week before she got a bath. I ended up having to pay separately to get her ready in the morning and ready for bed. I think the facility is really great for people who are able to think and do things for themselves.

My mother lives here at the Orchard Park facility. I really liked the residents. They were very friendly and kind. They are welcoming. I think there has been some changes because things that need to be done aren't getting done. Overall, Orchard Park is a nice facility. For the money, I think it's a good value. My overall rating of this property is 4 stars. It is a pretty good facility. The staff has been pleasant.

All the people there at Orchard Park are super wonderful. Dad is very happy there. The one and only complaint that I have is in regards to the maintenance. For just one example, dad had an issue with his toilet and it took a solid two weeks or so for the issue to be resolved. Other than that everything is great. The people there are all really wonderful, very caring, and very helpful.