Truewood by Merrill, Clovis

Truewood by Merrill, Clovis was the first and only facility we toured. There is something special about Beau and the staff that let us know our grandmother would be cared for. Truewood is clean, the staff go above and beyond, the facility communicates effectively with residents and their families, and most importantly there’s transparency. Our grandmother was concerned with making friends. She’s been there only a couple of months. Recently, we went to visit and she shortened our visit (kicked us out, haha!) because it was lunch time and she couldn’t wait to see her friends.

Mostly food needs improvement. Generally all is run well and place is clean. Apt and Clovis rather safe place. Area and inside quiet. I am very glad to be here. Medical response is very good. Most residents are low energy. I'm high energy and independent but I keep a low profile. Lots of walkers. I recommend this place for nice and calm natured gray haired.

I'll rate everything at a 3. It was my brother that lived at Truewood. He was only 69 years old and felt like he was in prison. He actually improved while he was there probably because he wanted to get out. but the care he received was intrusive. It was intrusive for him. It might not have been for others.

I would rate each of these categories a 5+! Our family has been thrilled with the care my father-in-law has received. The Truewood team has gone above and beyond to make the transition for my father-in-law easier and have been great at communicating any concerns they have to us immediately. The staff has been so kind and personable. They quickly learned my father-in-law's name and his food likes. They make us feel welcome when we visit. The activities are varied and fun. My father-in-law enjoys the games and movies. He enjoys the Friday late afternoon social hour. They have a facility dr who treats my father-in-law onsite. They have a salon where he gets his hair cut. Though he hasn't participated yet, they have lunch outings on Wednesdays and shopping outings on Fridays. My mother-in-law passed away within a day of us moving her there (we started her on hospice in the hospital) and the Truewood staff went above and beyond during a really difficult 24 hours. They took such compassionate care of her. They fed us meals and after she passed brought in a lovely food cart. They're just really a spectacular team!

I'm very pleased with every aspect of Truewood. Mom loves the interior courtyard. It's large and beautiful with trees, flowers, benches and a nice path for walking. The staff is wonderful and the food good. There are plenty of activities during the day to keep mom busy. I couldn't have picked a better place. I'm happy and above all, mom is happy!

Everyone extremely helpful, above and beyond what was expected! Impressed by the communication between the team. Everyone knows what’s happening with resident. Extremely clean and dining room food is very good. Early contact with residents already there, all seem very happy and speak highly of the facility.

The staff is amazing and very caring. They really care about their residents and it shows. So happy to have found this place for my grandmother. She loves her home here. She has become less isolated and less depressed and in her words has made friends for the first time in a while. I am forever grateful.

Recently, my mother who's been at Truewood for 11 months, had a medical issue that required she be transported by ambulance to the Hospital ER. I learned of it from the Hospital's notification system. Happily, my mother was not in danger at any time and her medical issue was handled. Her care at Truewood has always been very good and we are happy with the conscientious care she receives by all staff members. On learning of this event, the 3-member Leadership Team met with me immediately to address the protocols and updates. They also provided me all written documentation of the entire event. My entire family is pleased with their quick response and willingness to meet in-person as soon at possible. All concerns were addressed and properly resolved. Thank you.

My dad was previously a resident at Truewood by Merrill Clovis and the experience was great for him. They took great care of my dad. Unfortunately, we had to leave because the cost of care was raised out of his affordability and his care needs increased.

My loved one was previously a resident at Truewood by Merrill Clovis and everything about the experience was great. However, ultimately she wanted to be near family and they finally pitched in to help her with that move. She moved to a facility closer to kids.

The staff were very friendly and curious. The menu is fantastic and they have alternative food for you. I would recommend a friend to Truewood they have the most value for the money.

Very, very nice place, very, very nice apartments, very, very nice staff for the most part... Shockingly disappointing is the deterioration in the quality of food the residents are served...it is sad to hear residents say they want to move elsewhere because they are not getting the quality meals a [amount removed] monthly charge should warrant... It hasn't always been like this but the fall-off in quality has been dramatic over the past year...

All are a 5 except food. Quality of food has been going down and my mom and others are not happy. We also got hit with a a $700 increase the first of the year. The staff is great and my mom loves it there, other than the food. Mom is in a studio apartment and we have managed to fit a lot in. She is very comfortable

We had a very positive and helpful experience. They were always available to answer any questions. They were encouraging and affirming. They would check in with us to see how we were doing. They would give immediate response when we needed anything.

The friendliness of staff and timeliness of responding is excellent. They treat the family of residents like family. I'm judging the food on my likes and I like mexicano food as does my mom, when she's doing well.

My mother is a resident at Truewood by Merrill Clovis and the experience has been great. My mother really enjoys the food. The staff is very caring and friendly, and they are always cleaning. They send texts about important info, also. Most importantly, my mother has not declined mentally or physically in over a year since she has been there. As for the activities, [name removed] keeps the residents busy and he does activities with them to stimulate their minds, but my mom doesn't always participate.

It was a great place. We picked this community because it was a newer place, very clean, good food, and friendly staff and people. Also, lots of great activities for the residents.

The Memory Care unit where my mom lives is running the education method of Montessori. Strategies are in place to allow her to feel useful, letting her help as much as she's able. Activities are upbeat and exciting. Staff is well trained in caring for folks with Alzheimer's. She seems happier there, surrounded by others, than she was at home. Communication is regular, notifications of issues and needs are immediate. Staff is upbeat and friendly. We would recommend the MC facility to those struggling to find a supportive environment for difficult family members.

I have been very impressed. The staff are always kind, thoughtful, caring, and compassionate. The facility is clean, and cleaning staff is committed to residents' comfort. I have only seen two of the sizes of apartments. I think they may have four sizes, but not sure. The studio is small but adequate as to be expected, but I am not familiar with sizes at other facilities, so am unable to compare. My mother has the three room apartment. It is very nice and spacious enough for her with a walk-in closet. She is very content with the space.

They keep the family involved. They put out a month of activity & outings. I would say, I would live there. The food is awesome. You have multiple options every meal. Their turkey sandwich is so good. Spaghetti is good. You can get vegetable choices. Side options with every meal. Family can eat with you for $10. They do your laundry every week. Clean your room every week. I love the fact that they provide you with an emergency button. Also 1 in the bedroom, 1 in the bathroom & 1 in the living area.