Truewood by Merrill, Clovis

My dad was previously a resident at Truewood by Merrill Clovis and the experience was great for him. They took great care of my dad. Unfortunately, we had to leave because the cost of care was raised out of his affordability and his care needs increased.

My loved one was previously a resident at Truewood by Merrill Clovis and everything about the experience was great. However, ultimately she wanted to be near family and they finally pitched in to help her with that move. She moved to a facility closer to kids.

The staff were very friendly and curious. The menu is fantastic and they have alternative food for you. I would recommend a friend to Truewood they have the most value for the money.

Very, very nice place, very, very nice apartments, very, very nice staff for the most part... Shockingly disappointing is the deterioration in the quality of food the residents are served...it is sad to hear residents say they want to move elsewhere because they are not getting the quality meals a [amount removed] monthly charge should warrant... It hasn't always been like this but the fall-off in quality has been dramatic over the past year...

All are a 5 except food. Quality of food has been going down and my mom and others are not happy. We also got hit with a a $700 increase the first of the year. The staff is great and my mom loves it there, other than the food. Mom is in a studio apartment and we have managed to fit a lot in. She is very comfortable

We had a very positive and helpful experience. They were always available to answer any questions. They were encouraging and affirming. They would check in with us to see how we were doing. They would give immediate response when we needed anything.

The friendliness of staff and timeliness of responding is excellent. They treat the family of residents like family. I'm judging the food on my likes and I like mexicano food as does my mom, when she's doing well.

My mother is a resident at Truewood by Merrill Clovis and the experience has been great. My mother really enjoys the food. The staff is very caring and friendly, and they are always cleaning. They send texts about important info, also. Most importantly, my mother has not declined mentally or physically in over a year since she has been there. As for the activities, [name removed] keeps the residents busy and he does activities with them to stimulate their minds, but my mom doesn't always participate.

It was a great place. We picked this community because it was a newer place, very clean, good food, and friendly staff and people. Also, lots of great activities for the residents.

The Memory Care unit where my mom lives is running the education method of Montessori. Strategies are in place to allow her to feel useful, letting her help as much as she's able. Activities are upbeat and exciting. Staff is well trained in caring for folks with Alzheimer's. She seems happier there, surrounded by others, than she was at home. Communication is regular, notifications of issues and needs are immediate. Staff is upbeat and friendly. We would recommend the MC facility to those struggling to find a supportive environment for difficult family members.

I have been very impressed. The staff are always kind, thoughtful, caring, and compassionate. The facility is clean, and cleaning staff is committed to residents' comfort. I have only seen two of the sizes of apartments. I think they may have four sizes, but not sure. The studio is small but adequate as to be expected, but I am not familiar with sizes at other facilities, so am unable to compare. My mother has the three room apartment. It is very nice and spacious enough for her with a walk-in closet. She is very content with the space.

They keep the family involved. They put out a month of activity & outings. I would say, I would live there. The food is awesome. You have multiple options every meal. Their turkey sandwich is so good. Spaghetti is good. You can get vegetable choices. Side options with every meal. Family can eat with you for $10. They do your laundry every week. Clean your room every week. I love the fact that they provide you with an emergency button. Also 1 in the bedroom, 1 in the bathroom & 1 in the living area.

My loved one lives at Truewood by Merrill, Clovis and everything about the experience has been great! The staff are extremely friendly and helpful in every way. The facility is very nice and clean. I think it's beautiful, in fact. I haven't eaten there, but the food smells and looks delicious. It seems like there is a lot of value for the money. Truewood Clovis is located in a very nice area of town. I would recommend this facility to anyone.

The atmosphere of the facility is so warm and staff is kind. Love the activities for the patients. Great place overall, although they have raised our rate 3 times in the last year when the tier of services has not changed.

The interaction with the staff has been great. There is no complaints about the food. They just hired a new cook. The activiites is great, my loved one likes to particiapte in the crafts, and Bingo. I would recommend. It has been wonderful. The whole experience with A Place for Mom was great. We picked this community, because of the price, it was convenient, and they had everything that my loved one needed.

I really like, not just the friendliness to my in-laws, but they've all gotten to know me. They know my face, the staff will give me hugs and greet me. The residents, because I'm there so much, they greet me too. I feel safe leaving my in-laws living there, I know they're in good hands. When there's been issues with either my mother-in-law or my father-in-law, they have called me right away to try and resolve the problem; whether it's someone needing to go to the doctor, or another issue. I would recommend Truewood by Merrill to others.

The care was very good. They had excellent activities. They took good care of my loved one. They did everything to get, the residents to socialize with other people. Overall, the staff was very friendly and loving.

Truewood by Merrill could work better on improving who comes and goes throughout the community because they have had to many covid outbreaks then what they should.