The Terraces at Kingwood Town Center

What I like the most about this community is the staffing, the activities, and the meals that are prepared. Based on the experience I have had so far, I would recommend The Terraces to other families.

Staff inconsistent with how they treat some residents. Facility has issues with air conditioning maintenance in summer months where residents are without air all day. Recommend this be maintained in winter months. Today, gas service is down all day and limits food for today. I would recommend them however they do have some room for improvement.

It's not the same place since the management change. Quality control has gone down. Food is not good anymore. Tasteless. Chicken served all the time; rarely any beef or other type of meat. There are constant issues with the security gate. Frequently must call front desk for assistance to get in. Elevator is frequently out of service. There are not enough washers and dryers for all the people that use them. Also not conveniently located on both sides of the hallways. This facility should have an emergency generator given the FREQUENCY of power outages in Kingwood. A resident died the last time the facility lost power. Wait staff in kitchen frequently must be hollered at to get their attention so residents can be waited on. Treadmills in the exercise room are for small people only. Those residents who are taller or larger cannot appropriately use them. So, free exercise equipment is not a selling point for larger individuals. And most of us who need to use them are larger.

We haven't had a negative experience. The hurricane is a natural disaster that is always going to be challenging. They evacuated my dad and he is safe. Yes we would recommend this community to other families. I know there is a lot of negative right now but we don't feel that way. Even my almost 89 year old father isn't complaining. It is an independent living facility. My dad gets extra support from providers we pay for. With that being said Terraces's is providing support to him during the evacuation.

My dad loves the place and I have talked to the other residents there and they all love it, too. Some of the residents have been at other places and they said The Terraces is the best. Everyone is friendly and outgoing. The staff interacts with the residents and the food and activities are also good. We have no complaints. I would recommend it to anyone.

I chose The Terraces because of: A) [name removes], who was truly outstanding. She was helpful, highly informative and inspirational! B) The "fragrance" factor was lower than other places I'd visited. (Btw, the chemicals used in the fragrance that is added to cleaning products and air freshener diffusers/dispensers, are highly toxic, carcinogenic, and very unhealthy for people with fragrance allergies. Why these chemicals are used in places where older people or people who have health issues, live, is a mystery to me. C) The property, atmosphere, staff and community are wonderful! D) It was affordable

I really liked The Terraces at Kingwood Town Center. They get all 5 stars from me. I would tell others looking that it is a beautiful, and well run facility. The residents there all seem to be happy and safe.

After meeting [name removed] and [name removed] They found exactly what I wanted.. 1 Br.on The 3rd floor.Food was great. I'm moving in [date removed]. Looking forward meeting and making new friends. [Name removed] and [name removed] are the very best.A+++ Totally the professional found me the very unit I was praying for ,!! Signed my paperwork and going to star moving in [date removed]. exactly what was looking for. No Cy Turner

My friend lived here at Arbor Terrace at Kingwood for a while but had to move out because of the smoking rules. We appreciated that they were up front with those rules in the beginning so we knew the consequences. The facility overall is extremely nice and it was a good experience. It is a place I would definitely recommend to others.

I lived there for 3 months I didn’t like the idea of sharing the washing machines because I am afraid of catching the virus and the food was not good the eggs are powered eggs and bacon was not crispy the chicken soup tasted like water

The staff members are extremely friendly, they would be a 10 plus. They have activities all the time, we are always kept buys. The value for cost is better then good, and this community is in a perfect location in Kingswood, it is just beautiful.

We had a great first impression, we have only had positive things happen to our loved one so we know we made a good choice. We looked at a lot of different community, but this one just felt more like home and has exceeded our expectations so far. They have a lot of activities, and a great variety which we are pleased with. The value for cost is worth it and we would definitely recommend this community to others.

I was very pleased with our experience at Arbor Terrace, while my dad was here he loved it. Every time I went there the staff members were very friendly and helpful. They went above and beyond for my dad and I really appreciate them. I would and have recommended them.

The community has been a great place for my mom and they have delivered on everything they said they would do. I would definitely recommend this community to others

I wanted to let you know that my family is very happy with Arbor Terrace in Kingwood. Our father has lived there for several years now and is very happy . He recently had to move to a smaller apt and everyone was very helpful to make this move as easy as it could be on him. The staff is Wonderful and always there to help our dad with anything he needs. [name removed] was especially just Awesone with moving the large items and assisting with everything he could and was always so kind to our dad! Thank you so much for giving him a great place to live and be safe at! 5 stars for you! Our dads name is [name removed] and we thank you for taking care of him!

When I was looking for an independent living community for my parents moving to Houston from out of state, I toured nine properties within a 20 mile radius of our home. Arbor Terrace at Kingwood was by far the best community in all categories. The Director, management and associates couldn't have been more helpful, open and welcoming to both myself and my parents. The residents are friendly, active and social. The community both inside and out are well maintained to the highest standards. Everyone who works there knows your name from the first time you walk through the front door. There are a wide variety of activities available everyday and scheduled evening programs for those interested. They have their own transportation that will take residents to local stores or on excursions for entertainment or enrichment. The food and variety of choices in the dining room and snack bar cater to all dietary needs which was helpful for a diabetic parent. I can't say enough about how much I love this community and a perfect match for my parents!