The Sheridan at Park Ridge

The Sheridan is assisted living and memory care only. They cannot accommodate skilled nursing. We also were able to have our continued hospice care. However when our hospice nurse and Doctor asked about a hospital bed and a room closer to the nursing station. It was not a priority for them. I don't think they were comfortable with me prioritizing hospice care. To me it felt like the goal was not to lose a client. I believe the staff was not qualified for the skilled nursing needs. My loved one ended up falling and had a hospital stay for a suburban hematoma. .She is now in a skilled nursing facility. My disappointment came from the director of nursing at the Sheridan trying to find alternative ways to keep her there . It's a nice placement for assisted living services and mild dementia but not for advanced dementia patients I take responsibility for that... In not realizing how fast my love one's situation would change so rapidly. Something every one should keep in mind.

My dad was living at the Sheridan. He lived there for about three years, until he recently died. I was glad every day that we chose the Sheridan. We were looking for a place around Park Ridge so he could be close to us. We initially chose the Sheridan because it looked like a four star hotel. We quickly found that the real gem of the Sheridan is the four star staff. I visited my dad often each week so I got a pretty good feel for the staff. Almost to a person they were friendly, calm and kind, giving the place a warm homey feel. My dad felt the same way. He never had a bad word to say about the place or any staff member. If you are thinking about a family member living in assisted living, you cannot do better than the Sheridan. When they say "Welcome Home", they mean it.

I am very pleased and everyone in the community is very nice and very helpful. They are flexible with my visit due to me being a caregiver. They have good to keep the residence safe while being flexible and accommodating for the family. I would recommend this community to others.

The environment is beautiful. You almost feel like you're in a luxury hotel. The cleanliness was good. There was never any urine smell. They kept my frined very clean. The cost, however, and I guest his is becauseitis such a nice, well kept beautiful palce, is kind of prohibitive to regular individuals. But that is really teh only thing I could say isn't top marks - is the cost. The staff were pleasant, alsways smiling, very welcoming, very concerned about the resients. They got to know the residents and treated them as family. Sometimes my freind had to wait a little bit when she called for assistance, but it was defintiely not all the time. Just on occasion. OVerlall, the care and the response was pretty good.

LOVE that they have 3 levels of memory care, if/when that would be needed. 2. Good location for all to visit.

This is more of a plea to other families, rather than a complaint. PLEASE do not subject your loved one to the unfathomable negligence and disrespect they will undoubtedly receive at this facility. As with all facilities, there are a few great employees whom this does not apply to, but the vast majority, and especially [name removed], have no business being in a caregiving or assisted living facility. It is a hard enough decision to make with loved ones, let alone dealing with such an uncaring, unprofessional and condescending woman who is in charge of this facility. And be ready for charges and accusations that will not be explained. Oh, and when you have personal items stolen from your family members apartment, be ready to be blatantly lied to and accused of lying yourself. I cannot warn people enough, please stay away from.this assisted living facility. Especially if [name removed] is still the one in charge.

They did not deliver on what they promised us in the beginning. The promised they would take care of everything and that did not happen. Next thing I knew they said I needed 24 hour nursing care after they said she would be the highest functioning residents on the floor. She also took several falls while she was here, I did not feel like they were qualified.

My parents moved to the Sheridan three months ago. A+

I visited/toured Sheridan at Park Ridge, and found it to be not only a beautiful place to live, but all the staff are so personal, friendly, and knowledgeable. I rate it a five stars in all area and the best to consider in our Park Ridge/Niles areas. [Name removed] is my counselor and she is great ... she always has a smile for us. Thanks for coming to our area. [Name removed]

I could not be more pleased with my choice. The Sheridan looks more like a beautiful boutique hotel than an assisted living and memory care facility. The people who work there really care about the residents, the food is fabulous and the activities are amazing and really diverse and fun. The apartments in assisted living are modern and spacious yet comfortable at the same time. I would highly recommend The Sheridan as your loved one’s next home

[Name removed] was a pleasure to speak with. With this being a brand new community it was beautiful