The Sheridan at Birmingham

Very responsive to patients and very willing to answer questions and requests.

A lot of friendly people and staff are good to me. I've made lots of friends here!

Good place to meet friends

The staff here is very helpful and friendly. There are lots of activities with a good variety and range to suite everybody's indicual needs.

I've look after Coming here for months to look after my best friend's mother.The staff is what sets this place part. They are loving people. The building is clean and beautiful. The residents are happy.

My mother remembers the places that she put her mother and father, and didn't want to be anywhere but her own home as she got older. After a fall in January she couldn't go home by herself from the hospital, and after a few weeks there we moved her to StoryPoint "for a couple of months of recovery." Mom likes the other residents and quickly made some new friends. After one week she told us to sell the house, because she didn't want to go back. I don't think that she realized until then how isolated she had been at home by herself. She really enjoys the music recitals, and using her walker, can go outdoors and walk around. Her room is sunny and pleasant, and we brought furniture and put pictures on the wall to make it feel more like home.

The executive director is not very skilled at her position. There is only an "acting" director of health and wellness . The executive chef is not very good. The menu is sophomoric. Care staff some are excellent, most need training. The whole facility needs qualified leaders. Standard procedures need to be established and followed. Poor management. Care level has improved since February. I have had to readdress issues several times. There is a blame game they like to play. It takes emails to corporate to get a response.

Our loved one has now passed away, but the day time staff were very kind and supportive. Based on the experience we had with StoryPoint Birmingham community, we would recommend this community to other families.

The Sheridan in Birmingham is a wonderful place to live!! The caring staff, who knows everyone by their name, are awesome!! Always friendly, they greet you with a smile! Very attentive. Activities are always going on, outings, BBQ’s, music, happy hour( very nice), movies with popcorn. It’s like being at home. I highly recommend The Sheridan!!

The Sheridan is an amazing place. The decor is beautiful and the room are spacious. What really sets it apart is the other residents, families, and staff are truly so kind. I would highly recommend checking the community out for yourself or loved one.

We picked this community because, the memory care was less of an institutionalized feeling, and it was a closer location. It is an amazing place, where the caregivers love the people. They treat the residents like family, with love and respect. I cannot praise them enough. I would tell other families, go to the community, they are wonderful. Overall, we are very happy.

We really enjoy it, think its the best place for my Mom. She is receiving good care. She is in memory care with alternating activities that do not confuse her but something keeps her engaged. They have numerous ones at different times. They cater to her needs. They help my Mom to have more interaction with others. Their covid protocols have been really good during this pandemic.

The Sheridan’s web site and marketing material say all the right things, but our 92/90 year old parents experience daily service quality issues. This last week there was another 70 minute wait. This means 92 year old Dad has to provide care for Mom who is a stroke victim. We have provided the Sheridan of examples over and over again. Our concern is that both parents fall down due to the lack of care at the Sheridan. They say the right things but nothing changes

My mother went in to the Sheridan the day before the assisted living places closed for coronavirus. It was a difficult year for everyone. The management is doing a good job keeping the residents safe. I think most if not all residents are vaccinated and they are still being tested regularly. Mom has exercise class every morning and there are different fun activities in the afternoon. They have live entertainment, and a happy hour of some type about once a week. The food is great and enjoys all her choices. It is possible to do as much or little as you want. The other residents are friendly as well. My Dad was in the memory care unit for a few months before he died(he was 93). They were hard working and very kind to my parents. Anyway, My Mom would recommend the Sheridan and so do I!

The community is beautiful and the staff members have been very friendly. Our loved one says the food is really good and they have been very accommodating with her. They have a really good amount of activities, and she really enjoys participating in all of the exercises.

The staff is super friendly, accommodating, and this is a beautiful community. My only issue is that there has been turnover. The executive director is very responsive and caring. The communication, in general, is good but the medical staff needs some improvement. I would recommend this community to others. The community has done a great job with covid and keeping the residence safe.

Both my parents lived in this facility until they died. My mother was one of the first residents and it started out well. My father soon followed. The decline in care was evident over the months and of course by that time, my parents were both too ill to leave and we hired outside care for them both. The turnover in staff is insane. All the good people who worked there when they opened are gone. The original ED was completely useless and the head "nurse" is in over her head (although she is nice). They literally have no protocol for tracking if a resident comes to dinner, eats or does anything. There were times when staff made the BED AFTER MY MOTHER SOILED THE LINENS. So much of the care staff don't care at all. Although they offer activities and an application for family members to track participation, they clearly don't know who their residents are. How do I know... three days after my dad's death they were sending us notices that he was participating in activities. Their call buttons that the residents wear work 50% of the time. They often have two care givers for 40+ residents. They don't understand what it means when hospice steps in to provide care. (which is really important if you want insurance to pay for the medical services). The food is horrible. Heating and cooling issues were constant in the apartments. Conversations with the ED and head nurse always amounted to this response "that's not how we're supposed to do things". I had cameras in both parents rooms to monitor their care because without hard proof they would claim none of the accusations were accurate. I proved them wrong but nothing changed. I could go on and on about this place. The issues are endless. Please don't let the beautiful accommodations fool you into thinking the care matches the furniture. My sisters and I are sad my parents are gone but we will not miss the immense stress the Sheridan caused.