The Reserve at Mills Farm

Well landscaped outside spaces. Right near Apex park and shopping center. Staff was very friendly and attentive. Looked at 1 bedroom apartments. High ceilings, lots of natural light, and they are smart apartments which are very convenient. Voice activated lighting temperature, controlled and even comes with an Alexa. Only looked at Independent Living but has assisted living and memory care. One of the nicer communities I have seen in the area.

The community is dazzling, but the executive turnover is suspiciously high. Within a month of moving Mom in, everyone I had interviewed was gone. Issues addressed with the executive director were countered with "I can't comment on what you were told by the former administration." Also beware: this facility practices hospital-dumping--sending residents to the hospital for a medical issue they cannot address, then refusing to let the resident return. My mom was "dumped" because she was a fall-risk. The Reserve wanted me to hire a private 24/7 sitter for fall prevention ($25/hr so $16,800 per month in addition to the $8,000+ Mom was already paying). Note I observed staff on numerous visits playing on their phones instead of watching residents. When I refused, Mom was "dumped" while in the hospital for pneumonia. The State of NC requires mandates a 30-day notice before discharge, but facilities get around it with a new assessment in hospital stating level of care can no longer be met.

Run far and run fast. It is gorgeous on the outside, but once you are on the inside you'll see all the flaws. I am sure it is totally fine for IL – but specifically in Memory Care there is no structure, respect or support. Worst of all there is no communication! All the issues start at the top - employees are not treated well & consequently do not like or trust management. Ridiculously excessive staff turnover. Mgt will respond to your concerns & requests for information only if they feel like it - choosing to ignore you more often than not. This is truly a business & not a care facility. Staff is prevented from talking to families about anything significant at the risk of punishment by the mgrs. Good workers do not last long because of the way the place is run. Do not confuse kindness with care! I would never have believed it by taking the tours – but once you are inside they are unprofessional & disorganized. If you truly love your loved one you will drive right by and keep looking.

Staff is always alert in every way to be of service and they offer aid in every way possible. Any task that is whether problematic or not, is handled well until completed. Food and activities are adequate and all around activities keep everyone satisfied. Although, we have resided here a short time, I feel that my wife and I made the right choice living here at the Reserve and being close to members of our family who reside locally. Sincerely, Edward and Regina Pasterczyk

I am very happy with the memory care villas, especially with recent changes in management. My mom seems to be safe and happy, which is the most important thing for me. I would still like to see a bit more consistency in staffing rather than so much moving around. I’m convinced that this is continues to stem from a management issue rather than staff simply leaving for more money. Please do everything you can to keep the great employees you have and ensure that they are happy. The daytime staff members are so caring and attentive with my mom.

We really liked the courtyard that they have. They have indoor porches for the residence and the families. The community is neat and clean and the staff is very friendly. They have activities for the residence to do and the food is also very good. I would recommend this community to others.

Make sure to get things in writing and ask a lot of questions. What they tell you is not always what you get when it comes to caring. The assessment that was done was not correct and it seemed to be that they need to fit a spot. They are under new management and hopefully are improving

The best part about the community is the room sizes, especially for couples. They are very nice sized and the food is wonderful. They really enjoy the food. They have special events for holidays and do a great job including the families. They also have an on-site pharmacy and an urgent care unit if needed. They also have assisted living and memory care so if your needs change they don't have to move. I would recommend this community to others.

We like that they have a call button in assisted living so you can get a CNA to come help if need be. If you need food or anything you can push the button and someone will come help. However, we do think they could improve with their transparency.

The community is friendly, accommodating, and the residence is well cared for. The food is very good and the rooms are amazing. The good-sized, plenty of storage, bathrooms are spacious, great appliance, and decorated well. I would recommend this community to others.

They seem to be on top of the covid situation. They were very quick to schedule vaccinations for the residents. They also seem to be on top of medical attention for the residents as well. I am having a terrible time getting a hold of staff members, especially the care managers. They have not been good with communication at all. I would recommend anyone considering this location to have an in depth talk with them about communication and what you expect. They are unwilling to talk about changes (downgrades specifically) over care level, and I am quite unhappy about that.

It has been the best experience we have ever had. Overall they have done well, with their response to COVID. The communication is amazing and have kept us updated with their restrictions. The staff is extremely friendly., The response by the staff has been immediate response to any question or concern we have with my loved one.

The Reserve is a smaller community, so if you want to be have that neighborly connection this is the place, but if you want a big room with a lot of things this would not be the community for you.

We moved my parents in to the Reserve and Mills Farm at the end of July! I have never seen them so happy. I get a call everyday from my mom telling me about the activities that they did that day, whether it was taking a zumba class, going to happy hour, playing bingo, painting a picture or playing bocci ball. I also receive pictures of the delicious dinners they have. They rave about their chef. The staff there go out of their way to make sure they , and us, have everything we need. One morning my parents decided to stay upstairs and eat breakfast and just have a chill morning. Around 11:00 or so that morning, they got a call from the front desk checking to make sure they were okay , since they had not seen them that day! What relief that gives me as a daughter. The last thing I want to mention is a quote that came out of my dads mouth. One Friday morning they were just getting up and mom told dad that today was Happy Hour at 4:00. My dad looked at my mom and said "every day here is happy hour" ! I could not have picked a better place for my parents!!!

My wife and I lived in a first-class CCRC in the Triangle for three years and found that we loved the concept. We had no home-maintenance worries, great food, and good friends. The only down-side from our perspective was that their business model was predicated on a BIG up-front buy-in, all of which was 100% refundable upon death or moving out. We decided that with blended families (6 kids, 14 Grands, and 2 Greats) we wanted the flexibility to use some of those funds in support of those family members rather than holding on to a great "estate" to pass on when we were gone. We found the perfect solution at The Reserve at Mills Farm which offers Independent Living, Assisted Living, and Memory Care for a monthly payment and no big buy-in. If our plans change we owe them only sixty days' notice to move out. While they are too new (we were among the first dozen occupants) to rate them on Care Services or Activities I can say that early indications are very positive. New activities are added almost daily as more occupants move in and we really are enjoying the in-house movie theater. Check it out! We would love to have more new neighbors! I CAN promise fantastic food!

My parents' magnanimous welcome to The Reserve began months before move-in day! My dad is 90, who miraculously recovered from Covid, and my mom is 85 with some dementia. They lived all there adult lives in Brooklyn, NY in the same house for over 60 years; now they needed a little extra help to continue living independently. Add to this that my parents are Italian and speak broken English, they were very anxious about leaving everything that was familiar to move to another State. I had to find the right "fit" for my parents. By the grace of God, I found The Reserve and was greeted by [name removed], Dir of Sales/Marketing. We sat down and she explained the mission of The Reserve is to serve residents with dignity, respect, and love. Every feature at The Reserve is designed to create a loving home for residents filled with human interaction, comfort, safety, delicious food, and fun activities. The entire staff, from the Executive Director to housekeeping, work as a team committed to creating an environment of joy! Next, [name removed] met with my parents several times showing them the apartments, grounds, and activity rooms to ease their worries. Moreover, she introduced them to [name removed], the Life Enrichment Coordinator and [name removed], Chef, to reassure them that life here would be fun and the food scrumptious! Food is really important to my Italian parents. [name removed], the Executive Director and [name removed] helped us decide on the best option-- Independent or Assisted Living. After we chose The Reserve, [name removed] was exceptionally accommodating in helping us upfit the apartment before move-in day. He took lots and lots of time answering all our questions. On move-in day as my parents entered through the doors, they were greeted with applause and cheers! My parents felt like celebrities. My parents room is spacious and beautiful. My mother can now be among her things again without all the responsibility of managing it all on her own. My dad can relax and know that he is in a safe place just in case he needs help. And I can relax knowing that they are treated with respect and loving care. In the first two days of living at The Reserve, my parents are smiling ear to ear. In fact, to make them feel especially welcome, my dad received a call from [name removed] senior chef under whom he trained in Italy to welcome him "home" in his native Italian language!! My dad asked for a haircut and an appointment was made immediately. As he walked out of the salon, everyone commented on how handsome he looked. My dad beamed.[name removed], Activities Coordinator for IL, rolled out the red carpet and walked them through the facility again explaining everything in great detail and made sure that the apartment was "Alexa-enabled" to assure that if they needed emergency help, it was one short command away. All the residents greeted my parents and looked forward to getting to know them better. We made the right decision in choosing The Reserve!!!

It is an absolutely beautiful community!